Hansgrohe UK Anmeldelser 

I had a fault with a Hansgrohe Raindance showerhead which was fitted in 2020 and fell within its 5 year warranty I got in contact with Emma Price a Customer Technician who was brilliant and a new one was delivered within a couple of days free of charge!!! Can't thank you enough Emma.

One shower hose in my four year old new build house started leaking. I contacted Hansgrohe on 22nd July and I got the replacement hose on 25th July! Thank you Emma (customer support) for speedy resolution. I will definitely buy Hansgrohe products in future.

I had a Raindance shower head which began leaking at the neck. I tried to tighten it up but the plastic insert was brittle and snapped along the thread.
After a discussion with my supplier,
I emailed customer service @ Hansgrohe and dealt with Lewis. Several parts were suggested to rectify the problem, but my supplier advised it was not repairable,
Although the showerhead had just passed its 5 yr warranty, I am pleased to report that I was supplied with a replacement.
I felt I was treated fairly and have confidence in Hansgrohe.

Excellent customer service. Reported an issue with a tap that was 2 years old. Instant reply to say issue received and a response within a couple of hours saying a replacement was on its way. It arrived safely from Germany within the time period informed and fitting was simple. Superb service and a delighted customer.

Excellent customer service. Quick reply to initial warranty query. Diagnosed the issue and sent replacement part within days. Prompt responses to my questions regarding the issue. Dealt with in a friendly and professional manner. Thanks once again to the Hansgrohe team. I would highly recommend their products, which are high quality and built to last, and the follow up customer service team. A business you want to buy from!

The cartridge on my Metris basin tap was faulty, making the handle very stiff to turn and use.

I wasn't sure about warranty but Abigal responded within a few hours to state it was and a replacment cartridge was sent out within about 2-3 days.
Replaced and all is good.
Abigail's concise and speedy response was great and took a headache out of an issue noone really wants. Thank you.

Very pleased with customer service. Abigail was very helpful and dealt with our query in a prompt manner. Satisfied customer !

I contacted Hansgrohe technical support as I had a problem with bath/shower fitting and it wasn't clear quite how it should come apart. Emma has been most helpful and has encouraged me via various emails to fully resolve the problem rather than simply pushing me to buy new parts.

Excellent and very pleasant service.

Thank you for your support! After installing the Hansgrohe Vernis basin tap it was leaking. I've contacted the customer service and they've replied in less than 12 hours. They've provided a couple of possible reasons for the leak and, once other possible causes have been excluded, they've sent the replacement part. No costs on my side since the tap was under warranty, the part arrived in a couple of days and now the tap works perfectly fine! Excellent service!

I moved into a new build house a year ago with several Hansgrohe bath and shower taps. The bath tap was leaking very slightly, and on disassembly I found that the shut-off valve was damaged, so I contacted Hansgrohe customer services. Abbi sent a replacement valve very quickly, and the tap now works perfectly.

I purchased a Hansgrohe shower in Tubs and Tiles, Navan 1 year ago and due to bad installation by a plumber,it didn't function as it should. Eventually the component broke, so I contacted The retailer who forwarded my issue to Abigail in Hansgrohe.
She replaced the part with clear instructions as to how to remedy the problem. I wasn't covered under warranty,,but there was no charge.

Superb customer service from Abigail. My 4 year old shower needed a replacement diverter valve under warranty. Dealt with very professionally and replacement part posted to me by return. Many thanks.

The person who dealt with my question got it straight away. They also responded very quickly.

Contacted Hansgrohe by email to seek help with identifying a spare part for a tap that had become faulty.
They responded quickly and was able to solve the issue.
Excellent customer service.

After a couple of years of use, the top flat surface of the control arm began to “blister’. This is not an uncommon issue. Ringing customer service, even before I had time to describe the problem I was told the warranty was void, as clearly a cleaning product had been used and only water maybe used.
This is a poor choice of materials, if it fails when being cleaned with an everyday bathroom cleaner, not the robustness you would expect from a premium product.

Lost pressure on 4.5 year old shower. Contacted Hansgrohe who offered advice on what to check. We figured out the issue was the hose, and they immediately sent out a new replacement. Great service! Many thanks.

Our 4½ year old Hansgrohe shower head started leaking water down the shower head handle and the hose. I emailed details of the problem to Hansgrohe on Monday, Abigail responded Tuesday morning saying that a replacement would be despatched that day. Wednesday a new shower head & hose arrived. Thursday morning our shower experience was fine with no leaks of water. Many thanks to Abigail.

I bought a gold tap from hansgrohe and I received the product on Saturday and I fixed on the same day. As soon as we fixed we just test the product and the color is changed to black from gold and a lot of spot appeared on it. I emailed the team explain to the team my experience they informed me that I have to cleaned with lemon and water what I did I cleaned only with water and dry white towel. I sent them a picture compare her product with other company which I cleaned them both either water only. The color for the gold for the other company still same with no spot however with hansgroge color changed plus spot. I cannot believe that hansgrohe for the price that I paid for it dies not worth it if I can rate hansgrohe below zero then I do without any excuse. If I would know that is your product, I would not buy your product. Their team playing with me they told to clean with lemon and water I did and it was the same issue then they were blaming me that I cleaned. In wrong way. They said that is not covered under their warranty which this mean they do not care about their customer and reputation. If bought gold tap from China will stay clean and the same for at least six month and then will change Accordingly. I will attach the picture for their product and Graff product I just bought recently which must be covered under their warranty.

I had a technical query about an item, and it was answered speedily and clearly by Abigail at Customer Services.

We recently, 6 months ago bought a Hansgrohe shower and controls for maybe £2k. We have had lots of problems with the shower heads clogging and some damage to the soft nozzles after gentle cleaning. We asked for a repair or replacement under the guarantee and were met with the same repeated response. "You have not cleaned the shower properly". I am totally shocked about how awful the customer service is. Simply terrible