Holsper Anmeldelser 748

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For 2 timer siden

This return was refused because the item was not sent back in a condition that could be accepted as unused. It was returned with hair contamination on it, which is not acceptable for bedding and makes it unsuitable for resale.

To be clear, this was not refused simply because the packaging had been opened or because the item had been refolded. Customers are free to inspect their order. The issue was the condition in which it was returned.

As a bedding company, we have a responsibility to maintain proper hygiene standards for all customers. We will not place returned bedding back into stock when it has clearly not been kept in acceptable condition.

We also returned the item back to you at no extra cost.

Anyone reading this should understand that refusing a return in these circumstances was the responsible thing to do.

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For 2 dager siden

Hi Karen,

Thank you for taking the time to share such a thoughtful review. It really means a lot that you chose our gold leaf set after doing your research, and we’re so glad it lived up to your expectations.

We’re confident it will continue to hold up well over time, but if you ever need any care tips or have questions after a few washes, we’re always here to help.

Warm regards,
Holsper Team

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For 2 dager siden

Hi Jacqui,

Thank you so much for your kind words, we are really glad you’re enjoying your bedding.

We completely understand how frustrating it can be not finding matching pillowcases separately. Your feedback is very helpful, and we are already looking into expanding our options so you can mix and match more easily in the future.

Warm regards,
Holsper Team

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For 3 dager siden

Hi Rosie,

Thank you so much for your kind words from all of us at Holsper.

We’re really happy we could help get everything sorted and make sure your parcel arrived safely, especially after the mix-up with the delivery instructions. Our team always does their best to stay on top of things, so it means a lot to hear that it made a difference to your experience.

It’s especially lovely to know the order is for your son, we hope he absolutely loves it. We’ll be looking forward to your update 😊

Thanks again for such a thoughtful review, it truly means a lot to the whole Holsper team.

Warm regards,
Holsper Team

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10. apr. 2026

Hi,

This honestly made our day, thank you so much for your kind words 😊

We’re so happy to hear how much you’re enjoying your Holsper pieces, especially the Cusco blanket, it’s one of our favourites too and sounds like it looks perfect in your conservatory.

Also, the fact that you keep the packaging is such a lovely touch, we put a lot of care into every order, so that really means a lot.

Ten stars right back to you for being such a wonderful customer ✨

Warm regards,
Holsper

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5. apr. 2026

Hi Paul,

Thank you for your feedback, we’re sorry to hear about your experience.

Our team has looked into your order, and we can see that the additional pillowcases were added as an add-on during the shopping process, meaning they were already in your basket before payment. We’re not able to add items after an order has been completed.

The bedding set itself includes 2 pillowcases, and this is shown on the product page. As you mentioned, you also added an extra 2 pillowcases, which were offered with a £10 discount. This offer is displayed during checkout and visible in the basket before payment, so it isn’t something applied afterwards.

That said, we completely understand your frustration and we’d be very happy to review this further with you. Please feel free to email us at info@holsper.com and our team will assist you directly.

Kind regards,
Holsper

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1. apr. 2026

Thank you so much Paul!🤗

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29. mars 2026

Hi Maggie,

Thank you for your feedback, and we’re sorry to hear about your experience.

Our bedding is made from 100% Egyptian cotton, which is a completely natural fabric. Unlike synthetic materials, it’s normal for it to crease, especially after the first wash. This is actually a sign of genuine cotton quality rather than a defect.

To get the best results, we recommend removing it promptly from the washing machine, giving it a good shake, and air drying or tumble drying on low. For a smoother finish, ironing should be done while slightly damp using a warm to hot setting with steam, as a cool iron won’t be effective on natural cotton fibers.

With regular use and washing, the fabric will soften significantly and become easier to manage over time.

We want to reassure you that our bedding is carefully produced to a high standard, and we truly believe it offers much more than what a 1-star experience reflects. If you’re open to it, we’d really appreciate the chance to make this right for you.

Warm regards,
Holsper Team

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27. mars 2026

Thank you so much for your lovely review, that’s exactly what we aim for.

We truly appreciate your support.

Warm regards,
Holsper Team

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22. mars 2026

Hi Sally,

Thank you so much for taking the time to share such a lovely review. It truly means a lot to us. It’s always worth the wait when a favourite comes back in stock, so we’re really glad the notification reached you at the right time.

We really appreciate your support and hope this is the first of many orders with us.

Best regards,
Holsper

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20. mars 2026

Dear Customer,

Thank you for taking the time to share your detailed feedback — we truly appreciate it.

We’re really glad to hear that you were happy with the print and overall look of the set, and that it has been washing well so far. That means a lot to us.

At the same time, we’re genuinely sorry for the experience you’ve described regarding our communication and the duplicate order situation. We’d like to reassure you that it was never our intention to come across as angry or hostile in any way. When the duplicate shipment occurred, it was due to a genuine internal error, and our team reached out with the aim of politely explaining the situation and arranging collection of the extra items.

We always strive to communicate respectfully and professionally, so we’re truly sorry if any of our messages gave a different impression or made you feel uncomfortable — that was certainly not the case nor our intention.

We also sincerely appreciate the effort you made in helping locate the items. We understand that this situation may have felt inconvenient, and we regret if our process added any frustration. Your feedback is very valuable, and we will use it to improve how we handle similar situations in the future, making things clearer and easier for our customers.

Once again, we’re sorry for any inconvenience or negative feeling caused, and we do appreciate your support and understanding more than you might expect.

Kind regards,
Customer Care Team

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15. mars 2026

Thank you for taking the time to leave such a thoughtful review, Jeffrey.

We’re truly pleased to hear that the duvet cover set met your expectations.

We put a lot of care into these details, so your feedback means a great deal to our team.

Thank you again for your support and for choosing our bedding.

Best regards,
Holsper

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11. mars 2026

Thank you so so much Jackie for your feedback and support.

Best wishes,
Holsper

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10. mars 2026

Hi Roxanne,

This was such a lovely review to read, thank you so much for taking the time to share it.

We did slightly change the edge finishing on some of the sets, so it’s great to hear you noticed the difference and like how it looks.

And thank you for mentioning the fraying on the Tucano piping — feedback like this genuinely helps us keep improving the designs.

Hope the new set keeps bringing a little extra joy to bedtime. It really is a beautiful pattern.

Warmly,
Holsper

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9. mars 2026

Thank you so much, Joanne, for such a thoughtful review.

It’s wonderful to hear our designs have found a place in your home and even in your son’s new one as well.

We’re especially pleased the practical details and comfort have made everyday use more enjoyable. Your recommendation truly means a lot to us.

Best wishes,
Holsper

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9. mars 2026

Hi Mrs Quinn!

Thank you for your kind feedback. We're delighted to hear you were pleased with both the product and the prompt service.

Your support means a great deal to us.

Best wishes,
Holsper

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7. mars 2026

Hi Sue,

Thank you so much for your lovely review.

We’re especially happy you’re enjoying the silky feel of the material — that luxurious texture is exactly what we aim for when choosing our fabrics.

Wishing you many comfortable nights ahead, and thank you again for choosing Holsper.

Warm regards,
Holsper

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6. mars 2026

Hi Karen,

Thank you so much for your lovely feedback. We’re really happy to hear you love the bedding and that the zip closure made things even easier.

Enjoy your gorgeous new set! ✨

Best regards,
Holsper

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6. mars 2026

Hi Charlotte,

Thank you for taking the time to share your feedback. We are truly sorry to hear that you had an issue with the duvet cover, as this is never the experience we want anyone to have.

After reviewing the case, we can see that the order was originally purchased more than 8 months ago. Our exchange, return, and warranty support period is 6 months from the purchase date. Unfortunately, once this time has passed we are no longer able to process replacements or exchanges, as we cannot determine how the item may have been used, washed, or handled during that extended period, which makes it difficult to identify the cause of the issue.

We would also like to clarify that the enquiry we received was from a third person rather than the original purchaser, which further limited what we were able to access or process within the order system.

We completely understand the disappointment when something does not last as expected, and we truly wish the situation had been brought to our attention earlier so we could have assisted within the support period. Our team always does its best to help customers when issues are reported within that timeframe.

Thank you again for sharing your experience, and we genuinely appreciate every customer who chooses our bedding.

Best regards,
Holsper

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6. mars 2026

Hi Paulina,

Thank you for your lovely feedback. It means a lot to hear that.

We’re really happy it found a place in your home.

All the best,
Holsper