Harper & Lewis Anmeldelser 

104
•
TrustScore 3 av 5

2,9

Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 1 av 5 stjerner

Terrible experience, Terrible customer service. I ordered shoes. As soon as they arrived, I wrote to arrange a return because they were too large; they were also very bad quality. I was offered ano... Vis mer

Selskapet har svart

Vurdert til 5 av 5 stjerner

1st Class Service … Extremely Prompt Delivery I Have Become Completely Addicted To The Whole Clothing Range From Harper & Lewis. Absolutely Everything Is Beautifully Well Made With Gorgeou... Vis mer

Vurdert til 1 av 5 stjerner

Got matching fleeces for myself and my daughter at Christmas. Noticed multiple holes in both jumpers only two months later, all clearly manufacturing faults as it's where the stitching wasn't done pro... Vis mer

Vurdert til 4 av 5 stjerner

Although most reviews say good quality, coming from a bigger thigh women (size 16)… I’ve worn the joggers for about 4 hours and they are already pilling. So I’d say the quality of the material is not... Vis mer

Informasjon om virksomheten

  1. Klesbutikk

Opplysningene stammer fra ulike eksterne kilder

Harper & Lewis is a unique Clothing store for today's authentic youth. Retro inspired Brands and our own Exclusive Product. Free Shipping & Secure Payments


Kontaktopplysninger

2,9

Middels

TrustScore 3 av 5

104 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ingen tidligere historie av å be om anmeldelser

Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative

Har svart på 9 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av 24 timer

Slik bruker virksomheten Trustpilot

Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

2,9

Alle anmeldelser

(104)

26 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon

Vurdert til 1 av 5 stjerner

Poor quality, awful customer service

Got matching fleeces for myself and my daughter at Christmas. Noticed multiple holes in both jumpers only two months later, all clearly manufacturing faults as it's where the stitching wasn't done properly in the arm pit/collar etc. Emailed the company and no reply. Messaged on social media and still no reply. More and more stitching is coming undone. So poor quality product and awful customer service. Would not recommend

28. april 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Amazing Quality

Amazing Quality. I got a fleece I had been eyeing up for ages, it came pretty fast and the quality is super thick and so warm I love it, so I had to order another one. And very 90s vibe! Can’t get enough! Thank you h&l

6. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Awful customer service

Ordered a top for my niece. They sent the wrong top, wrong size and colour. I have contacted them several times by email with no response. There is no way to phone them. Customer service and communication extremely poor.

4. mars 2024
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Great company to deal with

I bought a Christmas present for my partner. She loves it but it is too big. I then ordered a smaller one.

I emailed h+l and asked about a refund as I was out of the allowed time. They promptly replied saying it was no problem and just to send it back with a copy of invoice and the email.

Great company to deal with and savage product

27. desember 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

I’d give them an even higher rating if…

I’d give them an even higher rating if I could.
I ordered something in the wrong size, and with an email they had corrected it for me, and updated my address details which were incorrect.
They’ve answered emails promptly and have shown some of the best customer service possible.

14. november 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent Service - Beautiful Clothing Range

1st Class Service … Extremely Prompt Delivery
I Have Become Completely Addicted To The Whole
Clothing Range From Harper & Lewis.
Absolutely Everything Is Beautifully Well Made With
Gorgeous Fabrics That Last Wash After Wash.
I Cannot Praise Harper & Lewis Highly Enough.
They Are A Small British Company Which Deserves As
Much Support As Possible.
I Certainly Urge You To Give Them A Try As You Truly
Won’t Be Disappointed.
Kindest Regards Brenda - Northumberland

26. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Excellent customer service!

The excellent customer service I received from Harper & Lewis was above and beyond my expectations. Their quick turnaround saved the day for a very special 18th birthday gift. This level of service is very rare today. Thank you soo very much H&L 🙌

21. oktober 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

Didn't last over 3 months of wear.

Decent jacket, warm, comfortable, sadly to warm to wear during summer rain. I stopped wearing it for that reason throughout the warmer months. And j went to put it back on during a wet day and the stitching on the side has come completely undone.

11. august 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Ordered for the first time and it came…

Ordered for the first time and it came pretty quickly. I was concerned about sizing but the fleece fits well even though the size guide is 14/16 (I'm more 16/18). I've placed another order today to try a couple more fleeces as they seem great for dog walking and I love the designs.

28. april 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I ordered 2 fleeces on the 3rd March…

I ordered 2 fleeces on the 3rd March and still haven’t yet received them and it’s the 22nd of March. I got a further email saying they’re dispatched and still no parcel. I emailed them and yet no reply and I messaged them on instagram and the same thing. I asked for a refund, as I don’t even care to want them anymore.

3. mars 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Harper & Lewis Ireland

Harper & Lewis
What can I say !! They have went above and beyond in their customer service and I can only say my Granddaughters are over the moon with the gifts they received ,

They cannot speak highly enough of how they look and how comfortable they are to were and this will not be the last purchase !!

Thanks to
All at H & L

17. februar 2023
Anmeldelse skrevet uten oppfordring
Vurdert til 2 av 5 stjerner

I am so disappointed

I am so disappointed.

I was really excited to find bright fleeces that had function. Postage is pricey but thought it’s a treat and smaller companies can’t always support postage.

They arrived promptly and I was so excited to try them on. The fit was fine and just as advertised, but the quality is so poor. The fleece feels rough and over washed, there is is no lining so the inside isn’t soft and cosy like I thought it would be and this also means all the collar stitching and seams show when you wear the fleece open or with the half zip down / buttons open.

If the fleeces had lining and the sewing was neater around areas which would show when open, I would have been in love. It’s a lot of money to not even line and tidy the stitching.

Happy to pay when quality is there, but unfortunately these feel so cheap. I now have to pay a wack to send it back and feel a bit conned.

If the quality improves I will reorder in the future, but at the minute these are extremely over priced for what is offered.

5. januar 2023
Anmeldelse skrevet uten oppfordring
Logoen til Harper & Lewis

Svar fra Harper & Lewis

Hi Sarah Kate
Apologies for this issue you have had with our products. As you have already sent the items back we could not gift you a free returns label due to the finishing off issues. I have now refunded you your original postage and emailed you personally so we can refund you the postage you paid to send them back.
We are always trying to improve our products and we working hard with the production side of the business to improve on our overall finished products.
I do hope you order with us in the future to see this

Kind Regards
H&L

Vurdert til 5 av 5 stjerner

Great company with excellent customer service, highly recommend

Although I ordered with 2 weeks to go before Christmas thanks to strikes my parcel disappeared for a week into a Royal Mail black hole. Contacted H&L and the owner asked me to order again, select next day delivery and they would then send a free returns label for me to send back my original order when it eventually turned up. They also refunded my postage delivery cost AND the courier cost. This is excellent customer service for a problem that was caused by Royal Mail strikes and was out of their control. They put me as the customer first and that should be highly applauded.

Having had a similar problem with another company that I ordered from on the same day (Working Class Heroes - WCH) my experience with H&L has been in sharp contrast and very refreshing. WCH have just literally lied/fobbed me off with excuses and displayed a complete lack of concern or indeed interest. I can't recommend H&L highly enough.

21. desember 2022
Anmeldelse skrevet uten oppfordring
Logoen til Harper & Lewis

Svar fra Harper & Lewis

Thank you Joanne for your positive review

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