Hansgrohe UK Anmeldelser 

Excellent service. Fault with shower resolved super fast, with no stress. Any fool can sell something, it is what happens when you have a problem that counts. Delighted.

Daniel Hubbard showed what a excellent customer service should be like.Since my first contact with him he as been very helpful and understanding through my journey in resolving my faulty shower cartridge. He is asset to hansgrohe.

Had small issue with a part for shower head and with contact through the merchant where purchased a quick response and hopefully resolution was actioned from both. Great Service

This is an examplar of how getting support from a big company should be. Although my my issue replacing a minor part of a bath shower was actually quite trivial (existing control knob did not fit the latest revision of the device it was attached to), Hansgrohe support were very professional & attentive.

In the end, they supplied f.o.c. from their German parent, the uprated part in three days. This fitted perfectly and will probably outlast the bath and its' owner! Job done.

Called Hansgrohe customer support regarding the replacement of an on/off shower valve that I had recently purchased. Emma kindly provided an exploded diagram of the complete shower cartridge which resolved the technical issue. Great support provided in a very timely fashion.

Needed a replacement part under warranty for our shower, contacted hansgrohe with the relevant information who responded really quickly and we received the replacement part a couple of days later. Not often you get service like this these days, very impressed.

Appalling customer service!

Have a leaking shower head which Hansgrohe refuse to replace although still within warranty (2 years left). We are in a new build house & I was asked to send them proof of purchase which I did (Developers signed key allocation on purchase of our house) but this is not good enough for Hansgrohe apparently who require a copy of a solicitors’ letter/completion certificate neither of which I’m happy or confident to email in case our security is compromised.

Do not recommend this company or their products

Abigail from customer service was very helpful, providing the answers i needed including links to parts and fitting instructions

Had a leaking shower head that needed replacing under warranty but I had no proof of purchase and my builder had gone out of business and was uncontactable. The customer service people were very understanding and did accept a builder’s estimate to be able to get me a free replacement. I don’t believe many other companies would have done this.

Daniel Hubbard helped me sort out an issue with a leaking shower valve.
The parts were quickly identified and dispatched so my client could resolve the drip

Ben the Technical expert was super helpful, clear and quick to get back and follow up with advice following my online query.

Really good team at Hansgrohe, always very helpful and resolve issues well. In this instance, Daniel absolutely sorted the issue that we had with our shower out - and the warranty on the Hansgrohe products is fantastic.

The Contact form on the website doesnt work. That's a big negative. You fill it out, write everything down, press send... and it fails, but without informing you of anything.

But... if you call the office number on the Contact form they will give you an email to which you can email your enquiry directly. Once you do the service is very good.

My expensive showerhead is leaking badly during warranty period - support agent Abigail insists it is due to limescale - I assured her it is not - there is simply no evidence of limescale on the showerhead or anywhere in my property. She simply doesn't believe me. I feel both insulted and defrauded (Ticket 3899192)

Excellent customer service. Needed a cartridge for my sink. Emailed a copy of my NHBC certificate and a picture of the tap and a day later received the cartridge. Service second to none. Thank you Hannah and the team.

Purchased a new kitchen tap. How ever when I fitted it I found I could not remove the top to access the cartridge etc. I emailed customers services and corresponded with Emma. She was great, nothing to much trouble and the issue has been resolved by sending a new tap top out.
Good customer service unlike a lot of other companies. Makes a massive difference.
Thanks again

Wonderful customer service - a small piece of a fitting was lost by our contractors, and they happily replaced it free of charge. Their attitude while doing so was fantastic. We'll definitely use them again when the opportunity arises

Left a previous review regarding Hansgrohe meaningless warranty. Paint adhesion to surface very poor quality. I was contacted by trustpilot saying company had requested my contact details but as yet no follow up or response from Hansgrohe ( similar to company warranty, empty promises).

Genuinely some of the worst customer service I have ever experienced. I would avoid their products at all costs. We have had several of their mixer taps and shower heads installed in our property and all have had blistering and peeling of the chrome plating. These items have all been cleaned in accordance with their own cleaning recommendations on their website. Not interested. When contacted via email with photos, I was informed that we have been cleaning them incorrectly. Impossible to tell from a photo and the taps are in immaculate condition apart from the peeling.

EDIT
I have asked Hansgrohe to review their decision and awaiting a reply, I will update once I have a response back.
Incredible how much these products cost and the amount of blistering underneath the fully intact chrome plating. Clearly a manufacturing defect. Blistering occurs when gases, generally hydrogen or nitrogen, expand from inside the pores of the plated object. These gases often come from the lubricant applied to the die during manufacturing. When the object becomes heated enough, the gases expand toward its surface and push against the chrome plating, creating a visible bubble or blister. A severe blister can also cause the plating to lift off entirely.

Blistering can also occur if the object's surface was unclean when the plating occurred. In this case, dirt particles may cause blistering because of the plating's poor adherence. Ensuring the cleanliness of the base metal can help avoid this issue.

I suppose it’s easier to say it’s a cleaning issue though…. 🙈

Let’s hope the poor customer service is rectified and I will edit this reply.

We needed a new thermostatic cartridge for a shower mixer of unknown age, probably 15 years old. I thought I would need to disassemble the shower to identify the right part but phoned Hansgrohe to check. My call was very swiftly answered by a person (not to be taken for granted) who was very polite and helpful - "Send a photo of it as installed and we'll identify it". I did, in 30 minutes I had the part number identified and 15 minutes later ordered and acknowledged. Exemplary customer service throughout. Thank you Kyle and Hannah.