An appointment by one physio was cancelled at her end without me being notified, I had to phone to find out why. The second appointment with a different physio went well in that we connected but it... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently... Vis mer
There was one appointment made but not fulfilled by HBS which was irritating. I think it may have been a tech issue. I would much sooner have a face to face consultation - I am now scheduled to have f... Vis mer
Selskapet har svart
Good: Registering a claim is quick. Got a video appointment really quickly (same day). Physio I spoke to was really helpful and recommended next steps were just what I wanted. Bad: Follow-up was a co... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Healthcare Business Solutions UK (HBSUK) gets people the care they need, quickly and gives patients choice in accessing the right care when it's needed. At the heart of what we do is a drive to make healthcare better. We help the NHS and private healthcare providers reduce waiting times and costs by providing digital outpatient services via our Virtual Lucy platform. Alongside this, we provide the NHS will full insourcing solutions to expand on-site clinical capacity and deliver more appointments for patients. We are the only healthcare provider who can deliver these blended care pathways. We take a digital first approach to healthcare via our online outpatients service, Virtual Lucy. This services ensures all cases are assessed by clinical specialists, typically within 72 hours, without the need for a face to face appointment. Patients interact with us at their convenience and from where they want. There is no need to travel to a hospital, reducing carbon emissions and travel costs, helping make healthcare more sustainable. Around 50% of patients using the Virtual Lucy service do not require a follow up. Regulated by the Care Quality Commission (CQC), and overseen by a highly experienced Medical Advisory Board, we deliver safe, effective care with best in class governance. Virtual Lucy improves patient outcomes by enabling patients to tell the story in a personalised manner At the same time, standardised questions enforce a consistent clinical approach, with the ability to monitor clinician performance which isn't possible in a standard face to face appointment.
We're making healthcare better
Skrevet av virksomheten
- We get patients the care they need, quickly.
- We have four values. Excellence: We don’t settle for anything less than excellence. Patient focus: The patient always matters most. Integrity: We care about what we do and can be trusted to deliver. Collaboration: We always work together and support each other
Kontaktopplysninger
HBSUK, Pure Offices, Sherwood Park, Lake View Dr,, NG15 0DT, Nottingham, Storbritannia
- 0115 857 3842
- info@hbsuk.co.uk
- hbsuk.co.uk
4,0
Bra
6k anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
The Clinician was knowledgeable and…
The Clinician was knowledgeable and friendly and diagnosed my condition straight away and was able to provide reassuring next steps for treatment
23. juli 2026
great explanations
booking was easy. really appreciated the call with the physio, he explained everything well.
20. juli 2026
Booking was an easy process
Booking was an easy process. However twice I had to rebook as the specialist chosen were unable to attend the video call
23. juli 2026
To date all seems to work well
To date all seems to work well . The second video session with Emma Harris was problematic but resolved with a straightforward phone call . Appointment for an MRI scan arranged quickly and efficiently .
24. juli 2026
great engagement
great engagement, listened and understood symptoms and approved onward referral.
23. juli 2026
Insisted on online-only appointment, poor network of therapists
Insisted on online-only appointment. Information communicated back to insurer must have been misleading because the insurer decided this was a pre-existing condition (it’s new) and declined coverage. Also, looking into their network, it’s very limited in the Harrow and Uxbridge area. How you can have no therapists in a London postcode is beyond me. I’m not a happy customer, but the physio seemed pleasant enough as a person.
16. juli 2026
Clear and concise questions asked by…
Clear and concise questions asked by the physio enabling me to obtain treatment.
17. juli 2026
Available appointments was good…
Available appointments was good selection and quick same day.
14. juli 2026
Great consultant that understood my…
Great consultant that understood my issues and prescribed medication immediately.
18. juli 2026
Easy to use and clear
22. juli 2026
No correspondence since scan at all
No correspondence since scan at all. So disappointing when I call j was told to chase the scan results ???
Why did I have two physio apts when I needed only one really. ?? Just delayed things.
6. juli 2026
Experience generally good
Experience generally good. Issues with trying to iunderstand some of the trade terminologies used in the conversation - so had to ask for further explanations.
13. juli 2026
Bruker kanskje KI til å svareVis mer
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Svar fra HBSUK
We're pleased to hear you find our app easy to use! We truly appreciate your positive feedback and are glad we could provide a smooth experience.
Svar fra HBSUK
Great to hear that our professional approach and prompt service met your expectations. Thank you for your feedback!
Svar fra HBSUK
Thank you for your positive feedback on the HBS platform. We are glad we could support you.
Svar fra HBSUK
We appreciate you taking the time to share your feedback. We are glad you found our service to be quick and helpful!
Svar fra HBSUK
Thank you for taking the time to leave us a review. We’re pleased to hear you had a positive experience of using the HBS platform.
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