Halford Anmeldelser 

Fantastic help and service from Sarah today 31st July White City Manchester Many thanks. Jill Fraser

Wouldn't touch Halford’s again with a barge pole. Offer guarantees for screen chip repair and then just walk away. Shameful!

Tried to buy a simple iso plug adapter, no purchase confirmation sent via email. I have now been charged around £308 for a £102 piece of plastic with cheap cables. They have taken 3 transactions from my account and have told me the issue has been resolved. 5 hours later after a lot of phone calls (they kept hanging up) , emails and using the chat, they are aware of one transaction that must be refunded and not 2. Bank account showing 3 transactions for 1 item. After a 2 hour phone call I was told to stop typing on my phone as this was affecting refund while my phone was lying on the worktop on loudspeaker. This was probably the most bizarre experience I've had with any big company trying to resolve a simple issue. I have used Halfords in the past but only buying in store but will be avoiding now.

I rarely leave reviews on anything but I have just waisted half a day discussing a basic mistake they had made and the issue is still not resolved.

Please read other reviews. I never realised they were this bad.

Alperton branch staff very unprofessional and unhelpful

Why can’t I rate this cowboy outfit 0.
I had Pirelli tyres on the drive from Halfords and when I drove up the motorway the car was shaking all over the road.I tried to get my car rebalanced by Halfords but I was told it was £31.00 to have it done.I argued but to no avail so I paid a local tyre firm to do the balancing and it was completely way out of balance,even the weights that was put on the wheels were falling off as it had not been cleaned and they were all out of line.What has happened to this once a good firm is now a shambles.

Poor service in store and via customer service team. Constant chasing with zero answers and support. I do not understand how this company is still operating with the poor level of service they give customers. Never will I be making a return purchase to this company.

Where to begin - all I wanted was a front number plate replacement - paid for it - no confirmation or anything. I then contacted someone on chat and wish I hadn't. Why would I want advice from a motorcycle mechanic for a reordered number plate that I'm going to fit? Why are people doing these job when they can't even understand plain English? The experience left me feeling frustrated and in tears.

Two items were ordered online, but only one arrived. I Called customer service, it required nearly two weeks for a resolution, suggesting inadequate training as it felt they did not know what they were doing.
A refund is still pending, so I would not recommend purchasing from this company.

I visited the store in Brighton to collect my son’s bike and other accessories, but the experience was dreadful from the start. I was left waiting a long time just to be served, and even longer while staff searched around trying to find the bike.

When I was finally helped, a member of staff named Ollie demonstrated that he is completely unsuited for a customer-facing role. He claimed there was a note on the order preventing collection, despite the online portal explicitly confirming it was ready for pickup.

Rather than handling the situation professionally, Ollie dragged internal company issues into our interaction, speaking to me as if internal delays were somehow my personal burden. His attitude from start to finish was appalling: he was aggressively smiling, rolling his eyes to heaven to colleagues, and acting like a petulant child.

A simple, professional apology and a basic solution such as saying, "We have an internal issue, we are very sorry, we will deliver the bike to you tomorrow" would have easily resolved the situation. Instead, he chose to be combative and rude.

As a result, we cancelled the entire order and will never set foot in this shop again. I also recommended friends and family choose other options. Halfords seriously needs to invest in training Ollie on how to speak to people and handle customers.

I wouldn’t even give them one star. Absolutely a rip off company full of lies. Purchased a battery with 5 years warranty. Clonked up after 2 years. Rang the Watford branch and the receptionist took my parents address as the battery died on their driveway. Waited for two hours and then they sent a text saying the appointment was cancelled because I couldn’t drive from Rickmansworth go to their garage in Watford if my battery had died! . I have now pursued it legally and today we had a mediation appointment where they offered me £50 which I refused, then a £100 which I also rejected since an independent car mechanic did a battery test and it said” bad needs replacing “. They said they wanted the battery to carry out their own tests! Who stores a car battery in their car ? And they had the opportunity to test the battery when the appointment was made. Finally the issue is moving to the small claims court because of their refusal to take liability.Both claims are going to be separate as you can’t legally claim for 2 batteries. They do not honour their 5 year warranty and consumers are willing to pay more for that. It’s a selling tactic and they should be ashamed of themselves. I missed an important hospital appointment and as a blue badge holder I’d say that they have no sympathy whatsoever for anyone. Even the receptionist declined to say anything after I questioned why she took the address if a car mechanic wasn’t coming out. She put me the so many different departments that I gave up in the end. Steer away from this cowboy company and take them to court. I can assure you even with the overall rating of reviews shows them in a bad light.

My daughter took her car to get a puncture repair, yes it needed a new tyre.
However they said the wheel locking nut wasn't in the car, which it was.
After the manager said it would cost £90 for the tyre.
And £50 per wheel to get the locks off and the manager said their would be a £50 discount from the manager she still walked out of a bill of £279.
Total rip off.
A complaint has gone through but the manager ger is only agreeing to pay £30 plus a new set of wheel locks.
I forgot to mention the manager states the replacement wheel locks taken off, should have been replaced by a new set of wheel locks, but when she saw the wheels they just put on standard nuts no wheel locks as agreed.
Avoid they saw a female and took full advantage of her.

I called in at Halfords Rotherham with a flat battery the fitter was superb diagnosing and fixing the problem straight away in minutes with a positive attitude, I also got a fantastic discount with my membership scheme which completely paid for itself very pleased thank you Halfords for getting me on my way !

Had a car stereo fitted at the Blackfen branch I would like to thank Sam & Matt for there excellent customer service they went above all expectations to help me
Would highly recommend.

Terrible service. Garage chaotic and disorganised. Kept my car for 2 days for an MOT - no explanation, no tracking link provided, no phone calls, had to make several trips to garage to find out what was going on. Service report was a joke - they tried to tell me I needed new rear tyres - tyres which I'd had fitted at a different garage the day before in anticipation of needing them for MOT. Waiting room was full of angry customers, guy behind the desk didn't have a clue. Raised a complaint with customer services (once I've finally managed to get hold of them after firing off several emails to inboxes which bounced back as no longer managed). Was told that I'd hear back within 48 hours. That was 3 weeks ago. When I reply to the 'we'll be in touch in 48 hours' email I get a notification that the case is closed. Total shambles, I'll never use Halfords again.

I used halfords in Altrincham this morning. I left my house to go on a bike ride when my chain snapped. As I was close to halfords I thought I would call in and see if they could fit me in for a replacement. The bike mechanic was clearly very busy but having heard what had happened fitted a new chain for me. Very pleased with the service.

I got Halfords of Spalding to fit a reversing camera to my car. The work was carried out under a tented cover in the carpark, which is operated by Euro Car Parks. Maximum time allowed in said car park is 3 hours. The tradesman carrying out the work assured me it would take a maximum of 2.5 hours. After 2.5 hours the work was not finished, so I spoke to 3 members of Halfords staff of my worry re going over the 3 hours allowed in the car park. All 3 assured me it would not be a problem and they would contact Euro Car Parks if they exceeded the 3 hours, and get any fine cancelled. Work completed I went on my merry way. Some days later I received notification from Euro Car Parks of a £100 fine for breaking the 3 hour car parking limit. I phoned Halfords head office several times, and told them the complete story. I instructed them to get the fine cancelled and supply a full apology for the distress caused. I had to make 3 calls to Halfords head office, and sorry to say THEY WERE UTTERLY USELESS, and their in store staff are totally incompetent, 😡 I also had to write to Euro Car Parks appeals office, in an attempt to have the fine removed myself, as at today, no response. Today, some 5 days after the fine arrived with me I have managed to obtain a copy of an Email, between Halfords and Euro Car Parks, which cancelled the £100 fine. Halfords had in their possession the cancellation Email for 4 days before I dragged it out of them. Halfords have caused me a great deal of stress, and still haven't apologised. My advice to anyone considering work to their vehicle at Halfords is DON'T.

Lost my gift card balance due to a website glitch. Went to complete an order, entered all my details including credit card and gift card. Took the money but gave me no confirmation.

Halfords Craigavon poor customer service there is a girl and a boy at the front desk if they see other race one walks away and starts laughing.....thats so rude

Had a dashcam fitted at Kirkstall rd Leeds. Only recently i discovered screws on the floor under the mat. Luckily my grandchild hadnt found them and swallowed any. Also the back seat is not secure. The middle console has been moved and the screw holes are not alighned. A piece of metal was also on the floor. Ive no idea where its from. I dont usually go in the back as i drive and not noticed the issues. Had already had to go back twice as the glove box just dropped when opened. Was fitted by a young European woman. I am not impressed with her shoddy workmanship. Beyond belief. No one has ever worked in my car before or since. I guess its where she out the wires through to the back window for the 2nd camera. I would NOT recommend using these people again. Absolutely shocking and charged me £80 for thr installation

Booked a bike service at the Huddersfield Halfords store for a 90 minute service which you expect to be carried out in the slot you’ve booked and was told that they couldn’t do it today as he was going home in 30 minutes (this was 11am) and there is only 1 other person coming on after him and he recommended that I just cancel if I don’t want it doing another day! Complete disregard for customers time and the fact I booked this over a week ago you’d have thought they would have known this was on their system to make sure the right people are working for the demand of just not have slots available that people can book? Absolutely shocking and now I have to waste yet more time phoning up customer services to get my money back and raise a complaint which is another 30 minutes of my life on top of the waste of time getting the bike to the store and back home! Thanks Halfords for not giving a crap about your customers time, never use this service ever again and probably never buy future bikes or anything else from this brand now as I assume the complaint will just be ignored.