Hawes & Curtis Anmeldelser 

730
•
TrustScore 3 av 5

3,2

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Abysmal customer service. Every e mail takes forever for tjem to respond to. You dont get a satisfactory outcome. Great shirts but if these is an issue youre pretty much on your own.

Selskapet har svart

Vurdert til 1 av 5 stjerner

Worst international shipping service ever, they don’t make the return policy clear on their website, happy to take your money and when enquire about return they give you the run around and palm you of... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

As someone who is wearing RM Williams boots all the time, getting 2 pairs here, I was actually pleasantly surprised when the boots arrived. I didn't expect much, as I wasn't familiar with the bamrand... Vis mer

Vurdert til 5 av 5 stjerner

I don't usually write reviews however, in this case, I really want to tell people about these amazing shirts! Ordering online from Australia can have it's challenges however my shirts arrive... Vis mer

Informasjon om virksomheten

  1. Shopping og mote

Opplysningene stammer fra ulike eksterne kilder

Hawes and Curtis is a Jermyn street luxury shirtmaker. We have a large range of luxury shirts and luxury accessories for both men and women. Visit our online store today!


Kontaktopplysninger

3,2

Middels

TrustScore 3 av 5

730 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 100 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 48 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

3,2

Alle anmeldelser

(730)

3 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

shirts not described well, $80 to return from Australia

Just be aware if you are not in the UK the returns are not free AND they charge a return fee on top of postage. Also the white shirts have a pink cuff and collar liner - which is not clear on website and is not in the description. You are better off going elsewhere.

5. september 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Hawes & Curtis

Hi.

Thank you for contacting Hawes and Curtis.

I'm sorry to hear about your returns fee issue. Please note that as stated below returns are not free. This is also stated on the returns form that is received with your order.

Whilst Hawes & Curtis are unable to provide free returns for our Australian customers, any exchange requests will be shipped with no extra delivery fee. Please note that you can only exchange for the same item(s) in a different size. If your exchange size is not available, we will refund your item(s). If you would like a different item as an exchange, please place a new order.

I'm sorry to hear about the issues with your the colour of the items you have ordered, so that this can be looked into further, can you please email our customer service team providing us with photos of the items you have received. 

Please ensure that you retain the proof of postage until we receive your return and send you an e-mail to confirm a refund or exchange.

Should you have any more queries, please do not hesitate to contact us.

Kind regards

Vurdert til 3 av 5 stjerner

Limited options

Limited options

There are not many print options left. Hopefully new models will come out soon.
Otherwise, beautiful and great for office.

2. september 2023
Vurdert til 4 av 5 stjerner

As always, very happy with the product

As always, very happy with the product.

4 stars only because of a minor (quickly & professionally rectified) glitch with stock availability.

Any other time, it's unquestionably 5 stars.

Cannot fault the customer service.

25. juli 2023
Vurdert til 1 av 5 stjerner

Get ready to be disappointed at sale time

I have previously purchased shirts from Hawes & Curtis. Their problem however is that they frequently hold 'sales' but then sell out of items and so are unable to fulfil the order. They will say that demand is such that it sells out, of course, but funny thing is a stock level is stated and decreases as the time goes by, other online shirt retailers like the far superior Claudio Luigi operate sales yet somehow manage to ensure stock exsits when they take your payment, totally unlike Hawes & Curtis. Of course they suggest you can order something else, but at full price. Its sharp practice, there is no other way of putting it. On the last occasion that this has happened they confirmed the order, yet again took payment, then a WEEK later said one shirt was out of stock, then a WEEK after that advised the whole order was out of stock and so the order was cancelled. Why don't they know immediately the order can't be fulfilled. The customer services are so poor. Luke from their customer services gave plenty of rheteroic to start then simply refunded payment, after they had held the funds for sometime. I won't shop with Hawes & Curtis again as a result of the latest debacle, and I would warn anyone don't count on them fulfilling orders, and non existent customer service is also pretty much guaranteed. I like their shirts in fairness, and I have plenty of them that last well, but they've finally worn me down with their poor online ordering and unethical way of promoting themselves. If they know it is a problem, and others manage not to constantly disappoint their customers why don't they do anything about it rather than rely on the sorry 'its tough, unprecedented demand at sale time' as their only mitigation. I won't go back and warn others to be ready to be disappointed.

5. august 2023
Anmeldelse skrevet uten oppfordring
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Svar fra Hawes & Curtis

Hi Robert,

Thank you for your review.

We are extremely sorry for this out of stock inconvenience and the disappointment at your end is completely justifiable. Customer satisfaction is our topmost priority and I can assure you this is not standard practice for us. We are looking at ways to improve our stock representation.

To reassure you, the item was in stock at the time you placed the order. However, when multiple customers purchase the same item at the same time, the product becomes unavailable. This unfortunately happens during busy periods.

Should you need further assistance, please do not hesitate to contact us at customerservice@hawesandcurtis.com 

H&C CS

Vurdert til 3 av 5 stjerner

I like your blouses but seemed to have…

I like your blouses but seemed to have no sizes in the ones I liked

4. juli 2023
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Svar fra Hawes & Curtis

Hi Rowena,

Thank you for your review. Your feedback helps us do better.

Customer satisfaction is our topmost priority and we are always looking at ways to improve our stock representation. During our busier sale periods, our most popular items can be depleted of stock fairly quickly and we apologise for this inconvenience.

You are always welcome to send us an email at customerservice@hawesandcurtis.com with a product code / link to the item(s) you are interested in and we'll be happy to check when these will be re-stocked.

Wishing you a lovely day ahead.

H&C CS

Vurdert til 1 av 5 stjerner

Allowed suit and shirt to be purchased…

Allowed suit and shirt to be purchased and ordered and paid for and two days later said out of stock.

24. juli 2023
Logoen til Hawes & Curtis

Svar fra Hawes & Curtis

Hi Daniel,

Thank you for your review.

We are extremely sorry for the out of stock inconvenience and the disappointment at your end is completely justifiable. Customer satisfaction is our topmost priority and we can assure you this is not standard practice for us. We are looking at ways to improve our stock representation.

To reassure you, the item was in stock at the time you placed your order. However, when multiple customers purchase the same item at the same time, the product becomes unavailable. This can unfortunately happens during busy periods such as Sale Times.

Please kindly note, an email was sent within 24 hours of your order having been placed. Should you require any further assistance at all, please do not hesitate to contact us at customerservice@hawesandcurtis.com.

Wishing you a lovely day ahead.

H&C CS

Vurdert til 5 av 5 stjerner

Style, quality and fit

I ordered two blouses, classic style with tie bow collar, I was unable to find anything similar in Australia in either style or quality. It took a little over a week from order to delivery and what a very pleasant discovery, both blouses fit beautifully and are well finished. Versatility is another great feature, I can easily wear either of these blouses at a weekend lunch, at work or out on the town for dinner with friends. Very happy with my purchase and will definitely be back. Ticks all the boxes on style, fit, quality, service and cost.

15. juli 2023

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