Vše v pořádku. Objednala jsem kožené boty, které v ČR stojí 3.500, zde jen 2.000. Boty jsou pohodlné, lehké, moc hezká bílá kůže. Zásilka přišla za týden, přesně podle informace při objednání. Pozor p... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Payment by card has stalled on card information review once I confirmed it. It never went through, but PayPal payment was successful. Technical support helped me check that there was no double order/p... Vis mer
Selskapet har svart
Musím napsat nové, horší hodnocení. Minulé hodnocení o poškozené krabici a delší době dodání, než deklarované, stále platí. Připojuji k tomu však problém, na který jsem přišel až během použití zakoupe... Vis mer
Selskapet har svart
I was considerably suspicious about the e-shop as it may not feature the latest slick design and basically falls back into a generic template many times used for scammy shops. Then I googled some r... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Hardloop
Skrevet av virksomheten
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Kontaktopplysninger
17 avenue du pré de challes, 74940, Annecy, Frankrike
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,9
Bra
942 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I will never shop at your company…
I will never shop at your company again! Waiting over 14 days for a purchased product and only receiving it after repeated reminders is not how I imagine a reliable company to be. What's more, it was seasonal merchandise—ski gloves—that I needed for my trip to the mountains. Although the delivery was completed before my departure for the mountains, as I mentioned, I had to send repeated reminders, even in French.
26. januar 2026
Svar fra Hardloop
Hello,
Thank you for your review, and I’m truly sorry for the inconvenience you experienced.
I wanted to let you know that I already replied to your private email last week, including the tracking number for your order. According to the latest information from the carrier, your item was delivered on February 9th.
I completely understand your frustration regarding the long delivery time, and I’m sincerely sorry that you had to send several reminders before receiving your parcel. This is not the experience we want for our customers, especially when the item is seasonal and needed for a specific trip.
Thank you for your patience, and again, I apologize for the delay you encountered.
Best regards,
Emilie – HardGuide
Svar fra Hardloop
Dobrý den,
Děkujeme za vaši zprávu a zpětnou vazbu.
Potvrzuji, že jste od nás obdržel předplacený štítek na vrácení zboží, abyste mohl snadno zaslat zpět položky, které vám nevyhovovaly. Pokud byste potřeboval s vrácením či dalšími kroky poradit, dejte vědět - rád vám pomohu!
Kdyby vás cokoli dalšího zajímalo, jsem vám dále k dispozici.
Guillaume - Hardguide
You lied about delivery time!!!
2. februar 2026
Svar fra Hardloop
Hello Adam,
Thank you for your message and for letting us know about your situation.
We have just opened an investigation with the carrier today, February 12, to get more information about the location of your package. As soon as we receive an update, we will contact you right away.
If you have any other questions in the meantime, I remain available to help!
Guillaume - Hardguide
Svar fra Hardloop
Hi there! 🏔️
Thank you so much for your fantastic feedback! We're thrilled to hear you enjoyed our competitive prices and quick delivery across the EU. It's comments like yours that make our adventure in outdoor sports retail worthwhile! Looking forward to equipping you for your next outdoor journey! 🌲
Guillaume - HardGuide
Obchod nezklamal
Obchod proběhl úspěšně. Zboží dorazilo do ČR rychle, asi třetí den. Jediný problém byl s českým DPD, který si nevěděl rady, kam zboží doručit. Po dvou telefonátech zboží vyzvednuto.
26. januar 2026
Svar fra Hardloop
Dobrý den,
Moc děkujeme za vaše skvělé hodnocení! 🏔️ Jsme rádi, že objednávka dorazila rychle, i když byla malá komplikace s DPD. Vaše La Sportiva Bristen jsou výbornou volbou pro dobrodružství v horách! 🌲 Těšíme se na vaši další návštěvu našeho obchodu.
S přátelským pozdravem,
Guillaume - HardGuide
Bad packaging
Bad packaging
Parts of the order were almost lost due to missing filling of the package.
10. februar 2026
Svar fra Hardloop
Hi there,
Thank you for sharing your feedback about the packaging issue! 📦 I'm truly sorry to hear that parts of your order were almost lost due to insufficient filling. This is definitely not up to our standards. We're taking your comments seriously and will address this with our shipping team right away to improve our packaging methods. 🌲 Your adventure gear deserves to arrive safely!
Camille - HardGuide
Hardloop sent me package via bad delivery service
Hardloop sent me package via delivery servise Chronopost, that caused problems with delivery to my country.
20. januar 2026
Svar fra Hardloop
Hello Johana,
Thank you for your message. I wanted to let you know that today, February 13, we have opened an investigation with the carrier to find out more about the location of your parcel. As soon as we have an update, we will get back to you without delay.
If you need any additional information in the meantime, I remain available and hope to assist you further.
Guillaume - Hardguide
Svar fra Hardloop
Hi Marek! 🏔️
Thank you for your positive feedback! We're thrilled to hear you enjoyed our selection and prices. We're constantly working to improve our delivery times to match the quality of our products. Can't wait to equip you for your next outdoor adventure! 🌲
All the best,
David - HardGuide
Svar fra Hardloop
Hello there! 👋
Thank you so much for your fantastic 5-star review! We're thrilled to hear that your experience with Hardloop was fast and reliable. That's exactly what we aim for on every adventure with our customers! 🏔️ We can't wait to equip you for your next outdoor journey!
Happy trails! 🌲
Arnaud - HardGuide
Svar fra Hardloop
Hi Zuzana!
Thank you so much for your wonderful feedback! 🌄 We're absolutely thrilled that everything was perfect for you. Your satisfaction is what drives our passion for outdoor adventures! Looking forward to being part of your future mountain journeys! 🏔️
Camille - HardGuide
fajn zboží, dobrá cena, doprava je delší
Doprava je sice zdlouhavá a o pár dní delší než bylo avizováno, ale pokud na doručení nespěcháte, můžu jen doporučit. Objednávka dorazila v pořádku a zboží mělo odpovídající kvalitu.
23. januar 2026
Svar fra Hardloop
Dobrý den Tereza,
Děkujeme za Vaše skvělé hodnocení! 🏔️ Jsme rádi, že jste s kvalitou zboží spokojená. Omlouváme se za delší dobu doručení, pracujeme na jejím zlepšení. Columbia Helvetia II je opravdu kvalitní volbou a jsme rádi, že Vám bude dobře sloužit na Vašich dobrodružstvích! 🌲
Sportem ku zdraví,
Arnaud - HardGuide
Svar fra Hardloop
Hello Tibor,
Thank you so much for your positive feedback! 🌄 We're thrilled to hear that your order and delivery went smoothly as expected. Your satisfaction is what drives us to keep improving our services. Looking forward to accompanying you on your next outdoor adventures! 🏔️
Sportivement,
Romain - HardGuide
Prilis dlouha dodaci doba
Prilis dlouha dodaci doba. Chvili jsem mela vazne obavy, ze zbozi nedorazi nikdy.
22. januar 2026
Svar fra Hardloop
Dobrý den Barboro,
Mrzí nás, že dodací doba Vašich bot Sorel Glacier Xt byla příliš dlouhá a způsobila Vám obavy. 🏔️ Děkujeme za Vaši trpělivost a zpětnou vazbu, která nám pomůže zlepšit naše služby. Kvalitní zimní obuv jako Sorel Glacier Xt si zaslouží rychlejší doručení a pracujeme na tom. 🌲
Sportem ku zdraví,
Antonin - HardGuide
Svar fra Hardloop
Hello Miroslav!
Thank you so much for your fantastic 5-star review! We're thrilled to hear about your positive experience with our quick shipping and clear communication. The Ortovox Swisswool Col Becchei Hybrid Jacket you ordered is definitely worth the efficient delivery - it's perfect for your upcoming mountain adventures! ⛰️ Hope to see you back on the trails soon!
David - HardGuide
Balík nebyl doručen
The declared delivery time was approximately 14 days, which I accepted. After this time, I received information that the shipment had arrived at a depot in the Czech Republic, but had not been forwarded from there.
The e-shop then wrote to me that it was necessary to provide additional information, even though the delivery address was correct and complete. The link through which the information was to be added was not working. No one responded to my repeated emails, and no solution was offered to me.
The shipment remained stationary, and I had to track down and resolve the entire situation myself, including finding out where the package was and who was supposed to deliver it.
If a problem arises during shipping, I expect at least basic communication and an active effort to resolve it. That did not happen here.
I do not recommend them.
Translated with DeepL.com (free version)
29. januar 2026
Svar fra Hardloop
Dobrý den, Vojtěchu,
je mi opravdu líto, že jste měl takovou zkušenost s doručením vašeho Columbia Pike Lake. 🏔️ Vaše připomínky jsou pro nás velmi cenné a pomohou nám zlepšit naše služby. Také jsme zjistili, že došlo ke zpoždění doručení, a podali jsme žádost u přepravce. Vaše komunikace s naším zákaznickým servisem pokračuje a snažíme se situaci rychle vyřešit.
S pozdravem,
David - HardGuide
Svar fra Hardloop
Ahoj,
Velice děkujeme za Vaši pozitivní zpětnou vazbu! 🏔️ Jsme nadšeni, že jste s naším servisem spokojen. Vaše spokojenost je pro nás tou nejlepší odměnou! Těšíme se na Vaši další návštěvu na našich horských stezkách.
S přátelským pozdravem,
Guillaume - HardGuide
Komunikace v jiném jazyce než byla…
Komunikace v jiném jazyce než byla objednávka na webu. Balík nedorazil, musela jsem ho urgovat u spolupracující české dodávkové služby.
20. januar 2026
Svar fra Hardloop
Dobrý den,
Upřímně se omlouváme za potíže, které jste měli s komunikací a doručením. 🏔️ Omlouváme se za nepříjemnosti a ujišťujeme vás, že děláme vše pro to, abychom zlepšili naše služby a komunikaci ve vašem jazyce.
S pozdravem,
Guillaume - HardGuide
I have not received the package yet…
I have not received the package yet even tho it is paid for and delivery supposed to be last week...I have complained already and waiting for the solution.
26. januar 2026
Svar fra Hardloop
We are very sorry for the delay and the inconvenience this has caused 😔
After checking your order, we can confirm that the package has been delivered. Unfortunately, there was a delay beyond the expected delivery date, and we sincerely apologize for this.
Thank you for your patience, and we appreciate your understanding regarding this situation.
Louis - Hardloop
Vše proběhlo v pořádku.
20. januar 2026
Svar fra Hardloop
Dobrý den Zdenko,
Moc děkujeme za Vaši skvělou zpětnou vazbu! 🌄 Jsme nadšeni, že vše proběhlo k Vaší spokojenosti. Montura Pure Duvet je opravdu výborná volba pro outdoorové dobrodružství. Těšíme se, že Vás brzy znovu uvidíme na našem webu! 🏔️
Sportovně,
Camille - HardGuide
Horrible delivery services
Hardloop uses Chronopost as a delivery service. A combination (for lovers of Catch-22 novel) which is deservedly ranked among the worst I have ever encountered.
When placing an order, you fill in the required information, select the shipping method, the order is accepted, everything is confirmed by email as it should be, ..., no signs of future problems
But then you receive an email from Harloop with the message "YOUR PACKAGE NEEDS YOU!" with a link to the order tracking page with the information "Le transporteur est en attente d'une information de votre part" CHRONOPOST NETWORKS – the page is in French and does not offer any other language, strange, considering that the e-shop offers several language versions, but not surprising). It is possible to click through to the carrier's shipment tracking, where you get the same information, albeit in English: "CHRONOPOST NETWORKS
Parcel held, pending information from the consignee." A small detail is missing: any clarification about what information is involved and where and how it can be provided.
Chronopost offers a chatbot, but only in French, messages via messenger, you cannot send it to them, or an app not available outside France, there is a french phone number too. What more could you want from an international online store
This leaves the option of contacting Hardloop or trying to resolve the issue through DPD, which delivers Chronopost shipments in Czechia. Several days of effort have so far resulted in only a few more lines in the shipment tracking with the information "Parcel in transit," "Parcel held," .. in transit, held, etc.
It wouldn't matter if delivery wasn't the fastest, but it's very annoying when you're bothered by requests for information that you entered in your order, which should have been verified, and by miscommunication between carriers, without any reasonable way to easily resolve the issue. You pay for the shipment in advance and then have to "fight" to even get it.
31. januar 2026
Svar fra Hardloop
Hello Martin,
I’m really sorry for the inconvenience caused by these issues with Chronopost and the difficulty in tracking your shipment. This should not happen. We try to control all stages of delivery, even if it is delegated.
I can see that our support team has already responded to your request by email yesterday and provided you with several solutions regarding your order. If you need any more clarification or if you have further questions about the solutions offered, I remain available to assist you.
We hope we can welcome you again soon for new adventures.
Best regards,
Camille - Hardguide
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.