H&T Pawnbrokers Anmeldelser 

I purchased a pre-owned Omega watch from H&T to mark an important milestone in my life, and unfortunately the experience has been disappointing.

The watch originally arrived without the original box and papers, which I then had to chase. As you can imagine, this slightly ruined the experience of buying an expensive watch, especially one bought to mark a special occasion. The box and papers did arrive shortly afterwards, but this was not the start I expected.

Shortly after receiving the watch, I then discovered it had a fault with the annual calendar/date mechanism. This made me question what checks had been carried out before the watch was sent out.

To H&T’s credit, they did arrange for the watch to be collected and repaired through their Omega-accredited service centre. However, the watch was sent away on 22 June and only returned around 14 weeks later, which was longer than the original 8–12 week estimate.

This was extremely frustrating, as I had only just bought the watch and had been excited to wear it to some important events.

I now have the watch back, but I am still waiting to receive the service/repair documentation confirming exactly what fault was found, what work was carried out, whether any parts were replaced, whether genuine Omega parts were used, and what warranty applies to the repair.

I do really like the watch, and I hope the issue is now resolved, but the overall experience has not matched what I would expect when buying a watch of this value. Between the missing box and papers, the immediate fault, the long repair time, and the lack of service documentation so far, the process has been far more stressful than it should have been.

I will update this review if H&T provide the full repair documentation and resolve the remaining concerns properly.

The ladies in springburn were so helpful and lovely! Great service.

I was in the Nottingham store on Parliament st a Lady called Chen served me she was absolutely great.The customer service and help was excellent and the staff Ayesha Charlotte Kim all helpful when I visited this store

One of the worst places to buy
My order was made more than 12 days ago to pick up at a nearby shop, the employees don't know anything about the email and the website you try to contact and there is no answer, total lack of respect for the customer without support or option to cancel the purchase I'm having, it's not worth the inconvenience with these people.

H&T Pawnbrokers, Blackpool has great customer service and care, paying particular attention to the needs of customer focus and interaction.The staff members, Chris and Erin were very professional and very attentive to our needs.

Always made to feel welcome, very pleasant and helpful.

1st time in this shop and Dawn was lovely explaing everything to me telling me different options available. Lovely staff and great customer service

Just leaving this review to say thank you so much to Rebecca for the service it’s always been excellent, and i genuinely go back just to see if she still works at the same location in Leeds City Centre, her customer service is amazing and she always have a bright smile on her face making the visit more worth it.

Very helpful staff ie Jackie Robertson thank you

Great customer experience from Donna and her line manager. We ordered two watches online to view in store and bought both. I will definitely be using this great service again for future purchases.

Margaret and Gertrude were excellent in the spring burn shop, helping us pick out a wedding ring and taking the time to explain the different rings. They were very patient as we went through lots of options, we will be back !

Margaret and Gertrude could not have been more helpful 10/10 service!

William at Stirling branch restored my faith as was ripped of before weighed all pieces in front of me advised of tests to be performed and whilst we went over that manager made me coffee was very happy with
What I had received as valuation customer service was 5 star would recommend then to friends

Very helpful staff really nice people

Lots of information given from loans to holiday money

Outstanding service today in Hamilton branch with Jackie and Gillian, so helpful with my purchase and saved me from getting a parking ticket outside the shop! Highly recommend all always use this service and wouldn't go anywhere else Thank you ladies you are both stars!

They stole my jewellery and said i couldnt get it back from auction they said they they don't do it anymore thats because they know that my jewellery was worth a lot more than they give me for they are modern day robbers and theives they said that if it goes to auction I would get the excess over what they paid for it they are liars their only friendly cos they're taking your jewellery bloody robbers Wendy

I had an absolutely fabulous experience at H&T Hackney. Tanya and Lauren were both incredible — professional, warm, and welcoming from the moment I walked in. They made me feel completely at ease throughout the whole process, and the sale was completed so much quicker than I expected.

The store itself was spotless, beautifully presented, and had a really comfortable atmosphere. I’ll definitely be using them again and will be exploring the other services they offer. Highly recommended!

What a fantastic experience. Sunderland store talked through all my options and were so amazing

Ellis at Tollcross Edinburgh is good at her job and very knowledgeable. I live outside Edinburgh but will always use this branch as service is exceptional.