Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this o... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Vis mer
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktopplysninger
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454 anmeldelser
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Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 33 % av de negative anmeldelsene sine
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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Awesome!
Awesome!! Quick response. Helpful in every area. Took care of my need. Quick!! Professional!! I’ve only had the best customer service at Gratsi!!
3. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Sandy, this made our day! We’re so happy we could take care of everything quickly and make it a smooth experience for you. That kind of feedback means a lot to our whole team, thank you for sharing it! Cheers!🍷✨
Super excited
Super excited. Great wine, and glasses too.
Thanks so much.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Robert, so glad to hear you’re enjoying everything! It’s great to know the wine and your Bàcaro glasses are both a hit 🍷 We really appreciate you taking the time to share this, cheers to many great pours ahead!
Very vague answer
Very vague answer, if I order on Thursday, you should be working with UPS to get a a delivery date ( at least the day of the week), since I need to be home to sign for this, I need at least the day it will arrive based on when I ordered!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi there, thank you for sharing your feedback. We completely understand the frustration here. Since an adult signature is federally required for wine deliveries, knowing when to expect your package is important, and we know needing to plan around being home can be inconvenient.
While we wish we could provide exact delivery dates at checkout, shipping timelines can vary based on carrier routing and processing, so we’re unfortunately unable to guarantee specific delivery dates in advance. Most orders are delivered within approximately 3 business days after shipping, and once your order is processed, tracking information is generated within 24 hours with an estimated delivery date provided by the carrier.
Since The adult signature requirement is a federally mandated policy for alcohol shipments, it’s not something we’re able to bypass. To help make things easier, we do offer free delivery and pickup to UPS Access Point locations, as listed on website. This allows you to pick up your wine on your own schedule rather than waiting at home. Many pickup locations offer extended hours and are often open seven days a week, and packages are held for up to five business days after delivery.
We appreciate you sharing this feedback as we’re always looking for ways to improve the experience and set clearer expectations for our customers. Cheers!
Exceptional Customer Support
I had a few questions and Kendra was amazing to work with - she was quick to respond and very kind. Thank you for the great service!
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Jodi, really glad to hear Kendra was able to help you out! She’ll love hearing your feedbac, quick, kind support is exactly what we aim for. Thanks for taking the time to share this, Cheers!🍷✨
Gratsi......Great tasting wine at a…
Gratsi......Great tasting wine at a great pricepoint. Who knew box wine could be so good? Also, exceptional customer service. Rapid response time and very helpful.
Gratsi!
28. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you so much for the 5 stars. Matt! We love hearing a good “who knew box wine could be so good?” moment 🍷✨ We’re on a mission to change minds about boxed wine, so hearing that alongside your kind words about our customer service absolutely made our day. Cheers!
Super fast response!
26. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hey Edith, we’re happy we could be there with a quick response when you needed us. Cheers to keeping things easy and stress free! 🍷✨
Joymela was super responsive with my…
Joymela was super responsive with my concern. She went above and beyond my expectations! I will be forever part of the Gratsi Group!
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi there, thank you so much for the 5 stars! We love hearing when one of our team members makes such a memorable impact. Joymela will be thrilled to hear your kind words! Going above and beyond for our customers is what we strive for, and we’re so happy to have you as part of the Gratsi family for the long haul! Cin Cin! 🍷✨
This is a good wine
This is a good wine. There's a lot in the box and we'll worth it but to be honest I still feel everything I do with a regular bottle of wine. With this wine your not supose to get the head aches or hang over but it wasnt the case with me. I can only have 2 glasses then I feel very lethargic.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi there, thank you for sharing your experience! We’re so glad to hear you enjoyed the wine and felt it was a great value , that means a lot to us.
We’re sorry to hear it didn’t fully match your expectations when it came to how you felt afterward. While many customers find they feel better drinking cleaner, lower-intervention wines, everyone’s body responds differently. Factors like hydration, individual sensitivities to alcohol or tannins, and even how quickly you drink can all play a role.
One thing we’ve noticed is that serving sizes can sometimes be a little deceiving when pouring. A standard serving is 5 oz, but depending on the glass and pour style, what feels like two glasses can occasionally end up being a bit more than expected. Little factors like that can sometimes have a bigger impact than we realize, and everyone’s experience can vary.
Great prompt response
Great prompt response. I've called numerous times to other business and no response. Thank you for your attention and assistance.
24. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Sharon, thank you so much for the 5 stars! We know how frustrating it can be when you’re trying to get help and can’t get a response, so we’re really happy we could be there when you needed us. We truly appreciate your kind words and support! Cheers!🍷✨
Best wine from a box I have ever had…
Best wine from a box I have ever had the pleasure to indulge. Nice smooth taste, very mellow (Red) and great value for the price.
Can't believe it can be so good and NO sugar!
Company also has exceptional customer service.
22. april 2026
Anmeldelse skrevet uten oppfordring
Gratsi is the BEST!
Gratsi wine is great and the customer service is awesome! I am a loyal subscriber for years to come!
21. april 2026
Anmeldelse skrevet uten oppfordring
Sugar free and low sulfite wine that…
Sugar free and low sulfite wine that tastes so good and no headache! I love all 3 of the box varieties, highly recommend! Best customer service on top of a high quality product is a bonus.
21. april 2026
Anmeldelse skrevet uten oppfordring
There is no company in existence with…
There is no company in existence with better customer service than Gratsi. The wine is delightful and drinkable, and the company is truly top notch.
21. april 2026
Anmeldelse skrevet uten oppfordring
Love the taste of your sparkling…
Love the taste of your sparkling champagne it’s amazing and thanks for being so helpful with the delivery when I changed it to ups! Definitely going to be referring you to everyone!!!
9. april 2026
Anmeldelse skrevet uten oppfordring
They got right back to me and was able…
They got right back to me and was able to answer my question.
21. april 2026
Anmeldelse skrevet uten oppfordring
I understand the shipping regulations…
I understand the shipping regulations problem, but the first part of my question was, “why was I asked about not ordering wine when I just received wine last week?
The wine is great! 2 shipments so far, and will continue with subscription.
17. april 2026
Anmeldelse skrevet uten oppfordring
THE PRODUCT ,THE SERVICE ,FOLLOW UPS…
THE PRODUCT ,THE SERVICE ,FOLLOW UPS THANK YOU.
19. april 2026
Anmeldelse skrevet uten oppfordring
The customer service for Gratsi Wine is… legendary service!
The customer service for Gratsi Wine is stellar. We really wanted to love their product but it was just not our taste. Thank you so much for your thoughtful refund. Legendary service is so rare.
18. april 2026
Anmeldelse skrevet uten oppfordring
Fantastic customer service
Fantastic customer service! And I love the red wine!!!!
18. april 2026
Anmeldelse skrevet uten oppfordring
Gratsi has the best wine and the best…
Gratsi has the best wine and the best customer service! They’re always quick to respond and very helpful. Thank you!
17. april 2026
Anmeldelse skrevet uten oppfordring
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