Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this o... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Vis mer
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktopplysninger
Ingen anmeldelsesinvitasjoner er registrert
Denne virksomheten har ikke oppfordret kundene, og anmeldelser er derfor kanskje ikke representative
Har svart på 33 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
All Exquisite!
The rose, white, red, and sparkling I tried in a sampler. I’m pleased with all and making another larger order.
I love the stories, music suggestions, and meal recipes to accompany the wines. What fun! It’s a great experience and “taste” of the Mediterranean minus the additives and sugars. Press on, Gratsi Wines! You are winning!
A new experience in wine drinking. Absolutely delicious flavorful tasting wine
My husband and I enjoy an occasional glass of wine with dinner , however the inexpensive wine I was buying was
giving him headaches due to the added sugar and sulfates. I did some research and decided to try Gratsi wine. Although my delivery took longer than expected the company offered 10% off my order due to the inconvenience, I’m glad I didn’t cancel the order. The wine is delicious and we’ve felt no side effects from enjoying an occasional few glasses . I also love that it lasts a month because we usually enjoy a bottle once a week . The price point is excellent. The high quality cannot compare to the wine I’ve had before. Any problems I had I contacted a gentleman named Peter from Gratsi support and he’s gone out of his way to provide excellent customer satisfaction. For anyone looking for a delicious wine and a dependable company to deliver it look no further than Gratsi . Plus the wine makes a great gift and the box wine would be an excellent choice for a small dinner party.
Over the Moon!
I am so over the moon happy that Gratsi has added their sparkling wine to the subscription club! I first tried the sampler and loved all, but fell head over heels in love with the bubbly. I started my subscription the second the email arrived today letting me know it was available. I can’t wait for the first shipment to arrive. Cheers! 🥂
The immediate response to my question.
There were delays in delivery so I…emailed
There were delays in delivery so I emailed them and they responded immediately with the explanation which was very understandable, I have always been very happy with them and wish to continue my subscription. I appreciated their quick response...
I ordered and put the wrong delivery…
I ordered and put the wrong delivery address and email. Contacted customer service and the discrepancy was corrected in a matter of minutes. Thanks you so much. By the way this is my first order it was recommended to me by a friend who say the wine is delicious.
I contacted support with a shipping…
I contacted support with a shipping issue and my issue was solved. Very good customer service.
I was so impressed with the quick…
I was so impressed with the quick response to my question about the shipment. Way to go!!!
Excellent customer service
Their response was prompt even outside of business hours on a holiday weekend!! And their explanation was more than sufficient to assuage my concerns about continuing my subscription. I have referred your company already and will continue to recommend Gratsi wines.
My shipments were damaged and never…
My shipments were damaged and never arrived. TWICE. Both times I had to contact Gratsi. Horrible customer service.
Customer Support
I received an immediate response to my email to customer support! It is so nice to not only receive a response but a kind and personal one!!
Response was quick Thai you Eunice!
Response was quick Thank you Eunice!
The wine is great but don’t expect to…
The wine is great but don’t expect to receive it anytime soon.
LOve the red I am a dry wine drinking…
LOve the red I am a dry wine drinking and yours yes all the way. Thank you for your reply back. Nancy Morton TX
Customer Service
Quick response to a question I had regarding delivery. And, such an amazing product. My go to red table wine.
Great customer service!!!!
I was never notified about my delivery
I was never notified about my delivery. I missed a very important holiday plan because I did not get notice of when I would receive my order.
Gratzi Customer Support was exceptional!!
Gratzi Customer Support was exceptional. The response to my inquiry, and all further communications was prompt and thorough. They also offered me 2 options to resolve my concern, and both were reasonable and offered value. Problem solved all within an hour (max). I couldn't be more pleased. Above and Beyond! Well done, Gratzi Customer Support!!
Exited to get my wine and the customer…
Exited to get my wine and the customer service is on point..... Grazie mille
THE BEST !
THE BEST !! Customer service is superb!! They answer right away and are so helpful !
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








