Halford Anmeldelser 

never received my items, they are asking to fill in a word doc just to say I never received it. the entire process is a joke, plus it takes them ages to reply to anything.

Do not join Halfords Motoring Premium Club service .Waste of money. Terrible service. No bookings can be made via their web site. When bookings are made over the phone, they cancel on the day via sms. When you call customer services with your car reg or booking reference, they are unable to find the Booking. AVOID HALFORDS AT ALL COST

I purchased 4 tyres from the Halfords website using my vehicle registration number. I purchased the cheapest recommended tyres from the list. I paid for them to be fitted on my drive. When the fitter turned up he advised me that the tyres were incorrect and as such he could not fit them. I explained that I had purchased them using my registration number and the only tyres listed for my car were commercial, but apparently that is incorrect. I spoke with customer service who agreed to rectify the situation and fit the correct tyres this Friday.
After recieving no correspondence I contacted them again to find out the customer service agent had not put the order through. They then proceeded to tell me that I would have to pay another £261 for the correct tyres. I explained that under the consumer rights act and following on from the first call that they had a duty to supply and fit the correct tyres for the initial agreed price.
I am now in a waiting game to see if they will actually correct their mistakes.
And just to add. Please, please, please do not use Halfords for anything.

I went to halfords to fit the rails on my car having spoken to the people who work in the call.centre who assured me I had come to the right place. I even left my vacation early to get to the doncaster halford branch. Twice I was lied to ! They didnt have any rails for my car! This person who.lied to.me and the guy who laughed in my face need firing. I will be telling as many I can about.halfords appalling staff.

Halford shut port talbot store down disgusting
I won't use halfords morriston swansea the store in port talbot always same to be busy they will lose lots of customers now and to be honest they not the cheapest either I put in down to greed

Bought a new stereo and a conversation kit for my old car, the only reason I went to Halfords is because they advertised these as plug and play.
1. Had to go back as FM connection needed a adapter.
2. Had to go back as no DAB signal, needed a digital aerial.
3. After fitting all that, my steering wheel controls don't work anymore.
Never using Halfords again.

I purchased a bicycle from this company and explicitly paid an additional £35 for professional assembly. Despite this, the bike was delivered completely unassembled — a clear breach of the service I paid for.
Since the 29th of last month, I have been attempting to return the faulty item. What should have been a straightforward collection process has instead turned into an exercise in extreme frustration due to the shocking incompetence of this company. Their staff appear utterly incapable of arranging a simple DHL pickup. After they demanded clear photos, I went further and sent a video — yet weeks later, they have still failed to organise even the most basic collection.
This level of negligence is unacceptable. I am now left with no choice but to initiate a formal bank dispute against these useless people.
Do not buy anything from this company. Their promises of service and support are completely hollow. They are totally unreliable, unprofessional, and seemingly indifferent to customer problems. Save yourself the time, money, and aggravation — stay well clear.

I rarely leave negative reviews, but after everything I've been through, I feel it's important to share my experience and warn others.

What should have been a straightforward battery replacement turned into weeks of stress, inconvenience, uncertainty and ongoing vehicle issues.

During the battery replacement, the technician accidentally damaged my BSI and reported it immediately, which I appreciated. Halfords accepted liability for the damage straight away and, once the BSI had been replaced, promptly covered the cost of the repair. I genuinely appreciate how they dealt with that aspect of the situation.

However, immediately after the original battery replacement, my car began suffering from intermittent cranking issues, multiple dashboard warning lights and electrical faults, leaving me without a reliable vehicle for weeks.

Although the damaged BSI was replaced, the problems continued. It then came to light that the replacement battery itself was also faulty. By this point, I had completely lost confidence in Halfords carrying out any further work on my car, so I chose to have another garage fit a new battery instead. Once I returned the faulty battery to Halfords, they reimbursed me for the cost.

Unfortunately, even after fitting the new battery, the same intermittent cranking issues and electrical faults continued. Following further investigations by Peugeot, my car has now been diagnosed with a faulty BPGA (Battery Protection and Power Management Unit), which has to be handled during a battery replacement.

As several weeks have now passed and my car has been to multiple garages, I cannot say with certainty when or how the BPGA became damaged. However, every issue with my vehicle started immediately after the original battery replacement, so I strongly suspect the events are connected.

The communication throughout this whole process was incredibly frustrating. There was constant confusion over who was responsible for repairing my car, who was arranging transport between garages, and how my vehicle was going to get where it needed to be. In the end, I was left to organise everything myself because Halfords wouldn't arrange it, despite the issues arising after the battery replacement.

The whole ordeal has involved multiple trips to different garages, repeated diagnostic appointments, countless phone calls, weeks without my car and an unbelievable amount of stress. What should have been a routine battery replacement has ended up costing me a huge amount of time, inconvenience and additional expense- over £1,000 in garage and transport costs, all of which had to come out of my own pocket. This figure does noteven include further expenses such as Ubers and other costs incurred whilst being without a reliable vehicle.

I do want to give credit where it's due. The manager at the Worcester Retail Park store handled the situation professionally throughout and dealt with the BSI repair and reimbursement for the faulty replacement battery promptly and fairly. I have no criticism of the manager personally.

However, despite the manager doing what they could, the overall experience has been unacceptable. I would strongly advise anyone considering Halfords' battery fitting service to think very carefully.

I sincerely hope no one else has to go through the experience that I have.

I bought storage plastic boxes 9 and I paid for them and I got an email ready to collect and I drove all the way and closed my shop to be there and discover that the system does not let them discharge the order because there is price difference whereas the order shows clearly that all I need to pay is £30 which is paid already online: how come a website let customers checkout with wrong amount and spending time and money for just £0.37 and cancelling the order and I have to pay for them again at the store. Really DISAPPOINTED. This shows only one thing : UNPROFESSIONAL BUSINESS .Now do you trust such business with your car!!!!?????

Ellie and Sam at fox's Lane centre are amazing. Nothing was too much bother. Multiple phone calls made and general support is above and beyond. Cant thank them enough for everything, back on the road cool now.
Thankyou so much ladies xxx

My son bought a bike 3 month tyre had puncture same issues flat again fixed it not even a month 3 weeks ago wished I never bought from there never again so many issues

Very disappointing experience at this Halfords garage.

The receptionist, who introduced herself as Jamie, was rude, dismissive, and unprofessional from the moment I arrived. I simply asked what work would be carried out on my car during the service, but instead of explaining the service, she responded abruptly by asking, “What are you here for today?” without answering my question.

She seemed to be in a rush, took my keys while my car was still outside, kept walking away instead of speaking to me properly, and made me feel like I was an inconvenience rather than a customer. In the end, she handed my keys back and told me to go to another garage, effectively cancelling my appointment without any reasonable explanation.

I believe management should look into why appointments are being cancelled in this manner and why customers are being treated with such disrespect. Good customer service costs nothing, and no customer should be made to feel unwelcome.
Here is the reference for my booking: A079B093070

Agreed on line booking slot 0930 to fit 2 tyres. Arrived early they advised that they are still working on yesterday’s cars and could not guarantee when they would start the work at all that day. Finally started the work at 1210 and finished at 1235. Wasting 3 hours of my day. On Halfords web site it states the booking time is a commencement of work. Do not use Halfords as I have had previous problems with them.

Took my car into Halfords in Rugby for wheel alignment.
Initially they sheared off a bolt and couldn't fix it on the day. I was told I could drive my car without a nut holding the bolt. I told them I didn't think that was safe and was then told I should not drive the vehicle.
I then had to get a taxi home at my own expense.
Collected the car the next day, found it had a knocking noise it never had before. Took it to two and independent garages, it was found that three out of four wheels had not been aligned correctly.
Sent this information to Halfords expressing my concern and have not received a reply.
Extremely poor service.
I will never use this company again.

Swansea based! Never will I go to Halfords again LLANELLI OR SAMLET !!
I booked a service fire windscreen wipers first off. They fell off whilst driving!! Went back. They fitted new(rectified)
Tyres paid for, 3 weeks later told machine broken! And booked in at LLANSAMLET! Arrived at their garage, and told to leave car and go for coffee. Only to be called back stating they haven’t got my tyres in stock. Waste of a journey !! What an absolute waste of time and money. Demanded a refund !! They also stated my tracking was out. They lie also ! My tracking was not out, my trusted garage checked my tyres. Only used Halfords as a little cheaper ! What a bunch of unprofessional cowboys!! NEVER AGAIN !! Swerve at all costs

Leon and Matt from Halfords Scarborough have gone over and above to help us tonight. Car broke down at a set of lights as we were travelling to watch a concert. 4-6 hour wait for RAC recovery. Helped to find out what the issue was and fixed it for us so we can hopefully make the concert.
Cannot thank you enough for helping us out in a stressful position. Really was appreciated. Thank you to the Halfords team for helping to push us out of the way of hazards.

booked a tyre replacement and keep delaying the services by Halfords by two weeks.
after all the waiting, part of the serivces got told can't be completed, and charged me the amount of the services on that day, despite I been paid online. The easiest way should just refund those services that are not completed.
but it comes out charge me again, and didn't refund me back till now.

DONT EVER TRUST THIS COMPANY.

Terrible experience with Halfords. Purchased windscreen wiper blades on 11th June in a store. It was raining hard, and part of one blade had shredded. It was fitted. In the past I had purchased one which was fitted for free. I had no reason to suppose this wasn’t the case on this day. Receipt not issued in store. When I got home the email receipt included a fee of £7.00 per wiper blade for fitting. Complained, as I had not been warned by notices, or the store of a cost for fitting. Telephoned on 11th June. Customer services said they would refer to store manager. Reply was to come back to the store and we will remove them and refund fitting fee. Rejected answer. Today after rejecting same answer on 11th June, 15th June, 26th June it was explained that the only remedy customer services has is to pass the complaint to the store manager. Not once since my first 11th June has anyone from customer services come back to me. I have always contacted them. Today customer services finally admitted there was “nothing we can do”. It has taken me four phone calls to “customer services” to find out that there is no remedy for the customer if they want to take a complaint further. I am a very disappointed ex customer. Poor show Halfords.

Ordered a cycle part halfords took money and put pick up time and date then cancelled order and refunded money not the first time

As a previous employee as a HGV driver at Halfords Pro logos park , this company has to be the most toxic Transport Office I have worked in in all my career, The Transport manager is only out to protect Halfords. They have no care for any of the employees or drivers even to the point of covertly spying on drivers without their consent or knowledge which is illegal under gdpr legislation which clearly states transparency for monitoring not from behind the shadows .
They have found reasons to dismiss agency people so they can fill the time vacancies
You are treated not as an employee but rather as a number
Like a temporary plaster untill you get a cast
This is not a healthy Working environment, which is why I moved onto greener pastures