Vše v pořádku. Objednala jsem kožené boty, které v ČR stojí 3.500, zde jen 2.000. Boty jsou pohodlné, lehké, moc hezká bílá kůže. Zásilka přišla za týden, přesně podle informace při objednání. Pozor p... Vis mer
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Payment by card has stalled on card information review once I confirmed it. It never went through, but PayPal payment was successful. Technical support helped me check that there was no double order/p... Vis mer
Selskapet har svart
Musím napsat nové, horší hodnocení. Minulé hodnocení o poškozené krabici a delší době dodání, než deklarované, stále platí. Připojuji k tomu však problém, na který jsem přišel až během použití zakoupe... Vis mer
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I was considerably suspicious about the e-shop as it may not feature the latest slick design and basically falls back into a generic template many times used for scammy shops. Then I googled some r... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Hardloop
Skrevet av virksomheten
Hardloop zastává názor, že život je lepší venku.
Turistika s rodinou, lyžování s přáteli a posezení u ohně jsou nutné pro životní rovnováhu.
Rádi poznáváme nová místa, nové lidi a nikdy si nenecháme ujít příležitost podělit se o své nadšení pro dobré vybavení a náročné trasy.
Proto už od roku 2015 pomáháme začátečníkům i vrcholovým sportovcům najít to nejlepší vybavení pro dobrodružství a chceme v tom být nejlepší!
Kontaktopplysninger
17 avenue du pré de challes, 74940, Annecy, Frankrike
- +33 1 84 67 14 24
- hello@hardloop.com
- hardloop.cz
3,9
Bra
942 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Hello
Hello, I still have not received my package. Ordered on NOvember 27th. Send me my money back
12. desember 2025
Anmeldelse skrevet uten oppfordring
Svar fra Hardloop
Hello,
Thank you for your message 🙏
We’re sorry for the delay with your order. To help us check exactly what’s happening, could you please update your review with your order number?
You can also reach us at hello@hardloop.fr so we can look into this as quickly as possible 🌲
Antonin – HardGuide
Everything went just like it was said…
Everything went just like it was said at the beginning.
2. desember 2025
Svar fra Hardloop
Hi there!
Thank you so much for your fantastic 5-star review! 🌄 We're thrilled to hear that everything went exactly as expected with your order. It's always our goal to deliver a seamless experience from start to finish. Looking forward to accompanying you on your next outdoor adventure! 🏔️
Guillaume - HardGuide
spolehlivost a informace
2. desember 2025
Svar fra Hardloop
Hello there! 🌄
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you appreciate our reliability and information. At Hardloop, we strive to provide our customers with the most dependable service and helpful details for all your outdoor adventures. Looking forward to accompanying you on many more mountain journeys! 🏔️
Camille - HardGuide
Svar fra Hardloop
Hello,
Thank you for your feedback 🙏
According to tracking, your parcel was delivered on December 11th 📦.
We apologize for the delay, which was due to a high volume of shipments during this busy period 🚚🌲
Antonin – HardGuide
Zboží přišlo přesně
Zboží přišlo přesně tak, jak bylo inzerováno - včas a v očekávané kvalitě. V tomto obchod funguje skvěle.
Trochu jsem se podivil, že boty jsou staré 3,5 roku od výroby. Kde doposud byly? Možná proto byla cena tak snížená. Ale přiznávám, že vypadají skvěle, jsou nové.
Recenzi dávám dobrou, ale nevím, jak by to vypadalo při případné reklamaci.
2. desember 2025
Svar fra Hardloop
Ahoj Pavel,
Děkujeme za Vaši pozitivní recenzi a upřímnou zpětnou vazbu! 🏔️ Jsme rádi, že doručení proběhlo včas a zboží odpovídalo Vašim očekáváním. Poznámku ohledně stáří produktu bereme na vědomí. Co se týče případných reklamací, ty řešíme vždy férově a v souladu s předpisy. 🌲 Těšíme se na Vaši další návštěvu!
Sportovně,
Camille - HardGuide
Svar fra Hardloop
Hello,
I'm truly sorry to hear about the long delivery time for your Buff Coolnet Uv. A 22-day wait is definitely not the standard we aim for! 🏔️ We're actively working to improve our shipping processes to ensure your future outdoor gear reaches you promptly. Thank you for bringing this to our attention.
Sportivement,
Guillaume - HardGuide
Výběr v obchodu velký
Výběr v obchodu velký, stránky přehledně zpracované, komunikace výborná. Doprava komplikovanější o něco delší do ČR.
26. november 2025
Svar fra Hardloop
Dobrý den Mariane,
Děkuji Vám za Vaše skvělé hodnocení! 🏔️ Jsme rádi, že oceňujete náš široký výběr a přehlednost stránek. Omlouváme se za komplikace s dopravou do ČR - pracujeme na zlepšení tohoto procesu. Vaše zpětná vazba je pro nás velmi cenná na naší cestě k dokonalosti. 🌲
Těšíme se na Vaši další návštěvu!
Celia - HardGuide
Horrible eshop
Horrible eshop. They did NOT give the address nor my contact to carrier, I spent so much time searching for my package, never this monkeybusiness ever again.
28. november 2025
Svar fra Hardloop
Hello,
I'm so sorry to hear about your experience with our delivery service. 🏔️ This isn't the standard we strive for at Hardloop. We take your feedback very seriously and will investigate what went wrong with your order's shipping information.
Guillaume - HardGuide
Terrible UX
I have not received the goods yet, the parcel got stacked 3 days ago and no option to communicate with Annecy even if speaking French, applications that do not work in my country
28. november 2025
Svar fra Hardloop
Hello,
I am very sorry to hear about your difficult experience with our delivery service and communication channels. 🏔️ We take these issues very seriously. We can see that your case is being handled by our service and we have contacted the carrier. We hope to resolve the delivery issue as quickly as possible.
Camille - Hardguide
quice and things the I cannot order…
quice and things the I cannot order anywhere and safe.
26. november 2025
Svar fra Hardloop
Hello Luděk,
Thank you so much for your wonderful 5-star review! 🏔️ We're thrilled to hear that you found unique items on our site that aren't available elsewhere. The Helinox Chair Zero is exactly that kind of special gear that combines quality with exclusivity. We're glad you felt your shopping experience was safe and reliable! 🌲 Looking forward to equipping you for many more adventures!
Adventure awaits,
Camille - HardGuide
Excellent communication
Excellent communication. You are well informed about the products and your order.
26. november 2025
Svar fra Hardloop
Hello Hynková,
Thank you so much for your fantastic feedback! 🌄 We're thrilled to hear that our communication met your expectations. Clear information and updates are essential parts of the adventure! Looking forward to being part of your outdoor journeys again soon. 🏕️
Camille - HardGuide
Svar fra Hardloop
Dobrý den Marcelo,
Velice děkujeme za Vaše pozitivní hodnocení! 🌄 Jsme nadšeni, že jste spokojena s rychlostí dodání i vyřízením faktury. Je pro nás důležité poskytovat kvalitní služby všem našim dobrodruhům. Těšíme se, že Vás brzy opět uvidíme na stezkách přírody! 🏔️
Sportovně,
Mathilde - HardGuide
I am dissatisfied that my package never arrived.
I am very dissatisfied with this purchase. The package never arrived! I hope I will be refunded for my order. I will not shop here again.
24. november 2025
Svar fra Hardloop
Hello Lucie,
Thank you for your message! 😊
According to the carrier’s tracking information, the pick-up point refused the delivery of your package for an unknown reason. As soon as we receive the parcel back at our warehouse, I confirm that we will process your refund.
I remain available if you have any further questions.
Guillaume - Hardguide
great
all good, estimated delivery date was met, quality of the ordered goods was excellent :) hoping that return will be without problem too, as I returned 2 items.
24. november 2025
Svar fra Hardloop
Hello Dominika!
Thank you so much for your fantastic 5-star review! 🏔️ We're thrilled that your order arrived on time and that you're happy with the quality. Don't worry about the returns - our process is designed to be hassle-free and straightforward! Looking forward to accompanying you on your next adventure! 🌲
Romain - HardGuide
Svar fra Hardloop
Hello Barbora,
Thank you so much for your wonderful 5-star review! 🌄 We're thrilled to hear that everything was perfect with your experience. Your recommendation means the world to us and motivates our team to keep delivering great service. Looking forward to accompanying you on your next adventure! 🏔️
Sportivement,
Mathilde - HardGuide
Zboží jsem objednala pre 11 dny a dosud…
Zboží jsem objednala pre 11 dny a dosud nedorazilo. Dávám 3 hvezdičky, protože nevim, jak hodnotit. Chápu, ze je pred Vanocemi a je přetlak.
20. november 2025
Svar fra Hardloop
Dobrý den Markéto,
Děkujeme za Vaši zpětnou vazbu a pochopení předvánočního náporu. 🎄 Mrzí nás, že Vaše objednávka ještě nedorazila. Kontaktujeme Vás ještě dnes, abychom zjistili přesný stav Vaší zásilky a poskytli Vám aktuální informace. 🌲 Vaše trpělivost je pro nás opravdu cenná.
Sportovně,
Mathilde - HardGuide
Doesn't seem like a legit site for some…
Doesn't seem like a legit site for some reason, but everything went well, even with free return, very straightforward and easy. Would buy again something from hardloop
19. november 2025
Svar fra Hardloop
Hello,
Thank you for sharing your honest feedback! I'm glad everything went well with your order and that you found our return process straightforward. We work hard to create a reliable shopping experience, and it's great to hear you'd shop with us again! Your trust means a lot to our outdoor-loving team. 🌲
Guillaume - HardGuide
Generally I am happy
Generally I am happy, the only downside is very long delivery time. But the price was very good, so it was worth to wait.
19. november 2025
Svar fra Hardloop
Hello,
Thank you for your positive feedback! We're delighted you're generally happy with your purchase. We understand your comment about delivery times and we're constantly working to improve this aspect of our service. The mountains await your next adventure! ⛰️🌲
Sporty regards,
Guillaume - HardGuide
Perfect shop
19. november 2025
Svar fra Hardloop
Hi,
Thank you so much for your wonderful review! 🏔️ We're thrilled to hear that you had a perfect shopping experience with us. Your satisfaction truly makes our day! Looking forward to accompanying you on your next adventure. 🌲
Happy trails!
Louis - HardGuide
Extrémně dlouhá dodací lhůta skladového…
Extrémně dlouhá dodací lhůta skladového zboží. Dodáno ale v pořádku.
17. november 2025
Svar fra Hardloop
Dobrý den,
Děkuji za Vaši zpětnou vazbu! 🏔️ Jsme rádi, že objednávka dorazila v pořádku, i když s delší dodací lhůtou. Vaše připomínka k době dodání je pro nás cenná a pomůže nám zlepšit naše služby. Těšíme se, že Vás na Vaší další outdoorové cestě budeme moci opět doprovázet! 🌲
Louis - HardGuide
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.