Good Sam Anmeldelser 

I signed up for the elite top choice with travel assistance to have total coverage. While at my campsite lightning struck my truck. I called to have it towed to a mechanic. I was told I needed to wait 10 hours because I had a 48 hr wait period. I didn’t see that in the email telling me I was good to go. I used AAA to tow the truck to mechanic. The next morning I called to have the camper towed home as described on the sale site but they said because they didn’t tow the truck they would not tow the camper. So no help at all. Total waste of money. Better to get AAA.

Contacted them for roadside assistance and they told us “sorry for your negative experience” and then hung up.

We hit a metal rod which flattened our tire. Good Sam could not find anyone to come help so we called someone who had us back on the road within an hour. Filed a claim for reimbursement as instructed. Out of a $191 bill they paid $5.00 for the patch but stated they do not cover labor or service call fees. In all the years I've had Good Sam they have never been helpful. Luckily we always kept AAA as a backup. We've finally cancelled all Good Sam memberships which included Elite Roadside, Travel Assists and Tire & Wheel. Good Sam is a scam.

I am extremely disappointed with my experience with Good Sam Roadside Assistance on July 4.

My wife had a flat tire on a rural country road. I called Good Sam for help, but the representative could not find my account, even after I provided my email address, phone number, home address, and later my membership number. I hung up and called again, hoping it was just an isolated issue, but the second representative also said they could not locate my account.

My wife then called herself, and the representative was somehow able to find her membership. She was told that roadside assistance had been dispatched and that she would receive a text message with the estimated arrival time. That text never came.

My wife waited on the side of the road for approximately five hours before a kind stranger stopped and changed her tire. Without that Good Samaritan, she could have been stranded even longer.

At 10:50 that night—roughly seven hours after we originally requested help—Good Sam finally called to say they had located a service provider. The tow company then contacted us and said they had only just received the request.

The most upsetting part is that my wife has significant health issues. After spending hours stranded in the summer heat and dealing with the stress of the situation, she ended up in the emergency room the following day suffering from dehydration and severe anxiety.

Roadside assistance exists for situations exactly like this. When someone is stranded in a remote area, they need reliable help, accurate communication, and timely service. Unfortunately, we received none of those things.

I appreciate the kindness of the stranger who stopped to help my wife far more than the service we paid Good Sam to provide.

I hope Good Sam takes a serious look at how this situation was handled, because no member should ever have to wait seven hours for assistance while sitting alone on the side of the road.

If you're considering Good Sam Roadside Assistance, I encourage you to carefully consider whether this is the level of service you would want if you or a loved one were stranded in an emergency.

Good Sam renews every year and I've asked to have it cancelled or have the auto renew removed but they charged me again. AND THEY WON'T REFUND MY PAYMENT!!! RIP OFF!!!!! AVOIDE

We bought a year membership and needed it a week later at which time Good Sam told us we were asking break courtesy toe because we didn't have a vehicle hooked to our RV this is the worst absolutely the worst roadside assistance company I have ever dealt with I would not recommend it I repeat I would not recommend it to anyone you can write me and I'll let you know everything there is no about them there's a sorry service! My sincerest unthanks to it's a Good Sam's club. Nancy Hopper

Goodsam?? ??? A reason why you never heard of it!!! Another reason to run away!!!! They tried to connect me with “someone close” versus my preferred specialist a few miles away!! I chose the insurance on my phone roadside and only paid 30 dollars over and still 120 less than goodsam cause that the difference they were charging to take it to where I wanted !! Not a good value when my cheap Verizon roadside service was better !!!!

And don’t respond goodsam! Go to hell !! I won’t be renewing at all!! Gimmick !

Horrible horrible business. Drops your vehicle off in random spots without telling you where they drop off. Had me confirm to and from address 4 times over the course of a day, the last one in text so it was missed ultimately cancelling the appointment. Prepare to be put on hold for at least 30 minutes due to "higher than normal call volume" every.single.time.
Doesn't cancel service when you request it, advise recording cancellations as they also refuse to send confirmations.
Avoid like the plague.

Terrible service on May 10th, 2026. GS Customer Representative would not tow our RV from Yeehaw Junction, Fl to Ft Pierce because the Freightline Dealer being towed to was not open on a Sunday. They were willing to tow me across the street to a Pilot Gas Station for the night, then tow me to Freightliner the next day. I have no air conditioning and it's 88* outside and climbing. I don't understand why they can't tow me to a dealer on a Sunday. The dealer was closed but I had an appointment for May 11th. I finally called Krauff's towing and they came out within an hour and towed us all the way to Freightline (60 miles). Good Sam is a scam. Stay away

A charge for renewal was made on my credit card 1 month before it expired. They dont work with you. So i am forced to continue the membership for another year. They tell you to call your bank and dispute the charges. I nevever use the membership.

I didn't realize I had 2+ months left on my membership. They allowed me to pay for a new membership while I still had those 2+ months. When I confronted them about this, they offered to "renew" my original membership at the end of the 2+ months IF I give them another $100. THEN they would credit me back for the 2nd membership cost. The right thing to have done was to (#1) contact/communicate with me when I tried to start a new membership and inform me of the time I had left on it. And, (#2) after the fact, they should have canceled the 2nd membership and applied the credit to the renewal of my original membership.

I’ve been a customer of this roadside assistance company for several years, and until recently, I had little to no need to use the service. Unfortunately, over the past few months, we’ve had legitimate vehicle issues despite spending thousands of dollars trying to fix them.

This is exactly why we purchased roadside assistance—to have peace of mind during unexpected breakdowns. Instead of support, however, we were repeatedly met with warnings and threats to cancel our membership each time we requested a tow.

To be clear, we were not abusing the service. These were real breakdowns, and after years of paying into the program with minimal usage, we had more than covered the cost of the assistance we received this year.

The experience left us feeling like the service is misrepresented. It’s advertised as a safety net when you need it most, but when we actually needed it, we were treated like a liability instead of a customer.

Based on our experience, I would not recommend this company if you are looking for reliable support during genuine vehicle issues.

We’ve been Good Sam members more than 15 years and fortunately have not had to use the roadside service. In the last 2 years we have called twice. The first time the wrecker showed up after 2 hours and tells us he cannot tow our vehicle because he doesn’t have the right truck! Second time was today. Called to get a flat tire changed. My husband who is outside in freezing temperatures with gloves on gets 3 text fairly close together. 1-confirmation of service 2-do you still need service? He replied yes 3- your service has been cancelled because we were unable to locate you. I work from home….he was outside with the vehicle NO one was here!!! Called back to Good Sam customer service, stay on hold while the guy tries to back track what happened. He tells me someone has been dispatched again. I asked that they place phone calls instead of text given the situation mentioned above (cold,gloves). Sitting at my desk looking at the vehicle sitting in my driveway, I hear my husband’s phone ringing multiple times. They called and tried to tell him the reason the first visit was cancelled were locking hubs on the vehicle and they couldn’t change the tire. Two more lies! Again we have been right here no one came and our truck does not have locking hubcaps. As I sit here 5 hours later, three different companies have called to say they will be here sometime between 60-180 minutes. Furious is an understatement. Don’t waste your money on this service.

To get service with Good Sam, I found out that you need to lie, at least that is the message I got when I called to get my car towed. I had car trouble before the weekend, but because the shop where I wanted to take the car would be closed over the weekend, I opted to wait until the shop was open the following week. Then I ended up getting sick, so I waited another day before calling. When I called to get the car towed, I was told that I had waited too long from the time the car needed a tow to when I had called. Had I lied and told them that it had happened the day before, they would have provided me service. Of course, they would be glad for me to pay out of pocket but why have a membership then. Very disappointed. Why should it matter if it was one day or 3 days later when you need the car towed?

I canceled my Good Sam membership months ago after learning they do not tow from one automotive shop to another, which made the service useless for my needs.

Six months later, they randomly charged $90 to my account with no authorization. When I called to address it, the representative was dismissive, did not apologize, and falsely claimed I had “another membership.” That is absolutely not true.

This felt deceptive and unprofessional. Charging customers months after cancellation and then trying to deflect responsibility instead of owning the mistake is unacceptable. It comes across as playing games with people’s money.

I would not recommend this company based on my experience. Check your bank statements carefully if you’ve ever been a member.

Horrible company, you're better off without them! I purchased a platinum coverage package for my truck camper so that we'd be taken care of in case anything happens, it can be tough to find a tow for a big vehicle so I thought having specialized coverage made sense. Unfortunately, they just wiggle out of actually doing anything when you need it. We were struck by another vehicle the other day and were on a dangerous turn with our anchor points for the camper ripped off. We barely had any cell service but I managed to make a call to Good Sam, I explained the situation, that we were in a fairly sketchy spot and we needed a tow out of there, first, they put me on hold for like 7 minutes, I was worried the call was going to drop, only to come back and say they don't cover a tow for our vehicle being disabled by someone else hitting it, only if it breaks down. I had previously called to talk with a rep for about an hour, to understand coverage in detail and never once was this stipulation mentioned. What a shameless company, their whole value proposition is about being covered when you need it and then when you call them they wiggle out of helping. We are fairly young and capable, and managed to figure out how to tie the camper to the frame because we had tools and skills, but this company preys on older rv-ers who may not be comfortable or prepared to do that kind of thing. Shame on them, I'll go back to AAA.

Lie about how long you'll be waiting don't answer when you call and when you can get a hold of anyone they're rude

Just got a letter in the mail telling me my Platinum coverage was about to expire and I needed to pay $89.95 to not loose my coverage.
Problem is: I don’t have Good Sam Platinum Roadside Coverage. I have no idea who these folks are. I looked them up online and it seems they prey on the RV community - I don’t have nor have I ever had an RV. I use AAA for my roadside coverage and have for a very long time!

WATCH OUT

Been with Good SAM for 10 YEARS & they weren't there when I needed them, Long story but was driving in Ore & FYI your GPS shows logging roads as highways(!) & got misdirected by GPS onto a 'shortcut to bypass bridge construction' . Road kept narrowing & my small motorcoach was suddenly in the ditch! Several times I tried calling Good SAM with no answer (Sheriff who came out said I was in a NO SERVICE area, no wonder. Now Good Sam is refusing to reimburse an $800 tow truck bill charged to winch me out. After 6 calls & final call to Marcus Lemonis, VIP Pres Hot Line was told I should have walked the 3 miles back out to main road in the dark & flagged a car down & told them to call Good SAM? YOU GOTTA BE KIDDING? All I can say is Thank Heavens for 911 Service. THX to 911 the Sheriff finally found me & told 911 to get a tow truck out. Good SAM Claims agents are idiots. They denied an $800 reimbursement saying I did not have a 'screen shot of the 3 calls I attempted to make to Good SAM' which the Sheriff informed me "calls that do NOT go thru in a NO SERVICE area will NOT show up on your phone". Idiots! Let's see how Good SAM responds to my complaint filed with the Attorney General now. Ten years of paying insurance premiums & Good SAM won't pay an $800 bill. That's REPREHENSIBLE. And the last Agent I spoke with said they are not going to speak with me anymore since I am taking legal action AND they are not renewing my policy...like I am the bad guy. As a Senior citizen all I can say is SHAME ON GOOD SAM!