Hansgrohe UK Anmeldelser 

Had an issue with a shower product purchased several years ago but within the 5yr guarantee period.

Contacted the after sales customer service team who were outstanding in expeditiously dealing with the issue.

Had slight issue with customer service ignoring my emails at first , but fair play since this issue they have dealt with my issue and I'm fully satisfied. Very Quick response from them

Prompt service - no hassle service.
Thank you Daniel.

Fantastic warranty service

Very helpful service from Emma in customer services. Quickly helped with the issue and sending a replacement shower hose within 1-2 days.

Really pleased - great service!

I was experiencing issues with my Hansgrohe single lever deck bath mixer and therefore emailed Hansgrohe customer service. As promised, I received communication from Ben Bushell in the Technical Department within 48 hours. Ben dealt with my enquiry in a professional and courteous manner, and needless to say he has arranged to have the parts shipped out to me directly from Germany.
5 ⭐️⭐️⭐️⭐️⭐️ Thank you Ben!

I contacted Hansgrohe as i had a problem with the basin tap. The service i received from their Technician, Kyle Kingdon was absolutely impeccable. He was polite, professional, helpful and within a few hours had resolved everything.

I had an issue with a shower that took quite some time to resolve. Lewis at Hansgrohe stuck with it and eventually guided me to a resolution. I found Hansgrohe to be professional and helpful at all times.

Exceptional customer support from Hansgrohe! Hannah and the phone support team were incredibly professional, attentive, and communicative throughout my experience. My individual situation was heard and fully understood, and the resolution was handled promptly and efficiently. It’s reassuring to know that alongside their high-quality products, Hansgrohe offers world-class customer service. Definitely worth paying a little more for such outstanding support!

I have been dealing with Lewis in customer services, what a breath of fresh air. Articulate, speedy replies and has solved every issue I had.

Great customer service agent.

Well done Lewis.

I cannot thank Lewis Kyberd, Customer Techician at Hansgrohe for his prompt service. I really believe he went beyond the call of duty. His boss should be very proud of him. Although I have always praised Hansgrohe for quality and style I can now add another tick for service.

As a goodwill jester Lewis replaced FOC two parts I was concerned with. He was really patient with an old fart
and took time to explain everything and was prepared to listen to my thoughts on the problem. Thank you again Lewis, you are a credit to your company. If you lived close by I would share a tot of rum or port with you.

Extremely prompt, informative customer service from Daniel! I would never have been able to buy my spare part for my shower without his help! Thank you

I mailed them on Monday morning with a query re a shower mixer part and within an hour they had identified the part, so I placed an order. The part was delivered the NEXT day!
Wow what a service with exemplary customer communication. My plumber couldn’t believe it!!!!

Dealt with Daniel from customer services after backwards & forwards he agreed to replace the part even though I was unable to produce a receipt. Really was a star ⭐️ and can’t thank him enough for his patience 👍 ( I know I was really persistent sorry )
So nice that there are still some genuinely lovely people out there 👍
Thanks again Daniel👍🙃

Excellent communication and responses from customer services Daniel, and initial enquiry assistance from Mandy. Part required arrived next day. Wish other companies offered such excellent customer service.

Excellent Customer Services provided. Very professional and helpful.

Abigail, within customer services, is a credit to the company. She is attentive, professional and goes beyond what is expected.
I always have exacting standards from a high end manufacturer like Hansgrohe, and thanks to Abigail they surpass my expectations. This is why I will always return to Hansgrohe for future purchases. Thanks

Customer service is fantastic Hannah responded both quickly and efficiently to resolve the shower control valve issue.
You pay for what you get quality and customer service is paramount.

We had a big problem as the shower controls for my disabled son failed. Ben at Hans Grohe immediately sent out the spare parts with instructions. though they don't have outcalls, he offered to talk me though the complicated repair, whcih was very successful! Thank you so much.

I needed two thermostat cartridges for two 20 year old showers, but couldn't find the correct part numbers. I sent an email to technical support and within an hour I received a reply from Hannah with the part numbers I required. That's really good service!

I contacted Hansgrohe a few years after my shower was installed by a third party, asking for any advice or guidance that they could give in order for me to get it fixed/buy a replacement part. With absolutely no fuss whatsoever, their representative, Hannah Houston, diagnosed the problem and advised they were sending a replacement part at no cost. I was absolutely blown away by the customer service I received.