Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this o... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Vis mer
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktopplysninger
4,3
Enestående
454 anmeldelser
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Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Unreliable-scammy company.
Why did I even considered giving this compnay another chance?
I ordered two boxes of wine, never received it. Contacted UPS who did not take a picture and the signature is not me (or anyone who lives here or in the neighborhood).
Contacted Gratsi and spent 25 minutes on a chat only for them to inform me to contact UPS.
I have screen shots to show the communication as well.
Never again!
I have already shared my negative experiences with this company and will continue.
Meanwhile, organic no sugar or additive wine companies are a dime a dozen, plenty of competition; they’ll lose.
13. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
We’re sorry to hear this experience left you feeling frustrated. After reviewing your interactions with our team, we do want to provide some additional context for clarity.
When you reached out regarding your delivery, our team immediately began investigating with the carrier once we saw the package showed as delivered with signature confirmation at the address provided. During the chat, we let you know we were actively looking into it and asked for a few minutes while we reviewed the shipment details. While we understand waiting can feel frustrating when an order is missing, the interaction itself was much shorter than described.
Because the package reflected as delivered, we initially followed our standard process and asked for a brief window to allow for possible delivery discrepancies. We also made it clear that if the package still could not be located, we would make it right.
Once you informed us the package had still not turned up, we acted immediately by processing a replacement order. Our goal has always been to help resolve situations like this as quickly and fairly as possible.
We completely understand that delivery issues can create a disappointing experience, and while we're sorry to lose your trust, we do want readers to know we stood behind your order and worked to resolve the matter.
My experience with Gratzi Wine has been…
My experience with Gratzi Wine has been great, if I make a mistake on my order they instantly respond with kindness and handle my issue. Plus the wine is fantastic!!!!
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Wow, thank you so much for the kind words and for the 5 stars! Hearing that both our team and our wine have made such a great impression truly means a lot to us.
Mistakes happen (we’re all human!), so we’re always happy to step in, help out, and make things as easy as possible. Knowing you felt supported and taken care of is exactly the experience we hope to create. And hearing that the wine is fantastic? That’s the cherry on top. 🍷 Thanks for being part of the Gratsi family and for letting us be a small part of your moments worth slowing down for.
This wine is delicious
This wine is delicious , love the Rose I’ve ordered many times and their customer service is perfection . I’ve tried all of them as well as sparkling wine that I also love but
Rose is by far my favorite!!!
Thank you for creating an incredible wine and company
14. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi there Ana, wow, this absolutely made our day! 🥂 We’re so happy to hear you’ve tried your way through the lineup and found your favorite Rosé fans are a pretty passionate group, and we can see why .💗
Hearing that you not only love the wine but also had a great experience with our customer service team means the world to us. Creating a company people genuinely enjoy being part of is exactly what we set out to do.
Thank you for being part of the Gratsi family and for sharing such kind words. Cheers to many more Rosé pours ahead! 🍷
We love our Gratsi
We have loved our experience with Gratsi!! The customer service is amazing! Questions, inquiries and updates are always welcomed and answers sent promptly !!
Also the wines are all sugar free...thats certainly a plus...but the taste is not lacking!!
We are set up on a subscription which makes it so easy to stay supplied with are favorite wines plus the discount is amazing!
We love our Gratsi !!
12. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you for the love, Martha! Hearing that you’re enjoying both the wine and the customer experience means so much to us.
We’re big believers that zero-sugar shouldn’t mean sacrificing flavor, and we love hearing that your favorites are always stocked and ready through your subscription. Cheers to easy deliveries, great wine, and being part of the Gratsi family! 🍷
excellent wine and customer support.
1. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you so much for the 5 stars! We’re thrilled to hear you’re loving both the wine and the customer support — that’s exactly the experience we strive for. We’re so happy to have you as part of the Gratsi family. Cheers! 🍷
Customer service is very good
Customer service is very good ! Helpful and quick . Also , I mostly stick to white wine and the boxed white and the sparkling white I very much enjoy!!
11. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you so much for the kind words! We love hearing that our team was able to provide quick and helpful support, and we’re even more excited that both the White and Sparkling White have earned a spot in your rotation. Sounds like you’ve found your favorites! Cheers and thanks for being part of Gratsi 🍷
Was unsure how to change the wine from…
Was unsure how to change the wine from all reds to 2 whites, 1 rose and 1 red. Contacted support and it was happily done by Gratsi staff. Thank you!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Judy, thanks so much for the 5 stars! Glad we could quickly get your selection switched over just the way you wanted. We appreciate you being part of Gratsi family! 🍷✨
Highly recommend!
The search for the perfect guilt-free wine is over! Organic, zero added sugar, no headaches, and delivered to my door. It’s light, delicious, and clean. If you want to enjoy wine while sticking to your healthy lifestyle, this is it!
The service is consistently professional, and they really go above and beyond for their customers. It’s a wonderful, stress-free experience.
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Termeh, thank you so much for the amazing 5 stars and thoughtful review! We’re thrilled you’re loving the wine and the experience. Hearing that it fits your lifestyle and feels easy and stress free means the world to us. We truly appreciate you being part of the Gratsi family! Cheers, to many more great pours ahead!🍷✨
Excellent customer service
Excellent customer service. Great tasting wine!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thanks so much for the love and 5 stars, Amanda! We pride ourselves on not only producing excellent wine but also providing stellar customer support. Cheers to many more excellent pours ahead! 🍷
I was referred to Gratsi by a dear…
I was referred to Gratsi by a dear friend who also happens to be a wine lover. My wine arrived really quickly, but even more impressive than that is the customer service! I had some questions about delivery, and then about their referral program - let me tell you, they responded so fast my head is spinning! I can’t stop smiling!!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Linda, thank you so much for the 5 stars! We’re thrilled your first experience with Gratsi came through a friend, and even happier to hear the wine arrived quickly and our team could help you out right away. Fast, friendly support and happy customers are what we’re all about. We’re so glad you’re here (and smiling)! Cheers!🍷✨
Really fast service
Really fast service! I needed a shipment reroute to be able to pick up and sign for my package and it was easy and quick. Can’t wait to try Gratsi!
8. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Mayela, thank you so much for the 5 stars! We’re really glad we could make the reroute quick and easy for you. Now the best part, enjoying the wine! We can’t wait for you to try Gratsi, Cheers to great first pour! 🍷✨
I love there wines and there great…
I love there wines and there great customer service. Buy with absolute confidence, they are an excellent company
7. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Steven, thank you so much for the 5 stars and the kind words! We’re thrilled you’re loving the wine and our team truly appreciates the shoutout. Your support means a lot to us, cheers to many many more great glasses ahead! Cin cin, friend! 🍷✨
Your customer Service is outstanding
Your customer Service is outstanding, the red wine is delicious , being I have type 2 diabetes it still allows me to enjoy my wine without increasing my glucose levels
I highly recommend it !!
Thanks so much
5. september 2025
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Josie, thank you so much for the 5 stars and for sharing this! We’re really glad you’re enjoying the red and that it fits into your routine in a way that works for you. Hearing that means a lot to our whole team. We truly appreciate your recommendation! 🍷✨
The attention and speed to replace my…
The attention and speed to replace my order was very appreciated.
6. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you so much, Pamela, for the 5 stars! We’re really glad our team was able to take care of your replacement quickly and get everything sorted for you. We truly appreciate you being part of the Gratsi Family and are always here whenever you need us. Cin Cin!🍷
Great red wine if it's drinkable
I really liked the red wine and it was my go-to for over a year. However, 1 out of every 3 boxes I bought were bad. The bad boxes were very dark red in color and musty. Completely undrinkable. I kept trying a few more times and still 1 out of 3 would be bad. Needless to say I have stopped buying it only to waste money. I purchased these in liquor stores so I do not have any reviews of customer service but I have to believe I am not the only one that has had a bad box.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi there, thank you for taking the time to share this feedback, and we’re really sorry to hear this has been your experience. We especially hate hearing that a wine you enjoyed and trusted for over a year became inconsistent for you.
What you described definitely isn’t the experience we want customers having, and if a box ever tastes off, appears unusually dark, or seems undrinkable, we absolutely want to know about it. Whether your purchase was made online or picked up at a retail location, we still stand behind our 100% Satisfaction Guarantee.
If you happen to still have your purchase receipt from within the last 60 days, please reach out to us at help@gratsi.com and our team would be more than happy to take a closer look and help make this right. We truly appreciate you giving us multiple chances, and we’d love the opportunity to restore your confidence in us.
The wine is great
The wine is great! But the customer service is top tier! Always responsive and friendly and goes above and beyond! Love Gratsi!
Gratsi!
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Now this is the kind of review that makes our day ❤️ Great wine is important, but hearing that our team made such an impression means everything to us. We truly believe good wine should come with great people behind it, too. Thanks for the love and for being part of the Gratsi family, we love having you here! 🍷
I needed to change the mix of my order
I needed to change the mix of my order. The reply was immediate and changes implemented immediately.
Thank you
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you so much for the love! We’re really glad our team was able to jump in quickly and get your subscription updated without any hassle. Making those adjustments easy and fast is exactly what we aim for. We appreciate you being here with Gratsi! 🍷
Quick and thorough response.
Quick and thorough response.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you for the love, Erika! We’re really glad our team could get you a quick and thorough respons, that’s exactly what we aim for every time. We appreciate you being part of the Gratsi Family! Cin Cin!🍷
I had a great experience with this…
I had a great experience with this company. They responded to my emails quickly and handled my issue without any hassle. The team was very helpful throughout the process and made sure my corrected order was shipped out promptly. I really appreciated how easy they made everything—excellent customer service all around.
5. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you so much for the kind words, Holly! We’re really glad our team was able to respond quickly and get everything sorted for you without any hassle. Making things easy and ensuring corrected orders get out promptly is exactly what we aim for. We truly appreciate you being part of the Gratsi Family! 🍷
One sip and it felt like I was back in Italy
One sip and it felt like I was back in Italy enjoying life. The wine is very well balanced with an exceptionally nice finish. This is exactly how wine is meant to be enjoyed….no sugar or additives, just great wine.
4. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Hi Amelia, what a beautiful way to describe it, this truly made our day. We’re so happy the wine brought you that feeling and that you’re enjoying it just as it’s meant to be: clean, balanced, and uncomplicated. Thank you for sharing this with us. Cin Cin! 🍷✨
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