Goodstack Anmeldelser 

Goodstack is such an incredible resource for nonprofits, and I am thrilled to be able to utilize that resource for the NPO I'm a part of. It wasn't particularly easy to get approved by them, but it probably shouldn't be. Be sure and read instructions carefully and reach out to them directly if you are confused as to what to submit for approval. Also, it can be a little bit difficult to locate the Goodstack contact information, so I'd probably give a 4.5 if I could, but I could find it when using an internet search engine (rather than searching the Goodstack website itself).

Once the issue was understood the support team, expedited our request along... awesome job supporting us thank you...

Carmela stepping in to help us get things across the finish line. Now we can move our organization forward.

The onboarding process might seem complicated, but it reflects an organization that takes its work seriously. This brings credibility and a sense of security, and we are happy to be a part of it.

They are very fast. Communication is fast and swift.

Tivemos uma excelente experiência com a Goodstack. O processo de verificação foi transparente, a equipe de suporte foi atenciosa e prestou todo o suporte necessário durante o cadastro. A plataforma facilita o acesso de organizações sem fins lucrativos a programas, benefícios e soluções oferecidos por grandes empresas, contribuindo para fortalecer o trabalho do terceiro setor. Estamos muito satisfeitos com o atendimento e recomendamos a Goodstack para outras organizações sociais.

El soporte es terrible.
Llevo en el proceso de verificación unas dos semanas, aceptan el status de la fundación como sin fines de lucro, pero no mi vínculo (a pesar de haber adjuntado toda la documentación legal que lo acredita), al contactar soporte y enviar antecedentes mandan un correo automatizado pidiendo los antecedentes QUE YA ADJUNTÉ, lo estupendo viene en que NO HAY DÓNDE ADJUNTARLOS porque NINGÚN CORREO DE SOPORTE PERMITE ENVIOS DE CORREO. Nunca te habla un ser humano, todo el sistema es automático, realmente te hacen perder el tiempo con el flujo de aprobación.

I recently experienced some technical issues with my domain/website, and I am very impressed with how quickly the team resolved the situation. They handled the problem in a timely and professional manner, ensuring that my site was back up and running without any significant downtime.
Their communication throughout the process was clear and proactive, which gave me great confidence that they were on top of things. It is rare to find such efficient service, and I really appreciate the effort they put into getting everything sorted out so quickly. Highly recommended!

My application was first rejected because of a verification concern. The Goodstack Team was very patient with me while giving instructions and asking for certain information to be accepted. It can be a frustrating process and not stressing out is the key to success. Keep Happy Simple and Be Kind.

Quick response and very humble to guide me .

Applying through Goodstack for non-profit discounts has truly been one of the most frustrating and worst experiences of my 40+ years working in the nonprofit sector. Automated rejections for eligibility (it seems like EVERY application is rejected on the first attempt), a review process where you are asked to provide exactly the same documents you’ve already supplied, further rejections for nebulous reasons like “your organisation is not eligible” (okay but why?) or “we can’t establish your connection with the organisation” (despite requiring me to submit my signed employment contract and my name and position clearly shown on the relevant national charity register), sometimes resulting in approval, sometimes not. In one instance the organisation was eventually qualified for Adobe products but then every single staff member’s application for a licence for the product was rejected by Goodstack. Repeated requests seeking review have either been met with “we will transfer this to a senior officer” or absolute silence. In both instances, weeks have passed with no contact from Goodstack and no resolution. Add to that the broken links to products (eg Docusign) in the nonprofit portal and their flippant and dismissive “not our problem” (I’m sorry, broken links on YOUR website are absolutely a you problem) and one begins to appreciate their attitude towards their work and the needs of nonprofits. To add insult to injury, my work email is now peppered with Goodstack messages which appear to come in threes - “rejection” email, a non-sensical “how did we do” survey (nonsensical because using a Likert scale to gather feedback without indicating whether 1 or 5 equals poor or great makes no sense) and finally, an email promoting and encouraging you to apply for the exact same product you’ve just been rejected for. Seriously, businesses like Microsoft, Adobe, Docusign and Zoom which all rely on Goodstack to “qualify” non-profits, should look at exactly how Goodstack does (or fails to do) business and the barriers (and stress) Goodstack puts in the way of genuine non-profits seeking to access those products. Ultimately Goodstack is the gate-keeper for those products but, in our experience, the gate-keeper is mostly building a wall to keep you out rather than facilitating access. I’d say avoid them at all costs but as they are often the only gatekeeper, that’s not possible. We’ve taken to escalating our complaints directly with the product provider, with some positive results, but the annoying part of that is you have to knock yourself out against Goodstack’s impenetrable wall first.

They were very diligent in the verification process and helped us with the proper documentation in order to qualify. Their customer service people are second to none. Sincerely,
H

"Excellent experience. The validation process for our foundation was smooth, clear, and successful. Thank you for your support!"
(Excelente experiencia. El proceso de validación para nuestra fundación fue fluido, claro y exitoso. ¡Gracias por su apoyo!)

I have been in a validation loop for weeks. I have sent EVERYTHING out into the unknown, evidently, to be verified by AI? I cannot get a human to respond no matter what I do. We are paying fees we were told to go ahead with the free trials on and we absolutely can't continue to do so.
Do better Goodstack. All you've done for our life saving initiative is get us GOOD & STUCK.

Goodstack has been an invaluable support for my ministry. I deeply appreciate their professionalism, their speed, and the kindness with which they have accompanied every step of the process. Without their help, it would not have been possible to begin. Their service reflects excellence and a true commitment to those who seek to move forward in their projects.

Goodstack has caused me nothing but frustration and heartache. My foundation could really, really help a lot of very needy people if I were to ever get “verified” by Goodstack but that won’t ever happen. No matter what you submit to them, all you receive is some static rejection. The claims that they have support are pure BS. I’ve spent over a month going back and forth, opening tickets, and getting the same static responses. I can’t be verified! I am on every document filed through the feds and my state! At this point all we can do is put together a petition to remove Goodstack from this process. Maybe if we get enough signatures or media attention, Google will find another more competent verification process. If anyone from Goodstack is going to respond to this don’t bother telling me email help@goodstack. It’s a complete waste of time.

Another thing, they want the “original PDF” files. The PDF files are all saved copies, they cannot get originals. These guys are a joke. Google needs to dump them.

You know, Goodstack really hurts a lot of non profits by blocking their access to grant programs; specifically Google. It would probably be worth a documentary film crew investigation to expose what they are doing to the rest of the world. They are standing in the way of foundations reaching people in need because they are lazy or unqualified or both. Endless loops of documents that can never meet standards which they refuse to reveal is not right.

Goodstack, DO NOT tell me to email your BS support. Been doing that for a month. It fixes nothing! It’s the same denial even though I have given you all that you requested. It is my firm belief that you purposefully target certain non profits and will not allow them to bypass the cryptic maze which is your “approval” process.

The communication between us was good. The follow-up was swift.

I have had a great experience with Goodstack. Their staff have responded quickly to all my questions.

Best Deals ever

The Goodstack support team was friendly, professional, and incredibly helpful throughout the entire process. They responded promptly to my questions and provided clear guidance whenever I needed assistance. Their support made the nonprofit verification process much easier and less stressful. I truly appreciate their excellent customer service and highly recommend Goodstack to other nonprofit organizations.