GranOptic Anmeldelser 

Commande mois d'août toujours pas de remboursement
La raison problème fournisseur , donc j'ai demandé a me faire rembourser.
Mais j'avais deja commandé avant nickel livraison dans les temps.
Je sais pas quel est leur problème actuellement.
Jespere encore un remboursement.

Même constatation que la personne précédente:
ARNAQUE ESPAGNOLE !!!!! NE COMMANDER PAS !!!!!!
J'ai commandé une paire de lunettes à 150€ il y a environ 4 mois pour offrir à mon fils !!!! et à ce jour NADA !!!!! PAS DE LIVRAISON PAS DE REMBOURSEMENT !!!!!!!

LAMENTABLE !!!!!!!!!!!!!!!!!!!!! DU VOL PUR ET SIMPLE !!!!!!!!!!!!!!!!

SIN VERGUENZA !!!!!!!!!!!!!!!!!!!!!SOY PIRATAS !!!!!!!!!!!!!!!!!!!!!

NON C'È DI PEGGIO
2 mesi e mezzo di attesa perché il sito dava gli occhiali "in costruzione" che io ci avrei messo di meno a costruirli, scherzi apparte visto che gli occhiali non mi erano ancora stati spediti dopo tutto quel tempo ho deciso di richiedere il rimborso e oggi, dopo quasi 3 mesi ancora l'ho avuto. LO SCONSIGLIO FORTEMENTE

Me ha llegado a responder una tal Gema en dos ocasiones indicándome que mi reclamación la ha transmitido al departamento de contabilidad pero después de 11 meses aun no me ha sido devuelto el importe de 104.80€ del pedido nº 560755 no satisfecho por falta de existencias. Creo que dadas tantas opiniones, acusando incluso de estafa, la policía debiera intervenir de oficio. Por mi parte tomaré las medidas oportunas.

Jeg bestilte et par solbriller 17/7 2018. Pengene blev trukket fra min konto, men Granoptics har aldrig sendt solbrillerne. Jeg har skrevet 3 mails og forsøgt via hjemmesidens chat 2 gange, uden nogen respons fra Granoptic.
18/9 2018 får jeg en autogenereret email, som siger der er problemer med leverancen. Jeg kan stadig ikke komme i kontakt med Granoptic.
7/12 2018 er der stadig ingen solbriller eller refusion af pengene.
Nu går jeg til myndighederne.

4 months still no refund after order not received and cancelled. Only two replies to emails. Been waiting. Full payment taken 6 months ago. Need to now try and get refund through credit card company! And will report them to the official authority.

Ho acquistato un paio di occhiali i primi di agosto, dopo qualche giorno mi mandano un email in cui spiegavano che il prodotto da me ordinato non era al momento disponibile al che chiedo il rimborso. Ad oggi, dopo più di 4 mesi non visto né gli occhiali e né (soprattutto) i miei soldi.

J'ai commandé une paire de lunettes à 150€ il y a environ 2 mois pour offrir à mon fils !!!! et à ce jour NADA !!!!! PAS DE LIVRAISON PAS DE REMBOURSEMENT !!!!!!!

LAMENTABLE !!!!!!!!!!!!!!!!!!!!! DU VOL PUR ET SIMPLE !!!!!!!!!!!!!!!!

SIN VERGUENZA !!!!!!!!!!!!!!!!!!!!!SOY PIRATAS !!!!!!!!!!!!!!!!!!!!!

Pareil que les autre, ces escrocs promettent un remboursement qui retarde encore et encore pour une livraison jamais effectuée.
Quelqu'un a t-il déjà pu se faire rembourser svp ? ...

Non vi fidate , sono bugiardi e truffatori ! Mesi fa ho effettuato un acquisto di un paio di occhiali da sole con consegna il giorno successivo, dopo 3 settimane chedo spiegazioni sul perché di questo ritardo , non sanno rispondermi scaricando ovviamente la responsabilità sul produttore . Richiedo allora un rimborso ; ecco , sono passati quasi 5 mesi e il rimborso non è avvenuto e non mi rispondono più ne’ in chat di assistenza ai clienti ne’ alle varie mail di richiesta di informazioni e spiegazioni che ho loro inviato . Questo è un comportamento scorretto ed illegale , sono stata quindi derubata e truffata da GranOptic

commande 584065
SON UN ATAJO DE LADRONES
UN NID DE VOLEURS
200 jours après une commande non livrée, toujours aucun remboursement.Il faut débarrasser le net de ces parasites.

As a previous customer I was aware of their long lead times. But my most recent order, placed on 21 Aug 18, has had only one update from the company to explain a supplier issue, received 18 Sep 18. Irrespective, they charge your account for the full amount. Their communication/'contact us' options are unresponsive, the information regarding orders not forthcoming, and their order status' uninformative. Only yesterday, once I presented them with my intent to seek a chargeback via my credit card company, a poor review online, and to report them to the UK European Consumer Centre (www. ukecc. net/contact-us/) did I receive a response that they were actioning a refund for my order. This is 3.5 months after my initial order.

I have no trust in this organisation, their sales technique is dishonest and their management of customer expectation is inadequate. I would urge other shoppers NOT TO SHOP WITH THIS RETAILER, until they can prove unequivocally that their supplier issue is resolved and they have made substantial improvements in their customer facing services.

I've used these guys before and although delivery has been slow the product as always been good. Obviously something very wrong now. Order placed 4 months ago and still no glasses. No reply to emails or messages requesting an update and no response to a request for cancellation/refund.
Avoid using.

Ce sont vraiment des escrocs! Lunettes jamais livrées quant au remboursement « promis », ils ne répondent même plus aux mails , 90€ de perdus pour moi, pas pour eux! SOCIÉTÉ À BLACKLISTER IMPÉRATIVEMENT....!!!!!

Glasses paid for in July. It's now December and no glasses and no refund despite numerous requests. At best they have zero customer service and at worst they are total frauds. Do not let them have your money

Ladri..Mi sono rivolto ad un associazione consumatori ma mi costa più di quanto mi hanno truffato. Non capisco come fanno a continuare a truffare indisturbati.
La truffa subita da me risale ad aprile 2018.
Rubati 85 euro

Os voy a contar mi experiencia y después que cada uno decida.

Hice un pedido en Junio y el producto llegó en Julio. Tras devolverlo dentro de los plazos empezó la odisea para conseguir la devolución del dinero. De primeras ni contestaban a los emails y no encontraba la manera de contactar con ellos. Tuve que pedir ayuda a Confianza Online, OCU, Consumo Madrid y mi propio banco. Incluso fui por la tienda de la Calle Goya a preguntar por mi dinero y allí todos se lavaban las manos. 4 meses después me han devuelto lo que me debían y ni si quiera me lo han notificado por email, lo he visto en mi banco.

No se como funcionará la tienda física pero el servicio online es lo peor que he visto.

¡NO RECOMIENDO COMPRAR AQUÍ!

Un saludo.

No glasses, no response to numerous emails.

Avoid this company like the plague, can’t believe they are still trading.

At least refund was provided by credit card company in rapid time after raising complaint.

The worst company ever! This company is a scam. I ordered a pair of sunglasses early July only never to receive them. Even when I cancelled my order within the legal cancellation period, nothing happened.
I never got my money back and I never received the sunglasses.
DO NOT TRUST THIS COMPANY!!!
It is of no surprise to me that there isn't even a phone number under their contact on the website.
It was my worst online shopping experience ever!

Zuerst wird nach 3 Wochen mitgeteilt, dass die Brille auf unbestimmte Zeit nicht lieferbar ist. Der Auftrag wurde von meiner Seite aus storniert. Mein Geld habe ich bis heute nicht erstattet bekommen. Auf Mails keine Reaktion! Das sind Betrüger! Reine Abzocke! Anzeige bei der Polizei aufgegeben!