Hampton and Astley Anmeldelser 

Svar fra Hampton and Astley

Oppdatert: 7. sep. 2026

Hi Jake,

Thank you so much for your five-star review! We're delighted to hear that our customer service team was able to help get everything sorted with your delivery address and keep you updated throughout the process. We know how stressful delivery issues can be, so it's wonderful to hear that you felt well looked after every step of the way. It's especially lovely to know that, as a returning customer, you're once again so happy with your Hampton & Astley products. Your continued trust and support mean a great deal to our whole team.

Thank you for your kind words and recommendation. We look forward to welcoming you back again in the future!

Svar fra Hampton and Astley

2. sep. 2026

We’re very sorry to read about your experience. This is certainly not the level of service we want any Hampton & Astley customer to receive, and we completely understand how frustrating it must have been to experience delays, difficulties cancelling your order and then still be waiting for your refund.

We would really like the opportunity to look into exactly what has happened here and make sure this is resolved for you as a priority.

Please email us at hello@hamptonandastley.com with your order number and mention your Trustpilot review, so that our team can identify your order straight away and investigate this personally.

Please accept our sincere apologies for the frustration and inconvenience caused.

Warmest wishes,
The Hampton & Astley Team

Svar fra Hampton and Astley

3. sep. 2026

Hi Rita,

Thank you so much for your five-star review! We're delighted to hear that you're enjoying your new bath towel and that you love the colour. Our Egyptian cotton towels are designed to feel beautifully soft, thick and luxurious, while providing excellent absorbency for everyday use, so it's wonderful to know you're so pleased with yours.

Thank you for choosing Hampton & Astley and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy that little touch of luxury every day!

Svar fra Hampton and Astley

31. aug. 2026

Hi Sandra,

Thank you so much for your five-star review! We're delighted to hear that the lovely feedback from our other customers helped you choose Hampton & Astley, and even more pleased that your purchase lived up to your expectations. It's fantastic to know you were so happy with your choice that you decided to come back for our bath sheets too! There really is no greater compliment than a customer returning for more.

Thank you for choosing Hampton & Astley and for adding your own experience to our reviews. We truly appreciate your support and hope you enjoy your new bath sheets just as much!

Svar fra Hampton and Astley

26. aug. 2026

Hi Tom,

Thank you so much for your five-star review! We're delighted to hear that you're so pleased with your hand towels. It's especially wonderful to know that you're enjoying their absorbency and softness, and that you've found they don't shed fibres, particularly after experiencing this issue with other towels in the past. We take great pride in creating high-quality towels that combine luxurious comfort with excellent everyday performance, so your feedback means a great deal to us.

Thank you for choosing Hampton & Astley. We truly appreciate your support and hope you continue to enjoy your towels for many years to come!

Svar fra Hampton and Astley

24. aug. 2026

Hi Sabiha,

Thank you so much for your five-star review! We're delighted to hear that your order arrived quickly and that you're so pleased with both the quality and value of your purchase. Providing beautifully made, luxurious products at a great price, alongside a smooth and reliable delivery experience, is exactly what we strive for.

Thank you for choosing Hampton & Astley and for taking the time to share your feedback. We truly appreciate your support and hope to welcome you back again soon!

Svar fra Hampton and Astley

21. aug. 2026

Hi Pamela,

We’re very sorry to hear this. Our bedding is designed to retain its smooth, luxurious finish wash after wash, so what you’ve described certainly isn’t the standard we expect.

We’d really appreciate the opportunity to look into this for you and put things right. Please contact our customer care team at hello@hamptonandastley.com with your order details and, if possible, a photograph of the sheet, and we’ll be very happy to arrange a suitable resolution.

Warm regards,
Jasmin
Hampton & Astley

Svar fra Hampton and Astley

19. aug. 2026

Hi Sandra,

Thank you so much for your five-star review! We’re delighted to hear that you’re happy with your towels and found them excellent. We really appreciate your support and hope you enjoy them for many years to come!

Svar fra Hampton and Astley

19. aug. 2026

Hi Patricia,

Thank you so much for taking the time to leave this feedback. Please accept my sincere apologies for any disappointment caused. We pride ourselves on our products & customer service and the high quality standards we maintain.

We sincerely apologise for any frustration or inconvenience this may have caused you. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience.

Svar fra Hampton and Astley

17. aug. 2026

Hi Katherine,

Thank you so much for your five-star review! We're delighted to hear that you're enjoying the quality of your Hampton & Astley products. Knowing that we've helped transform your ensuite into your very own spa experience is wonderful to hear exactly the feeling of everyday luxury we hope to bring into our customers' homes.

Thank you for choosing Hampton & Astley and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy that little touch of luxury every day!

Svar fra Hampton and Astley

10. aug. 2026

Hi Helen,

Thank you so much for your five-star review! We're absolutely delighted to hear that you've been so pleased with both the quality of our products and the service you've received from Hampton & Astley. It's especially lovely to know that you continue to choose us not only for our bedding, but also because you value supporting a small family business, that genuinely means a great deal to our whole team. We're also thrilled to hear that your bedding continues to look and feel beautiful wash after wash. Creating exceptional quality products that our customers can enjoy for years to come is incredibly important to us.

Thank you again for your continued support, recommendation, and incredibly kind words. Customers like you make what we do so rewarding, and we truly appreciate you choosing Hampton & Astley.

Svar fra Hampton and Astley

7. aug. 2026

Hi Julie,

Thank you so much for your five-star review! We're delighted to hear that you had such a lovely experience with Hampton & Astley, from finding your way around our website and placing your order to receiving your delivery quickly. It's especially wonderful to know that you're loving your 500 thread count cotton sateen flat sheet and enjoying its beautifully soft and smooth feel. Creating bedding that brings a touch of luxury and exceptional comfort to every night's sleep is exactly what we strive for.

Thank you for choosing Hampton & Astley and for taking the time to share your experience. We truly appreciate your support and hope to welcome you back again soon!

Svar fra Hampton and Astley

4. aug. 2026

Hi,

Thank you so much for your five-star review! We're absolutely delighted to hear that you're enjoying your bedding and that you're finding it so silky and smooth. It's especially meaningful to know that the soft texture has helped make you more comfortable, and we're so pleased it has had such a positive impact for you. Creating luxurious, beautifully soft bedding that provides exceptional comfort is exactly what we strive for, so your kind words truly mean a great deal to us.

Thank you for choosing Hampton & Astley and for taking the time to share your experience. We truly appreciate your support and wish you many more comfortable and restful nights.

Svar fra Hampton and Astley

4. aug. 2026

Hi Liliya,

Thank you so much for your five-star review! We're delighted to hear that you love the colour and are so pleased with the quality of your purchase. We carefully select timeless colours and premium materials to ensure our products look beautiful and provide lasting comfort, so it's wonderful to know we've met your expectations.

Thank you for choosing Hampton & Astley and for taking the time to share your feedback. We truly appreciate your support and hope to welcome you back again soon.

Svar fra Hampton and Astley

4. aug. 2026

Hi Mrs Margaret,

Thank you so much for your five-star review! We're delighted to hear that you're so pleased with the quality of our products and the service you've received. Knowing that you appreciate the craftsmanship, attention to detail, and reliable delivery means a great deal to us. It's especially rewarding to hear that you can always depend on Hampton & Astley. Earning the trust of our customers is something we value greatly, and your recommendation is one of the highest compliments we could receive.

Thank you for your continued support. We truly appreciate your kind words and look forward to serving you again in the future.

Svar fra Hampton and Astley

4. aug. 2026

Hi Gemma,

Thank you so much for your five-star review! We're absolutely delighted to hear that you're enjoying our Pure White 500 Thread Count Egyptian cotton bedding. Knowing that it feels beautifully soft and gives you the experience of sleeping in luxury hotel bedding is exactly what we strive to achieve. We take great pride in using premium Egyptian cotton to create bedding that's both exceptionally comfortable and beautifully made, so your kind words mean a great deal to us.

Thank you for choosing Hampton & Astley and for taking the time to share your experience. We truly appreciate your support and hope you continue to enjoy many restful and luxurious nights.

Svar fra Hampton and Astley

30. juli 2026

Hi Kate,

Thank you so much for your five-star review! We're delighted to hear that you've enjoyed both the quality of our products and our prompt delivery service. It's especially rewarding to know you've chosen Hampton & Astley on multiple occasions, there's no greater compliment than a returning customer. Your recommendation means a great deal to us, and we're truly grateful for your continued trust and support.

Thank you for choosing Hampton & Astley. We look forward to welcoming you back again soon!

Svar fra Hampton and Astley

30. juli 2026

Hi Mrs Davis,

Thank you so much for your five-star review! We're delighted to hear that you're so pleased with your order and that you had such a positive experience with us. It's great to know your delivery arrived swiftly and that the tracking updates helped make the process smooth and convenient. At Hampton & Astley, we strive to provide both exceptional products and a seamless shopping experience, so we're thrilled to hear we met your expectations.

Thank you for choosing Hampton & Astley. We truly appreciate your support and look forward to welcoming you back again in the future.

Svar fra Hampton and Astley

24. juli 2026

Hi Prue,

Thank you so much for your five-star review! We're absolutely delighted to hear that you've chosen Hampton & Astley time and time again. Knowing that the lasting quality, luxury, and comfort of our bedding keep you coming back is the highest compliment we could receive. It's always our goal to create bedding that provides a truly restful night's sleep, so we're thrilled to know you're sleeping so well with our products.

Thank you for your continued trust and support. We look forward to helping you enjoy many more comfortable nights for years to come.

Svar fra Hampton and Astley

21. juli 2026

Hi Tim,

We're genuinely sorry to read that your experience did not meet your expectations. We appreciate that luxury bedding is a personal preference, and we're sorry that you did not enjoy the feel of our Egyptian cotton sateen bedding. Our 500 thread count collection is crafted from long-staple, single-ply Egyptian cotton and is designed to become even softer with use and washing, but we understand that it did not provide the experience you were looking for.

We're also sorry that you were disappointed with the time it took to resolve your enquiry. We always aim to provide prompt, attentive service and regret that, on this occasion, we fell short of the high standards we set ourselves. Our satisfaction guarantee is intended to allow customers to experience our bedding in their own home, and we were pleased to honour your return request under that guarantee. The £5 return fee is our standard charge, as outlined in our returns policy, and is applied to all returns.

We sincerely apologise for any frustration or inconvenience this may have caused you. A member of our team will contact you via email to discuss this further. We value your business and your satisfaction is our top priority. We are committed to providing excellent service and we will do our best to make things right for you. We hugely appreciate your understanding and patience