Google Anmeldelser 

I bought a flagship phone from the Google store, based on the discount + monthly credits being offered in their all-too frequent marketing spam. However, their system misrecognized me as an existing customer (which I was not) and refused to the honor their promotion.

Despite multiple emails and several hours over various phone calls - I was directed in circles, from one customer service rep to another. It seems that the customer service is all off-shore, with almost comical inability to understand the problem (perhaps due to English competency). All agreed that they "understood my frustration" and would "personally watch my case", but no actual action ensued other than "escalating to the promotions department". The promotions department had no way to reach them except by email, which either got no response or went in a circle (not understanding the problem, or requesting the same information all over again).

This ends up leading to a situation where American customers are subject to a giant, faceless company which offers promotions it is unwilling to honor (or systematically designs a system where the poor customer service effectively evades correction of errors on its part). Or maybe they are brilliant to have you match wits with their pleasantly incompetent chatbots or ESL-customer service reps until you either stroke out, or throw your hands up in exasperation and move on...

Ultimately, this results in a "bait-and-switch" scenario for consumers.

International data is awful. I'm in Ghana and no internet most of the time. Phone calls are awful iffy. I'm not talking about out in the country. I'm in Accra the Capitol city.
can't wait to get home to cancel. I don't know the legal terms for fraud but they advertise a service that doesn't work most of the time.

Terrible. They do not provide all the information about their plans and it's benefits. It is not even in small letters. There customer service is an absolute waste of time.
The only good this is there essential plan.. the most basic one when you are traveling overseas.
Otherwise skip it, forget it, don't look at it.

the support staff bait me to sign up claiming I can get discount and only get notice the discount doesn't qualify AFTER I sign up and now get told I have up to two bills despite I canceled the 2nd day.

Horrific. The most traumatic customer service experience I've ever had. 4 hours, 7 reps, chat and 2 phone calls just to get a service I already paid for. RUN FOR THE HILLS.

They used to be amazing. Now I wouldn't wish this on my worst enemy.

Horrible experience order on Google watch and they do not honor the promo code talk to a whole bunch of customer service people that can barely speak English clearly not from America no one knows what you're doing there hours on the phone trying to resolve this issue and it's still not resolved stay away horrible foreign customer service

Customer service is horrible and cannot chat or talk in any understandable form of English. If you ever need a couple more days to pay your bill they are absolutely no help. They also will trick you into letting your service get cut off under the gize that they will give you and extension after it is shut off only to tell you that they won't extend the pay date.

I've been a loyal customer to Google find since the beginning and been trying to get people to join Google fi. recently one of the representatives told me if I switch my plan my bill will be cheaper, well it doubled and no one has gotten back to me to resolve this issue. When I call to speak to a supervisor and a representative they basically told me I have to pay the bill I wasn't going to get any help nobody's going to fix it, I have to pay the bill. what I explained to her that I am not rich that is very expensive and I have children to take care of, all she can say was" you have to pay the bill", you have to pay the bill. the representatives are horrible they have no sincerity for their customers and sound more like the mafia demanding money.I wanted to speak to someone whose first language was English so they could better understand instead of speaking of someone telling me you have to pay the bill you have to pay the bill that's all that was said so I switched the plan back over to what it was originally was and now the bill is higher than it was last month and my data is turned off but they're charging me $10 a gigabyte the data on my phone and my children phone is turned off since we found out we were being charge that much after I got the money to pay the $260 bill now they're telling me my bill is $210 and I just recently paid the bill off last week and now they're getting over. The situation is being handled as if the company has been taken over by thugs people that don't care about their customers. This is the absolute first time in 50 years have I worked with a company and spoke to people that had no sincerity to their customers.

The worst experience ever, anywhere!

It was extremely difficult to understand their customer service overseas. We had to call back 4 times to get different reps whom we could understand!

Their system is also extremely antiquated. Where we were able to finance one phone, it wouldn't allow us to finance the 2nd phone!

Spent hours on the phone and left with a big headache try to communicate eith their reps!

Stay with your own carrier, even if it costs you more!

Google fi is so terrible. They messed up my pixel care claim way back in May. And it's now September and they can't do anything about it. I need a new device. And I'm payingy.hard earned money on pixel care plus for what. At this point I deserve a new device. They keep throwing me in loops. Hanging up the phone. M
Just terrible. I been dealing with this since Mayyyy! They do not care for their customers! I feel like I'm helpless, they say they can't resolve a issue on their end. Make it make sense.

I tried to order two phones for over 4 weeks. The first time they had a deal going on where it would be 50 for two new lines with Google fi well that order got canceled.ibre did my order again it got canceled two more times I spoke to customer service multiple times. I was told that I would still receive the special I originally was to receive. Well this last time my delivery date kept getting pushed back they said stock had come in and it wouldn't be pushed back anymore. Thursday I called attempting to add another phone to my order to find out my order had been cancelled again because the special wasn't being offered again for the price I was supposed to receive still because it was there fault my order kept getting cancelled I highly advise NOT using Google fi phone service worst experience ever they are nothing but a damn joke 🤣

HORRIFIC. Don't waste your time or money. I set it up a week ago had a few visual voicemails come in that I was trying to retrieve important info from and when I call vm it says I don't have any. The support person has to put me on hold a zillion times to find out what the hell to do from someone else. I asked twice to talk to the person who knows something and they will not allow it. Will need to figure out where to move my plan AGAIN.

Google play kauppa.

I placed an order on 8/12. I paid an additional $17.99 for the expedited shipping they offered to have my order delivered between 8/13-8/14. I received an email confirming my order and also stating that I would not be charged until my order shipped. We'll, I was charged, my order never shipped! When I called in I was told that whats online is not accurate and to always add 5 additional days onto whatever it says. Like huh? My order was delivered, in fact they canceled it. And because they were tired of me inquiring about what the heck they are doing??? They blocked me from placing any further orders. For sure, not the experience I was expecting. I seriously thought it was going to be a smooth and seamless transaction. It was a complete an utter cluster.

Google Fi Customer Service Experience

My experience with Google Fi customer service has been extremely disappointing.
When I first contacted Google Fi about my bill, I was told that I should simply pay the first bill and that the next bill would include the 50% promotional discount. I trusted what the representative told me and paid the bill.
A month later, I checked my account and the discount was nowhere to be found. I contacted customer service again, and this time I was told, “Actually, sir, the promotion ended right before you started your service.”
That didn't make sense to me because I could still see the promotion advertised online, showing 50% off for the first 12 months with a Google Pixel phone.
I called again and was told that they would investigate the situation and call me back within 15 minutes. Nobody ever called me back.
The next day, I contacted them again. This time I received yet another explanation: because I had previously used the Google Fi free trial, I supposedly didn't qualify for the promotion because it was only for “new customers.”
If that's the policy, I don't understand why it isn't clearly explained when someone signs up for the free trial. It doesn't make much sense to advertise a promotion for new customers while allowing people to try the service for free and then telling them afterward that the trial disqualifies them from the promotion.
What makes the situation even more frustrating is that every time I contacted customer service, I received a different explanation. I also had a very difficult time understanding some of the representatives because of communication/language issues.
I don't mind being told that I don't qualify for a promotion if that is genuinely the policy. What I do expect is clear, consistent information and honest customer service.
Unfortunately, after this experience, I have serious concerns about continuing with Google Fi. The problem isn't just the missing discount—it's the inconsistent answers, the promised callback that never happened, and the lack of clear communication.

What went wrong is the question, and the answer is everything. I was trying to sign up as a new customer (!), and they botched my new device order. Okay, fine, can happen. I try to re-do it, and it won't. First online contact with service (don't bother to call, it's 2+ hours!) and they said it'll take 24 hour to complete the cancellation. Next day, no luck, and the agent apologizes, says 48-72 hours is the correct timeframe, more apologies. 72 hours later (for a total of 4 day), still not an option, so they say go ahead with the order for ONE device, and then they can manually add the other lines and devices if I can't upgrade online while still promising (as the others did) they'll honor all the discounts. A week later, new device arrives, and I still can't add the other devices, and instead of honoring their oft-repeated promises, they say that I'll have to pre-set up all the OTHER lines of service (5!!!) and verify them before they'll look into it.

Needless to say, this is how bad it was in trying to give them new service, I said I had no trust anymore and was cancelling the whole service. Sent them back (using their preferred carrier and prepaid shipping label) the single, unopened device, got confirmation of both shipping and arrival.

TODAY, got a nasty email saying "You haven't activated your service, we're now going to charge you the full price of the phone" and for some reason, they are charging 400% of the list price for the device. Predatory behavior and I just opened a complaint with the FTC.

My phone got damaged, so I chose to upgrade over repair. I ordered a new phone online on July 28th, only to be told it's backordered. I kept getting emails saying it would come in so many days, then another email and another indefinitely pushing it out. Customer service was no help. I don't think they speak or read English. Basically said too bad and admitted that those emails are not truthful. I could cancel the order and online will show what's in stock, but that's what I did in the first place. I agree with the thing about the owner of the account issue. I'm the manager of the account but need my fiance to speak to customer service. He doesn't know how to do a lot of online stuff. It's frustrating.

Slow,slow,slow garbage from Google Fi.

I was with us cellular for years and never had a single issue with them period. Was forced onto t mobile because of us cellular merged with t mobile on a free 1st month free service as a prepaid customer.. Whatever they got from us cellular I don't know ,but they clearly destroyed it. T mobile was absolute garbage and worthless to my needs.

Google Fi offered a 7 day free trial and I switched over to them. It seemed acceptable after 3 days so I went ahead and purchased the unlimited everything 5 g premium prepaid plan for $70 a month after fees and taxes. I got a 100 GB of high speed data along with 6 months of YouTube premium free.

What a mistake that was. I switched to Google Fi because t mobile was worthless to me. I had no clue at the time that Google Fi piggy banks off of t mobile towers. It didn't take long to realize this and find this out after I had already committed. Yea my bad. Google Fi was as bad maybe even worse than t mobile. I could have nearly full bars connection on 5 g and it was like I had no service at all. Slow,slow,slow. 6 min. To load,log in and out of a site I regularly visit. I did internet speed tests that proved it deplorable. Their own AI after attempting to rectify the issues failed , saying it was absolutely unacceptable and should request a refund.

After an hour on the phone with support in a last ditch effort to find some compromise in acceptable service and what I had paid for, said my connection looked normal and was working like it was supposed to.I countered that with the results of a speed test I performed while on hold as she was checking. 1.92 Mbps download speed & 0.23 Mbps upload speed. I went on to give all the examples of poor service asking how could she claim it was working like it was supposed in a very nice pilot way going on about the issues I was experiencing and got hung up on before I was through..

I wish I had researched Google Fi deeper and visited here before committing. I think I got till the 17th of this month to switch carriers "again" ar any more issues.

Google fits right in with t mobile in my opinion because their both shady as hell and garbage worthless.

Terrible customer services probably one of the worst I have ever dealt with. Tried to get a promotion told 4 people the same thing. I couldn't sign up because of a sim card. Refused to listen and very rude

The service was spotty when traveling and at times in our city. They charge too much. Don't think their phone deals are worth it. They're not good phones and they find any way they can to get the full price with the fine text. Don't get screwed. Get Xfinity or another carrier.