Not a very good/intuitive website. Good wine but frustration with ordering and time it takes to fulfill order is way too long. 2nd time out of 3 with delay in order and shipping. I submitted this o... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
The customer service is absolutely stellar! They answered my email within literally five minutes and they refunded the UPS charge since I wasn’t home and had to work that day that it was delivered.
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She rea... Vis mer
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could eve... Vis mer
Informasjon om virksomheten
Skrevet av virksomheten
Gratsi is a Mediterranean-inspired wine and lifestyle brand built around simplicity, quality, and the joy of slowing down. We produce premium wines crafted in France and Italy, designed for modern living without compromising on taste. Each 3L box equals four bottles and stays fresh for up to 30 days after opening, making it ideal for everyday dinners, small gatherings, and spontaneous moments. But Gratsi is more than wine. It’s a philosophy rooted in the Mediterranean way of life, where meals are unhurried, ingredients are simple, and connection matters more than perfection. Through our content platform featuring recipes, travel stories, culture, and our Nonna Wisdom series, we celebrate the rituals that turn ordinary days into meaningful ones. We are available both online and in over 1,800 retail locations across the United States. Our model blends direct-to-consumer innovation with strong retail partnerships, supported by digital-first marketing, community engagement, and a rewards-driven retail program. Gratsi exists for people who believe good wine doesn’t need to be complicated, it just needs to be shared.
Kontaktopplysninger
4,3
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I reached out via email with regard to…shipping.
I reached out via email with regard to an upcoming shipment. Now, I am truly assuming that Sweetzhel at Customer Service at Gratsi is a person, not AI, however, the response time was incredible and tailored to my request and needs. This Customer service representative should be commended for their helpfulness, response time, understanding of the situation and overall pleasant experience. I have become a happy Gratsi customer and happier based on this interaction.
4. juni 2026
Anmeldelse skrevet uten oppfordring
Joymela responded not only extremely…
Joymela responded not only extremely quickly, but LOGICALLY. She saw my order was missing glassware. She offered to send it to me now, rather than making me wait for next shipment, at no cost. She realized that the order confirms state an adult over 21 must sign, but already let me know that no signature will be needed before I had to ask. (It's glassware! Not wine!) So far, I am super pleased with everything about Gratsi.
3. juni 2026
Anmeldelse skrevet uten oppfordring
Eunice Rocks and so does your wine!
Eunice went above and beyond to accommodate our being on vacation to be sure that we got our wine order before leaving and that we not have another order land here until after we get home.
28. mai 2026
Anmeldelse skrevet uten oppfordring
I love how you respond right away and…
I love how you respond right away and take care of the problem, you guys are the best and so glad I’m enjoying your wine. Recently I was told my sugar levels were getting up there so I found a solution at least with my wine.
29. mai 2026
Anmeldelse skrevet uten oppfordring
The service from Gratsi is exceptional!
The service from Gratsi is exceptional! Jheelyn was the latest representative that assisted me and I felt warmth come through the email. Wonderful wine and wonderful people! Thank you! 🙏🏽
28. mai 2026
Anmeldelse skrevet uten oppfordring
Always very good wine
Always very good wine. Great customer service.
28. mai 2026
Anmeldelse skrevet uten oppfordring
I love Gratsi wine
I love Gratsi wine! And their customer service is amazing! You will not be disappointed. I highly recommend you trying it out if you haven't already.
Michele
28. mai 2026
Anmeldelse skrevet uten oppfordring
Excellent customer service
Excellent customer service
27. mai 2026
Anmeldelse skrevet uten oppfordring
I ordered the trial pack to check it…
I ordered the trial pack to check it out and after the purchase I opted to get the box of wine as well. When my order arrived, I only received the trial pack thinking the box would show up soon. After a few days, I reached out to the company and they found the error and in a couple days the box was sent out. I’m LOVING all the wines and especially being able to have a glass of wine with dinner without worrying about the bottle going bad. Love the boxed wine!
21. mai 2026
Anmeldelse skrevet uten oppfordring
I spent 175.00 and received Minnie size…
I spent 175.00 and received Minnie size boxes and bottles, unacceptable...
15. mai 2026
Anmeldelse skrevet uten oppfordring
Great wine and service!
I couldn’t believe that I got such an immediate response on a holiday. I was flabbergasted. Their agent Peter kept me updated several times during the evening. I don’t think Customer Service could ever get better than this..,,and the most important thing, their wine is as great as their service! I am one happy customer!!
24. mai 2026
Anmeldelse skrevet uten oppfordring
The quick response to my email and…
The quick response to my email and correcting someone else’s mistake (UPS)
23. april 2026
Anmeldelse skrevet uten oppfordring
Great customer service
I had an issue with being charged a small fee for having the delivery forwarded to my local UPS store because I didn't know if I would be home to sign for the order. I contacted them and received a response within 24 hours. They refunded the money without question and were very kind about it.
20. mai 2026
Anmeldelse skrevet uten oppfordring
I received a quick response to my…
I received a quick response to my concern followed by solutions I could consider to resolve the delivery issue. Everything was handled quickly and professionally. While at first I was concerned the process was very convoluted and inconvenient, the solution was quickly resolved by Gratsi and I look forward to receiving my first order!
22. mai 2026
Anmeldelse skrevet uten oppfordring
Great customer service!
20. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you for the 5 stars and for the sweet shoutout! We love hearing that our team helped make your experience a great one. We’re big believers that amazing wine and amazing customer care should always go hand in hand. Thanks for being part of the Gratsi family, we’re so happy to have you here! 🍷✨
Delivery was great and wine also
Delivery was great and wine also. And customer service.
Thanks for good service and wine
Lari
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you so much for the 5 stars and for sharing the love, Lari! We’re thrilled to hear the delivery, wine, and customer service all hit the mark. Nothing makes us happier than knowing you had a great experience from start to finish. We truly appreciate your support and can’t wait to keep the good wine coming your way! 🍷✨LiveSlow, Gratsi!
Quick response to my question.
Quick response to my question.
19. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Dorothy, thank you for the 5 stars! We’re so happy we could get your question answered quickly. Providing helpful support and making things easy is always our goal. We appreciate you being part of the Gratsi family! 🍷✨
The white and rose are delicious
The white and rose are delicious. The red is very flat. I would never buy it again.
I have to drink an entire box to get a buzz the “sugar free” promotion lay’s completely misleading when I have to drink three times as much to feel questionably as calm and pleasant. Won’t buy it again. Not worth it. One bottle of normal wine gives me way more than I need. I can have two glasses at 100 calories or an entire box at 300 calories or more and feel way better with the former
18. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thanks for giving Gratsi a try and for sharing your honest feedback. We’re happy to hear you enjoyed the White and Rosé, though we’re sorry our Red missed the mark for you.
Taste is incredibly personal, and while our Red is actually our #1 best-selling wine, we completely understand that not every profile is the right fit for everyone.
We did want to provide a little additional clarity regarding alcohol content and our sugar added promise. Gratsi Red is 13% ABV, which is in line with many traditional wines on the market, and each box contains 3 liters of wine (equal to four standard 750mL bottles). Our zero sugar messaging is intended to highlight the wine itself, not reduced alcohol content and removing sugar does not reduce the wine’s ABV. We also want to highlight that we stand behind our Happiness Guaranteed promise. Since the Red simply wasn’t the right fit for your taste preferences, we were happy to refund that box because we truly want our customers to enjoy what they’re drinking.
We know everyone experiences wine differently, and we appreciate you giving us the opportunity to be part of your wine journey, even if we weren’t your perfect match.
Had an issue that was fixed…
Had an issue that was fixed immediately, great wine and great customer service!! Will definitely be ordering again!!
17. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
We really appreciate you taking the time to share this. Kristen! It’s great to hear our team was able to jump in quickly and get things sorted for you. Even better to know you’re enjoying the wine as well, that’s what it’s all about for us. Thanks for the support, and we look forward to your next order! 🍷
Delivered faster than expected
Delivered faster than expected, had it delivered to an UPS store down the road so it was easy to pick up, love the taste of the Red Merlot. Plan on ordering one for my next door neighbor who's helped us out quite a bit.
18. mai 2025
Anmeldelse skrevet uten oppfordring
Svar fra Gratsi Wine
Thank you so much for the 5 stars! We love hearing that your order arrived faster than expected and that having it delivered to your local UPS store made pickup easy. And we're especially excited to hear you’re enjoying our Red Blend, it’s our #1 best seller for a reason. 🍷
We also have to say… gifting a box to a neighbor who’s been there for you feels very Gratsi. Good wine and good people just belong together. We hope you both get the chance to slow down, pour a glass, and enjoy it. Cheers and thanks for being part of the Gratsi family!
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