Google Anmeldelser 

Google FI is literally the most frustrating experience I have ever dealt with. Their customer service reps are incompetent provide misinformation (repeatedly), and cannot problem solve to save their life. It is completely unprofessional. They should be out of business. Worst mistake I ever made was using this HORRIBLE, INCOMPETENT and UNETHICAL company. Stay away at all costs!!!

Switching between Standard and Unlimited and back will lead to extra YouTube Premium charges. You will spend hours dealing with customer service for them not to understand the issue and no refund. Stay away. Use Mint.

I would give it negative 1 star if I could. The customer service is terrible — agents speak poor English, and the background noise is always loud, like they're working from a kitchen. It doesn't feel like a professional or Google-affiliated service at all. I missed multiple calls because the system kept dropping me. I want my money back and will never use this scam service again.

Horrible experience!!! I signed up for the $35 plan and keep getting billed $80/mo this is a HUGE RIP OFF SCAN

Phone is covered by device protection but Google won't fix the screen. They keep referring me to a third party who refers me back to them. They won't allow me to speak to management or escalate my case. They've stolen $8/month from me and refuse to allow me to use benefits im paying for.

I broke my phone while on a Google Fi plan but also have two step verification. If this happens, it is a huge headache and you will probably lose your number because in order to access your phone number, you need to log into your account and in order to log into your account, you need the phone number. The process has been a nightmare and no one at Google Fi can or will help and there is no way to contact Google to help you with your account. Furthermore, when taking my phone abroad (where it broke), I spent most of the time unable to get service which is why I switched to Google Fi in the first place.

I’m an international student and Google Fi charged me $91 for absolutely nothing. I canceled the service a month ago, and still got charged out of nowhere. When I contacted support, they told me I’ll have to wait up to 90 days to get my money back — that’s insane!

On top of that, the internet itself was terrible. Constant disconnects, super slow speeds, and almost no usable data even when I was on unlimited. It’s honestly a joke to pay $100 a month for something this slow and unreliable.

This is one of the worst mobile internet services I’ve ever used. Avoid Google Fi at all costs. Support is unhelpful, billing is broken, and they charge you even after cancellation. I don’t recommend this to anyone — especially not if you’re on a tight budget like me.

One star is too much!!!! Over charged for service. Tried to call customer service -- no speak English!!! Hung up on multiple times! When asked to speak to a manager was told that they are only available through email. Husband was a loyal customer for 10 years. Not anymore!! Tired of not getting the service you pay for and the bill just keeps going up. Will NEVER recommend Google joke to anyone!!!!

One star is too much. The customer service is horrible. My problem was that calling out, I often got a message "call ended". The customer service couldn't figure it out, and twice, they simple hung up on me! The line went dead and they had my number to call back but they didn't. I read this in other reviews. If they can't figure something out, they just hang up. I changed to Mint and it was a better deal for data too.

Went through the google fi website to start a 7 day free trial.
Followed all the instructions, on the website and in the app with it indicating I was sigining up for the 7 day free trial.

I canceled with in 6 days and recived a you have cancled your service e-mail.

They are now charging me the full months statment plus a second month statment.

They keep telling me I didn't sign up for a free trial when I did.

Utter scam keep well away.

Use Visible instead they don't lie and are actually free, won't even take your card details for the trial.

Signed up for the 1 week trial. Cancelled on day five because it turned out I wouldn't need it. A month later I started seeing billing on my credit card. canceled again. they billed me for 2 more months. I never used the service. Customer service is an insulting joke. called and talked to a representative and they said they had to discuss with manager and she would get back to me with answers to my questions. Never heard from them again. Avoid this scummy rip off at all costs.

I purchased two new phones under promotion. The promotion required porting the phone numbers over from a previous carrier, which we were planning to do anyway.
Upon attempting to port the numbers over, one of the phones froze up completely and had to be factory reset. The other just said "waiting to activate". We waited 24 hours without any activity from the porting process.
I called customer support and they suggested we cancel that port process, restart the phones, and try again. So we did that. They suggested it may take up to 24 hours, maybe longer, for those numbers to move over. So now we are on day three of trying to activate these phone and, 48 hours later, STILL NOTHING.
Contacted support again, and after talking for almost an hour, they found out that the area code for my state was 'locked out' of their system, I guess because my state had literally ran out of #'s in that area code, and they opened up a new area code. Ok, that doesn't explain why the #'s that I currently have didn't port over, but I asked the support agent what we should do and they said "We can issue them new Google Fi numbers as the port process for this other area code is not working in our system". My kids are young and changing a number wasn't that big of a deal, so I said "hey, if that can get us WORKING phones faster, then let's do it". At NO POINT did they mention that if I do not port a number over to Google that they will not honor the promotion. At NO POINT did the call agent even check this or mention it.

So they issued the new numbers, and all is fine for about two weeks until I get notification that the promotion is still pending. I check the details and it says that the numbers have to be ported over, not just 'new' numbers issued from Google.

So I contact support, again, for like the fifth time, and I fully explained the situation with the porting issue, and how WE TRIED TO DO IT, it DIDN'T WORK, and Google Support said we should just go with new numbers.
They didn't care. Not ONE bit. I got flippant , passive-aggressive messages like "I'm sorry you feel that way", or "I'm sorry that you didn't fulfill the requirements of the promotion and are therefore denied". I asked for a review of the situation as the porting problems were on THEIR end, not mine. There was nothing I could have done to fix that issue! NOTHING!
They adamantly refused. No supervisor, no review. Just said that I did not live up to my end of the deal.

That was the last straw. I contacted T-Mobile, got their best plan (which has more perks and was barely more expensive than Google), got three new phones on the way, and they were WONDERFUL to deal with. AND THEY WERE U.S. BASED. No more difficult to understand agents in India or elsewhere.

I barely had time in my 15 day return period to begin the RMA process to get a full refund on these phones. And I got better phones through T-Mobile and they were FREE!!! (under promotion, of course, like always).

Google Fi is an absolute NIGHTMARE to deal with, and I had been a customer for over 15 years. I bet I bought twenty phones through them over the years. NO MORE.

STAY FAR AWAY - they will SCREW YOU OVER AND NOT CARE ONE BIT!

We signed up for google fi plan, a while back. I cannot remember the exact date. On Wed, Mar 12 we purchased another phone from google, because my husband's previous samsung power button had broken and we didnt have device protection. That's my fault, i accept that responsibility. Two months later, they state that we don't meet the demands of the rebate offer. They say they are going to automatically withdraw $500 from my checking account, due to they only accept auto-pay. This should be illegal. They didn't give us enough time to track the rebate. One rep told me, that we were on track with our rebate, another said no they WILL in fact, charge us!!! Also, my plan is set to be around $117 per month, for four lines, this month and previous months it's go over $200 to $300 per month, for four lines, which is ridiculous. I am sending both phones back. My sons phone is broken, I am unable to send that back as he accidentally dropped it. Y'alls phones are terrible. You all are price gauging. I am not paying the $827.

All in all, I'd give google FI A ZERO STAR RATING, but google decides that you HAVE To give it at least a one star. There should be a zero star rating. I filed a complaint with the BBB, they did nothing but say OH CONTACT SUPPORT!!! hello, I've done this alot of times, and constantly get the SAME RESULTS!!! Back to straight talk it is, at least I get 5g with them!!!

Google Fi has the worse customer service and over all is just otherwise "okay". By worse customer service I mean they basically have none. This was not always the case. when I started with them 6 years ago I had great experience but they have since gone to shit. I dont know if it is just deciding to simply use AI instead of humans and make it impossible to speak to anyone with any actual authority and then cover costs by not paying any of these people and being ok with loosing customers because of those cost saving measures but its a shitty way to go about it. make people feel somewhat heard and valuable and they will stick with you. Right now for me, coming out of this experience google fi is black listed, i will never go back to this service on principle because of how shitty these past few months have been of dealing with you.

Worst customer service experience ever, I paid for almost a year $60+ for unlimited data and was never able to get the service, support was useless and had no clue, really really the worst EVER, don’t waste your time and money.

If i could rate 1 star i could. What's the point of insurance if i cannot make a claim without a full value of tge phine hold " return my old phone" i used to be able to bypass this by returning my old phone. The service coverage is great but use an outside insurance as theirs is useless!

04/06/2025

Google Fi Customer Relations
1600 Amphitheatre Parkway
Mountain View, CA 94043

Dear Google Fi Claims Department,
Re: Formal Complaint and Demand for Compensation for Business Losses due to Incorrect Phone Number Assignment
On 04/04/2025 your representative attempted to activate my brother's new phone and add it to my existing group plan.

Empire Equipment & Repair (registered business name in Pennsylvania, owned by Robert Cline, DBA).
* Business Address: 273 Prospect Road, Mount Joy, PA 17552
* Original Business Phone Number: 717-405-6295 (removed by Google Fi)
* Incorrectly Assigned New Number: +1 717-332-7715 (now assigned to my device)
The representative's errors caused:
**IMMEDIATE DAMAGES ($4,500)**
* $1,000: Missed sales revenue for 2 days due to disconnected phone number
* $1,500: Marketing expenses for useless ads with incorrect phone number
* $2,000: Opportunity costs and initial business impacts
Google Fi admitted fault via email stating:
"We sincerely apologize... We take full responsibility... We are currently working on it and would surely reach out to you within 24 hours.
**PERMANENT BUSINESS DAMAGES**
1. **5 years of advertising efforts rendered worthless** across major platforms
2. **Permanent online presence of incorrect phone number**, causing ongoing customer confusion
3. **Estimated 1-2 years to partially recover search engine visibility**
4. **Immeasurable harm to our professional image**
**TOTAL BUSINESS DAMAGES: $75,000**
**TOTAL COMPENSATION DEMANDED: $79,500 ($4,500 immediate + $75,000 permanent)**
My brother's phone remains active on my account WITHOUT a phone number assigned, causing additional financial losses.
**NOTICE OF FURTHER ACTIONS**
We are also filing formal complaints with:
1. Federal Communications Commission (FCC)
2. Better Business Bureau (BBB)
3. Pennsylvania Attorney General Office
Sincerely,
Robert Cline
Empire Equipment & Repair
DBA (Registered Business Owner)
273 Prospect Road, Mount Joy, PA 17552

Free trial is a scam. If you do the one week trial it disqualifes you from any new user deals.
The customer service is the worst I've dealt with in my life. First guy says yes you can still get the seal, next says I can't, I tell him previous guy said I could...please hold...oh yes you can. So he answered without actually knowing the correct answer.
Doesn't matter because even what they consider "top tier" escalation can't figure out how to make it work and suggests I forgo the $500 credit and pick another deal.
Google should be embarrassed to have their name attached to this service and the fact they they are a tech giant that cannot fix a system glitch. Unbelievable.

Two-Factor Authentication (2FA) Catch-22

Google requires 2FA to log in and erase the stolen phone, but the 2FA code is sent to the stolen phone, making it impossible to access the account.

It is unbelievable that Google Fi has no solution for this. A tech giant like Google should understand that customers cannot retrieve a 2FA code from a device that has been stolen. Is Google really going this downhill in 2025?

Lack of Alternative Authentication Methods

Google does not provide a clear way to bypass 2FA when a phone is stolen, leaving users locked out of their accounts.

Inability to Remotely Erase Data Without 2FA

Despite Google and Samsung offering remote wipe options, they require verification via the stolen device, making the feature useless in this case.

Agent’s Lack of Clear Instructions and Solutions

The agent repeatedly provided generic steps that had already been attempted and did not address the specific issue.

When asked direct questions (e.g., "What is a reset phone?"), the agent either ignored them or provided vague, irrelevant responses.

Contradictory Information About Buying a Replacement Phone

Initially, the agent said it was not possible to buy a replacement phone.

Later, they confirmed that a new phone could be purchased and activated.

Failure to Provide Immediate Escalation to a Supervisor

Despite repeated requests for a supervisor, the agent stalled and only offered an email follow-up in 24-48 hours.

Given the urgency of a stolen phone, this delay is unacceptable.

Lack of Empathy and Repetitive Apologies Instead of Solutions

The agent frequently apologized but did not provide new information or proactive steps.

The conversation often felt like a chatbot interaction rather than human assistance.

Recommending Calling a Support Number Without a Phone

The agent suggested calling Google Fi support, despite knowing the user did not have a phone to make the call.

Unclear or Incorrect Technical Explanations

The agent mentioned needing a "pSIM" without explaining where to get one.

The distinction between a physical SIM (pSIM) and eSIM was not properly explained.

No Clear Guidance on Restoring Service to a New Phone

The user had to repeatedly ask if their phone number would be restored to a new device.

The agent provided unclear answers and only confirmed it after being asked multiple times.

Summary of Issues with Google Fi's Support and Plan:

Google Fi’s handling of stolen phones is *shockingly inadequate*, primarily because it fails to account for the most basic reality: customers cannot access two-factor authentication (2FA) on a stolen device.

It is unbelievable that Google, one of the largest tech companies in the world, does not have a working solution for this scenario. Is Google really going this downhill in 2025?

Beyond that, the customer support experience was a frustrating loop of useless steps, contradictory information, and an agent who communicated like AI, ignored key questions, and failed to escalate the issue in a timely manner. The inability to erase a stolen phone, verify account access, or smoothly transition to a new device exposes serious flaws in Google Fi’s security and customer service policies. Given how common phone theft is, this lack of a streamlined process is completely unacceptable.

Google Fi has THE WORST CUSTOMER SERVICE! They all just repeat themselves over and over, non are American based so can barely understand english. They have made me remail my phone over 7 times to have it refurbished 3 times now and even lost it in their facility. I will never use them again once my phone is paid off.