GranOptic Anmeldelser 

NUNCA ME DEVOLVIERON EL DINERO DE MI DEVOLUCIÓN, TUVE QUE PONER UNA DENUNCIA EN LA POLICÍA NACIONAL Y RECLAMAR A MI BANCO, TRAS VARIOS MESES LOGRÉ RECUPERAR EL DINERO A TRAVÉS DE VISA.

Easy ordering, speedy order acknowledgement and notification of delivery. Delivered on specified date. Quality of both frame and lenses excellent, and as specified. Will continue to use this hassle free service without any hesitation.

Dont buy from these scammers. They take your money and you get nothing. They should all be arrested. Its internet fraud under diguise of legitimate business. 8 months and counting. Absolute disgrace. Please dont get caught. Buy from ebay at least you will get what you pay for

1 star is far too many in my opinion. I ordered 2 pairs of glasses in August 2018 which have never shown up. One month after making the purchase I received an email stating that they are having trouble with their suppliers and would I like to choose another option that would be shipped out to me within 24 hours. I declined this offer and requested a refund instead. I received an email back on 15/11/2018 saying
“ we take note of your decision, the accounting department will proceed to refund the amount of the purchase in the shortest possible time. The staff in charge of the refund will send you an email as soon as the transaction has been processed.”
I found this email very vague and generic. After 3 weeks or so I had still heard nothing so I emailed again, this time with no response at all. A week later I did the same and still, no response. This company has effectively stolen nearly €160 from me and won’t even respond to my correspondence. Shocking that they are still operating!! DO NOT PURCHASE ANYTHING FROM THEM.

I placed my order on the 31st July 2018! 2 months ago I managed to request a refund via email while talking to Martina from customer service. The refund has been “In Process” ever since with no response to my subsequent emails. No phone number available on the website. Managed to get a Spanish number through google maps but am pretty sure is for the high street store itself.

N’achetez pas ce site j’ai commandé une paire de lunettes depuis le mois de avril dernier
Nous sommes en janvier je n’ai toujours aucune nouvelle concernant un remboursement

Ordinato degli occhiali a giugno e dopo aver risposto che non sapevano la data della consegna perché " sono in produzione" è da 7 mesi che non mi rimborsano!!! Assurdo come gli permettano ancora di tenere aperto il sito con la quantità di denunce che avranno!!!

Mi associo alla marea di recensioni negative che ho letto, scrivendo la mia esperienza:
Occhiali da sole ordinati a luglio e mai consegnati. Tempi di consegna indefiniti, continue scuse accampate dal servizio clienti e mai una risposta convincente.
Verso settembre, dopo 2 mesi di attesa, ho chiesto l’annullamento dell’ordine e la restituzione della somma pagata. Ad oggi, gennaio 2019, non solo non ho visto né occhiali ne rimborso ma neanche rispondono più alle mail di sollecito.
Consiglio vivamente di stare alla larga da questo sito!

It’s now been 9 months.

Order not in stock. Asked for refund.

Guess what, still no refund.

Sound familiar doesn’t it?

100% scam. How this website still operates I’ll never know.

We ordered and paid a pair of sunglasses which never arrived. We then asked for a refund, but we have received nothing.
I will spend exra money to pay me a ticket to Madrid and I will go to visit them, and i will gently explain them how to be honest when handling other's people money.
Olga's Husband.

Lunettes commandées en Juillet, finalement indisponibles mais jamais remboursées malgré les nombreux mails. J'ai dénoncé ce site à la police il y a déjà plusieurs mois, je suis étonné qu'ils puissent toujours sévir en toute liberté.

NEVER EVER ORDER FROM HERE!

I bought a Duke hoodie from this company as a Christmas gift for a friend. The hoodie was too small and the person could not wear it. I tried to get my money back and they asked me over and over to prove that the hoodie is too small for the person. Excuse me? If I'm telling you the hoodie is too small then that's what I mean so give me a refund! This company refused to give me a refund. I've never seen a company debate with a customer about a refund or asked to "prove" whether something fits or not . Also, they only respond by email. Take your hard-earned money somewhere else. I never even write reviews but I definitely had to do it this time!

K.Thompson

Beställ inget på den här sidan!!! Bluffsida!!!

Scorretti e disonesti! Da denuncia! Ho pagato un occhiale alla fine del mese di agosto 2018. L'occhiale non mi è stato mai spedito. Dopo un mese dall'acquisto non sapevano ancora darmi alcuna indicazione sulla sua disponibilità. A quel punto ho disdetto l'ordine.
Ad oggi (GENNAIO 2019) non mi hanno ancora restituito i soldi (240 EURO), che dal mese di agosto si sono trattenuti. Ho scritto e provato a chiamare più volte. Nessuna risposta!
Non rimane che avviare un'azione legale, con spreco di ulteriori soldi e tempo. Ma a questo punto è una questione di principio. Sconsiglio vivamente qualsiasi acquisto!

Ce site est une escroquerie ! Ne rien commander!
J'ai commandé une paire de lunette RayBan en juillet, il n'ont pas livré la commande et depuis septembre ils me promettent un remboursement.
Je leur envoie un mail par semaine, la réponse est toujours la même....le remboursement est en cours !
Nous sommes en janvier (6 mois plus tard...) Toujours aucun remboursement!
Vu le nombre d’expériences similaire à la mienne , je pense que ce site est une escroquerie ! Fuyez!

I ordered a pair of glasses on 29th August (order number 613467) and never received anything.

I only got an email mid september where they told me they had issues with their suppliers and since no answers to my email.

If someone from Granoptic reads this, please let me know if there is an update or how I can proceed for a refund

Hice un pedido en junio por unas gafas Oakley por importe de 101,45€. Al cabo de un par de días me dicen que no tiene existencia y me dicen que si esperaba o me devolvían el importe. Les dije que me devolvieran el importe. Estamos a 2 de enero de 2019 y aun no me han hecho la devolución. No contestan a los email ni cogen el teléfono. Directamente los voy a denunciar

Please dont order from here placed a order last may for a birthday present werent in stick sent email after email and had no response and no refund .... I'm a single parent it disgusting I'm out of pocket 165 ... was for my sons 21st .... please never buy from these wish I'd known about trust pilot before I ordered

E'inutile scrivere a questo punto....da Agosto aspetto un rimborso quindi e' inutile sperare che arrivera' !!! che vergogna!!! 140 euro buttati nel cesso!!

paire de lunettes de soleil commandées.. somme débitée sur compte bancaire et toujours rien après 5 semaines. Contactée par mail la société gran optic m'informe de la rupture de stock et m'annonce une livraison avec deux semaines de plus à attendre . Ces deux semaines écoulées reprise de contact de ma part avec Granoptic qui me propose le remboursement.. depuis un mois aucun remboursement malgré de nombreux messages de relance de ma part et jamais de réponse de Granoptic... Vu ce constat et le comportement de Granoptic je classe cette société dans la catégorie "escroc".