Goodstack Anmeldelser 

Rapidos, cercanos a las necesidades presentadas, una excelente experiencia!

Zero empathy customer service

We applied 3 times over the course of a month and getting frustrated over the entire process that automatically reject our application and decided to contact customer support with all the requested documents, waited 3 days only to be replied with template email from them. Literally have no respect over what we have been through, we replied and got no reply anymore from the person, this is perhaps our first customer service experience where we are actually ghosted by the rep. person.

Total scam, impossible to get validated even with valid updated documents. Stay away, better try your luck contacting the brands directly and in some cases we were able to get approved and bypassing Goodstack entirely, not sure what they they think they add to the entire process order than just gate keeping the offers, zero transparency, zero accountability, really wish we can report this company to get accounted for.

I have had such a good experience with Goodstack from the beginning to the end, highly recommended.

I encountered quite a few difficulties during the verification of my nonprofit (LA FORMATION POUR TOUS), mainly due to some confusion regarding the legal entity and the registered name of the organization. It took several exchanges to get everything fully clarified.

Despite these issues, the Goodstack support team remained responsive, took the situation seriously, and ultimately resolved the problem successfully.

These days, it is becoming increasingly rare to find customer support that actually follows an issue through to a proper resolution, so I think this deserves to be acknowledged.

A special thank you to Padmanivashini, who handled the final part of my case and helped get everything properly sorted out. Much appreciated!

Thank you to the Goodstack team for their support and involvement.

Applied three times. All three times it says they verified Ima non-profit but can't verified I'm affiliated. All three times, I verified the email linked to non-profit domain. There's no visible way to contact them. They did not ask me to provide documents or verify a different way. Just plain rejection thus no access to any of the benefits. I'm surprised big companies like Google, Zoom and Adobe are actually still using this company.

A very good platform to reach out to donors and a meaningful engagement for your non-profit.

We Nonprofits are Paying Customers Too!

What is wrong with this treatment, as if we nonprofits are beggars. Our nonprofits have been rejected for almost 10 times now, we submitted documents, but they don’t even know what to do with them.

I am so confused on why we have to get worked up for this, just because they can’t do their job right we have to be the one to suffer. Many deadlines are missed because of the experience so far with this company.

We even submitted our notarized certificate of Establishment and they have no idea what to do with it? At least make some efforts, call up the notary and confirm the validity of the documents, if you don’t have the funds just let us know, we can pay for your service, don’t give your service for free if you cannot even meet up with the demand.

Blow my mind how a validation service does not even know how to validate. Nonprofits rejected by Goodstack we should gather in private and share details. Let’s bring this company down.

Not an actual Nonprofit Validation Service.

You should know that you’re running your business wrong when your focus is placed somewhere else other than your core mission.

This Goodstack uses poor AI for their validation service and uses Bot for their customer service, I emailed them a few times and I can see the same messages over and over again, not even a slight effort is shown.

Had they actually focus on what they actually promised to do, they won’t even need to spend their time and resources unnecessarily like this, like who are foolish enough to trust all the fake 5 stars reviews here, such a wasted of time and resources fabricating the story on your own.

And if you dig deep enough, they actually seem to send their human team everywhere, you can find the guys in Google groups, Reddit, almost everywhere there is complain about goodstack they all of a sudden present there.

I am not certain about their strategy, if you check thoroughly you will definitely scratch your head with this Company. And when all the rejected nonprofits finally break lose and all of a sudden you can’t control this anymore you just change your name again like before you change from Percent to Goodstack, maybe change to something else but for as long as you do that but not fix your core system, you’re just going to lose.

I sincerely hope that the major brands working with you guys now will drop you sooner or later and find a better platform to manage their relationships with nonprofits. You’re such a disgrace to your own mission.

Bye goodstack. Hope we won’t ever need to cross paths again, good luck with your rejection routine, brands would realize that they are not getting signed ups from potential nonprofit customers and that’s on you.

We manage the website and digital tools for our local history association (APRILIS). Goodstack supported us through verifying our nonprofit status and reactivating our Google Workspace account. The process was straightforward and the support team was responsive. A valuable service for small associations that don't always have time to handle this kind of administrative process.

They send me an email that I have been rejected for Google Workspace because I wasn't eligible. They tell me to click here to find otu whay I was found ineligible. Clicking there just takes you to a FAQ. It says that ineligible means that you didn't send in your documents.

I did. I even have the email acknowledging that they had received my documents. I respond to the email that I had sent the documents, the one that says don't respond to this email.

A few minutes later I get a new email saying I have been approved. Perhaps a glitch in the matrix.

A day later I get a response to my email in which they say that I needed to send documents that I had already sent. I check my account at Goodstack which confirms that I was approved. They invite me to apply for other discounts. A day later I do so. Seconds after making my submission, I get a rejection for . . . you guessed it - ineligible. Which means missing documents. Note this time it di dnot ask for documents, which makes sense that Ia lready had submitted them.

I decide I have had enough adn leave it there.

I get another email from Goodstack asking if I am going to respond to their previous email so that they could help me. I deleted the email.

If I get charged for Google Workspace, I'm jus going to cancel.

Goodstack helped our nonprofit organization get verified for Canva for Nonprofits smoothly. Their support team was very responsive, kind, and solved our issue quickly. Highly recommended for nonprofit organizations!

It took a while to find the right place to contact them, but they resolved my issue speedily

Case closed after 1 day of no response from us even though it took them 3 days to reply to our case.

Case number #426538441951. Applying since May 2026, no help at all. We submitted the documents that are approved by other validator company, surprisingly getting rejected still by the support team. No idea how to get validated at all.

Reached out for human support, get canned message instead.

Case #426978076908. How to get validated even after all the verifiable documents have been submitted? And still get the response "In this case, there was not enough information provided."

Stuck on rejection loop for 4 months.

Case #426525852861, first applied on 1st of April 2026, second reapplication on 18 and 21 May, third reapplication on 8th of June and the fourth reapplication on 16th of July. Finally on late July decided to contact the support to help for manual validation help, received neither validation nor help.

Support is definitely not human.

Case #427120913616
Documents provided, "human support" replied once, and they close the case just like that. Not even an effort made to perform an actual validation.

Bad experience.

We have provided all the required documents but still got replied "In this case, there was not enough information provided.", I think this is something strange entirely, I wonder what kind of method they do to validate the documents we sent to them.

I personally do not think Nonprofits in Indonesia are truly capable to be validated the way we see how they treat our nonprofit documents, and they do not seem to be willing to work out their validation method up to date with the current government websites.

You must hire Indonesian to help you with navigating your Indonesian nonprofit applications, how is it possible that in 2026 you still do not know about Indonesian Coretax by the Ministry of Finance? And how is it that you do not know that the Ministry of Justice and Human Rights opens their website for "free" validation purpose only during work hours and week day of Indonesian GMT+7 time. This is outrageous to be honest, your AI bot seem to stuck in the past and marking valid nonprofits as invalid ones, nor that your "human support" actually knows any better. I feel like we should not beg for this, instead you should provide your service better.

So far the experience has been great. Looking forward to using the unrestricted version with all its potential.