Google Anmeldelser 

I tried to end the Google fi plan and they don’t answer to the email

Having absolutely no storefronts and essentially no customer service makes resolving issues pretty much impossible unless you really know what you're doing or you enjoy traipsing through hundreds of forums trying to locate the one solution to the problem you keep having. I had the gumption to change my number and it was apparently just never correctly set up by Google Fi's system. When I started missing extremely important phone calls and emails with requests full of people trying to contact me saying they were unable to, I immediately switched carriers after a full 24 hours of trying basically everything under the sun just to get my phone number working. I switched over to Verizon in less than 20 minutes and have had no issues.

I switched to Google Fi because of a promotion offering 50% off for a year when bringing my own Pixel phone. However, my first bill showed the full charge with no discount applied.
Customer support told me that I failed to activate the promotion during setup, but there was no clear option or instruction indicating that an extra activation step was required. Now they are placing the blame on me.
I was planning to move my entire family to Google Fi, but after this experience, I won’t be doing that. The promotion was not clearly communicated, the support experience was disappointing, and I no longer trust Google Fi’s promotional offers. I never expected such poor customer service from Google.

I had Google Fi wireless for about a couple of months. The cs and phone service were awesome until I got charged for extra data I didn't use or pay for. They said I used18 gigs of data when I only paid for 10 of extra data. Scam

I paid for two lines of talk, text, and data for use in China. After arriving, nothing worked on my phone. My daughter's phone could only use data. I tried to get customer support, but the emails offering help came after a week. By then I had to pay for a different service. After returning Google Fi would not refund saying it was a valid charge even though I was never able to use the line in China. The customer service person said I had used the line because companies in the US had tried to text and call me. Google Fi didn't care that they were charging me after failing to provide the service that was promised on their website.

Terrible cancelled service may 2026 paid final bill and they will not remove my credit card form their system

The service is okay, maybe a little spotty, I have had good experience while traveling. However, if there is ever an issue getting help is a nightmare. This is the second time I have tried to get support and I am waiting for more then 1 week before someone will give me an update. My case has been "pending" for 1 full week, with no updates. Crickets. Super frustrating!

Google Fi completely scams you into getting $400 watches.

They'll offer it to you for free.

Then as soon they can...they say the promo isn't valid...and charge you for the full amount of the watch.

I never asked or inquired about this watch at all. They just randomly offered it to me for free.

Next thing I know, they say I owe them for full price of it.

Scam.

Google Fi has horrible customer service
I just spent over an hour with "customer service" and a level 1 agent kept repeating the same questions and answers over and over. Was it AI? Not sure, but from the grammar it seems to have been a level 1 support center. When asked if I could be passed to L2 was told no can do. If you need any, and I mean any, support you'd better pick another carrier

They are absolutely rubbish. I sent my phone for a repair under an extended warranty. I then got a repair bill for £125 as they said there was damage to the camera screen and back cover. I have had this in a case since new and there was no damage to the phone. I sent hours on the chat and they said they will escalate this to a dispute and I will here in 24 to 48 hours from them. I heard nothing contacted them again and again said someone would contact me. A bit later there was a knock on my door and My phone had been returned to me unexpectedly. Still no contact from Google. Don't bother with a Google phone as if you want it fixed they do everything to charge you. Oh and by the way I inspected my phone on return and there was no damage to the camera or back cover. Please feel free to contact me Google but feel you won't. I have given this review one star as I can't give them a zero star. Looks like I will be going to Samsung for my new phone.

The absolute worst customer service. Why does Google Fi even have a customer service division if they literally can't do anything or speak clearly. I just needed options on a crazy charge, and the customer service was like, yes I see that charge, there is nothing I can do, and there is no one you can talk to.

I had read a lot of bad things about Fi, but honestly you don’t really care until it happens to you — human nature, I guess. The company and customer service are horrible. I signed up mainly for a promotion and made sure to activate the devices within the 30-day window like the policy said. Then out of nowhere they claimed I didn’t activate them in time, so I lost the promo and ended up paying for an extra month for no reason. Really frustrating experience. The only thing I am with them is promotion otherwise I would choose another company.

Today,
I gave up on Google Fi after working unsuccessfully for six months, to get a Google Fi E-SIM loaded on my phone with the promise that I would have access to a US phone number with texting when I am abroad.

In those six months, I have come to fully appreciate their dedicated customer servicer representatives, who would work tirelessly to help me solve one problem, only for another to appear. Anyone, or even several, of the problems I have encountered are understandable. It is unfortunate that despite so many experiences with quality customer service people over six months, we could never achieve the goal of receiving both telephone calls and texts and calls on a US number while abroad. .

I have paid $510 over six months, plus the price of a new I-phone for a service:
- that forced me to change my previous US phone number because they lost the number I tried to transfer in.
- whose hard SIM card destabilized my I-phone in such serious ways that after 100 hours with apple customer support, and after needlessly replacing an iPhone that was inexplicably and totally berserk, I was finally able to isolate to the fact that a google-fi hard SIM card must be in what is called "primary position" on my I-phone.
- that was consistently charging me international call rates for calls that are supposed to be free on their Google-fi Premium plan.
- that despite countless hours of google-fi technical support was NEVER able to deliver me texts on my US number when I was abroad.

In principle, Google Fi may work reasonably well for US residents travelling abroad who desire to use Google Fi as their primary mobile service with US phone number and internet provider for occasional international trips.

Based on my experience, I cannot recommend it for people who wish to use it to supplement US service and coverage alongside a primary non US SIM card while living or working in another country.

Fix your ducking issue where you won't connect to 5G. I don't want to restart my phone to get this working. You're not even trying to connect a 5G

Is it possible to give -5, I would. The service coverage is 8 of 10. The single line price is too high. But the customer non service is beyond anything I've ever felt with. 2 issues over 3 years, canned responses, failed promises and they basically brush you off. In 3 days my new carrier takes over.

If I could give it a negative, I would. I initially signed up for the free trial. The service was poor so I cancelled in 24 hours of sign up. I was charged over $70 and when I called customer service they told me I would have to wait up to 90 days to get the money which went from $70 to $62 because it was prorated..I would never recommend Google fi, and I would never use their service again.

Absurd! service is very spotty, costs More than my current carrier, and absolutely cannot get any account credit for 90 days after cancelling service?! Even after contacting priority customer support! wouldn't recommend this service to worst enemy at this rate !! customer service is absolutely useless.

Google was running a promotion for a free google watch with 24 credits over 24 months. I got it for my daughter, per the website... discount of $399.99... okay... then I start getting billed... they claim the promotion expired the day before... then why let me buy the watch with the promotion? I believe they are committing fraud by billing me an unagreed upon amount and consequently, credit card fraud by billing said unagreed upon amount to my credit card.

Do not use their cell service. Do not purchase their phones. You will regret it.

Do not use this company. I attempted to sign up for this company while in Mexico. I was assured I could do so by customer support. The process could not be completed. BUT I HAVE BEEN CHARGED FOR TWO MONTHS OF SERVICE NOW. Despite having been in contact with customer support management constantly. Never received any service, still being billed. It is billing fraud. Don't be ripped off by this company.