Good Sam Anmeldelser 

We used Good Sam to have us towed 2 days ago. The dispatch person said that she needed to charge our credit card even though the distance was within the 100 mile limit. She could not explain what the charge was for, She also said that the charge would be credited back to our card if the tow service was less that $1500, which we confirmed that it was ($1078) when the tow service driver arrived. We called Good Sam that same night to alert their team that the tow charge was less than the limit and the team member we talked to said that the charge was just an authorization and would not be charged. Yet, we were charged $79.69 that evening and after 2 days had yet to receive our credit on the credit card account. Today we spent more than an hour trying to get an explanation and to receive the credit, with no success. This leaves us wondering; how many customers are charged fees that are not valid? It's illogical and slightly deceptive.
UPDATE: This afternoon, a Good Sam rep called and said that the credit was issued & after checking the account again, found that it was received.

Read between the fine print!! They don’t tell you things that they should when signing up. Go to cancel on a Good Sam extended warranty you get dinged with a $50 cancellation fee. Get punished for wanted to cancel when you are not happy with the service. Roadside assistance was another joke. Couldn’t get service when needed after hours of waiting. So Icalled to say found someone. After that experience I wanted to cancel my roadside account and get a prorated rate for the 5 year service plan they said since I made contact and asked for a tow that started a claim. You can only get a refund for the remaining is if I never had never called for a tow. Only can get refunds if you never used them. Like a fool they talked me into a 5 year roadside service plan. I had the plan for 2 months when I called for that tow and never got service from them. Look at other review on the web. They are just about all one star! Had I done that I would have never signed up. I was with AAA for over 20 years but thought I’d give them a try since they had a special offer. What a huge mistake. Stuck with them now for the remaining 4 years 10 months. Let’s just see how my next tow request goes. Most likely the same as I can see after reading so many reviews. DO NIT GET HOOK LINE AND SINKED LIKE ME.

worst customer service. Once put me in a discount camping card and I had to pay for roadside assistance. Wouldn't rebate my money. Now said I was expired with zero notifications to me. Customer Service was useless. would never recommend this company

This company is devious, not professional and so disorganized plus terrible CS! Sole my money, didn't even provide a membership card, so can't even use. Very dishonest company and no true rewards. Stay clear!

Worst service, My son needed to get tow at Sunday morning and he needed to pay $140 dollars up front because there is no open motor shop where they can tow my vehicle to. I believe during this time of the day the only safe immediate place is my house. Customer service said My membership doesn’t cover towing any vehicles to my house. Don't waste money… they will make your tough time even harder. They are not Good Samaritan.

⭐ Very Disappointed in Good Sam Extended Service Plan — Think Twice Before Purchasing

I am extremely disappointed with Good Sam Extended Service Plan and the way my claim has been handled.

I purchased extended coverage to protect myself from unexpected and expensive repairs to my RV. When my original air conditioner failed, I discovered that the unit was discontinued and the necessary replacement parts were obsolete and unavailable. This was completely outside my control.

I had no choice but to replace the unit. I did not upgrade my system or go looking for something better. I chose a basic replacement with the same BTU capacity to get my RV air conditioning working again. The replacement cost me $2,326.45 out of pocket.

After submitting my claim and appealing the decision to the review board, I was initially told that Good Sam would only offer $300. I have yet to see that payment. I have now spoken with a representative to dispute the decision, but the conversation was frustrating and unproductive. Rather than working with me toward a reasonable resolution, I was repeatedly told that I had selected the wrong coverage plan and that the situation was out of their hands because the original equipment and parts were obsolete.

Let me ask this: How is it my fault that a manufacturer discontinued a product and made the necessary parts unavailable? I didn't cause the air conditioner to fail, and I certainly didn't make the decision to discontinue it.

I understand that service contracts have terms and conditions, but as a paying customer, I expected a company that advertises protection to at least make a reasonable effort to help when a covered component fails and replacement parts are no longer available.

The entire purpose of purchasing extended coverage is to have some peace of mind when something goes wrong. Instead, I have been left with a significant bill, an unresolved reimbursement issue, and a very poor customer service experience.

I am now pursuing this matter through the chain of command and requesting that a supervisor review the decision.

My advice to fellow RV owners: Read the fine print carefully and ask very specific questions about discontinued equipment, obsolete parts, and replacement options before purchasing a Good Sam Extended Service Plan. Don't assume that having coverage means you'll receive the protection you expect when you actually need it.

I am extremely disappointed in how this has been handled, and based on my experience so far, I cannot recommend Good Sam Extended Service Plan.

Paid for three year elite membership used them 3 times in 2 years and cancelled my membership,for to many calls….embarrassing didn’t even get a letter in mail and left me stranded offer to help if I pay for call. Slimy business practice this company is criminal and should be shut down for fraud.

Charged my card and will not refund. Was not authorized

I have had this service for a year and a half. The company claims the service is unlimited. But the company cancelled my service because me and my family used it too much. We used the service about 6 times in 6 months That is considered too much. That is false advertising and a scam!

To say I’m frustrated doesn’t even begin to describe how angry I am. I feel we were grossly misled when we purchased our RV and car insurance through Good Sam and National General. In 5 years we filed 1 claim due to storm damage. Without sending an adjuster and using only the photos shared by the dealership we took it to for an evaluation they denied our claim stating the water damage was extensive and not due to a hail damaged and leaking roof. Insured for $30K, paid over $10k in premiums over five years and claim denied. We cancelled all policies to which there response was “we can write you a new policy”. No thank their insurance isn’t worth what we paid. It’s all about the money. Not only did we have a horrid experience with the RV claim, when involved in a hit and run accident (luckily another driver got a picture of the other driver’s tag) so no out of pocket expense whatsoever for repairs…the result a premium increase of $140 per month. So no they are not a good choice for insurance.

We were traveling to see my mother-in-law, who had just entered hospice care. We had to travel from Pocatello, Idaho, to Longview, Washington. We broke down on I-84 in Idaho, between Mountain Home and Hammett, at mile marker 108. When we purchased the roadside service, we were told we would be towed to the garage of our choice. The AI assistant was worthless, so for that reason alone, I would not renew the service. When we were finally able to speak with a live person, the experience was not much better.
You really cannot give a more precise location than westbound I-84 at mile marker 108. The agent could not “find us.” We gave her our GPS coordinates, but she still could not “find us.” Finally, after we gave her the same coordinates about 10 times, she found us.
We told her we needed to be towed to the GMC dealer in Boise because it was the only shop open. She came back and said it was 70 miles away and that I would have to pay $400. I had the dealer pick us up for $400, so having Good Sam was worthless. I would never trust them; they misrepresent their service until you actually need it.

*Extremely Disappointing Experience with Good Sam RV Insurance and Roadside Assistance** We had an incident where we needed roadside assistance to tow our travel trailer. It was a Sunday afternoon, and we were stranded in the middle of nowhere. We contacted Good Sam Roadside Assistance, expecting the service we had been paying for to help us. We were told they could not provide a tow because of our location and that no providers were available that day. We were instructed to find a tow company ourselves and pay out of pocket. The tow cost approximately **$5,000**, and we were told to have roadside assistance fix the issue and pay out of pocket. We were then told to submit a claim to National General for reimbursement. We followed those instructions, only to later be told that we did not have Good Sam insurance and that our claim could not be covered. This was incorrect—we do have Good Sam coverage and have been paying for roadside assistance. We have now been dealing with this issue for **months**. I have repeatedly tried to speak with someone who can take responsibility and help resolve this matter, but there appears to be no one willing or able to provide a resolution. Our biggest concern is simple: **Why are customers paying for roadside assistance if, when an emergency happens, they are given incorrect information, left to pay thousands of dollars out of pocket, and then have their claim denied?** We expected Good Sam to be there when we needed them. Instead, we were left stranded, forced to arrange and pay for an expensive tow ourselves, and have spent months trying to resolve the situation. This has been an extremely frustrating and disappointing experience.

Lied about the premier plus false narrative said they would cover a certain amount of distance said oh to the nearest repair facility false narrative lying look at their rating and tells the whole story one star rating go somewhere else

The worst car service I've ever used. I purchased 5 years of auto service in advance, and they force canceled my membership only a year in because they said I used it too much (6 times between myself and my significant other). According to industry best practices, most auto clubs, like AAA and others, will offer up to 4 times per person per year. When I asked for the refund for the remaining 4 years, they outright refused and said they have the right to cancel at any time without a refund as long as I've ever used their service at least once. No, that is not a joke. That is literally what they told me, and apparently what is in their terms and conditions in the fine print. I had to write a demand letter and threaten them legally before they finally offered to pay me a refund. Horrible company and shady business practices.

Bad Sam.

Needed a tow, but wasn’t a Good Sam member. They told us to sign up for membership ($800 on demand) and we would get a break on the tow. We were told tow would cost $2,000 (plus the $800 membership). We agreed and they promised to dispatch a tow truck the next morning. Got a call the next morning telling us they had a truck but cost would be more…to the tune of $3,000. So…$800 membership, $2,000 original tow cost plus the additional $3,000 for a total of $5,800. They should be ashamed. Bait and switch for people in a tough spot. Needless to say, we hired a tow for 1/3 the cost. Would never deal with Bad Sam again. They are dishonest and prey on people who are in a bind.

Wow, what a joke of a program. I would love to talk to someone competent and get things right. Reach out to me if you care! All the bad stories about good sam and camping world are true. STAY FAR AWAY!

I called for a tow at 9:30 am was texted a pick up time of 75-105 minutes. that was fine by me. it is now 1:30 pm and the tow truck is just arriving that is 240 minutes or 4 hours of waiting. This is unacceptable for a tow. Terrible tow service. Sam's customer service people are very polite not there fault.

There has to be agency that should close these clowns down.
This is ridiculous!
I ended up calling my friend to come rescue me after waiting forever for them. And they never arrived…

If I could give 0 stars I would. I’m paying for 24/7 roadside assistances and currently have been waiting for over 12 hours for a tow. I was told my tow could be scheduled for 8am the following morning and now it’s 11am and just got an update that a tow truck is 2 hours away. This is beyond ridiculous. Unprofessional. I have never been so angry.

They left me on the side of the I95 for days saying we'll get back to you, they never came.
Recently I tried using my membership for towing as i had a wheel bearing go out while traveling on I95 in Maine. I contacted GS for a tow to a local repair shop, 11 miles away. GS said they would arrange the tow and would let me know the ETA. I waited for 2 hours and GS never called back. I called again and the next operator could not find my original request. He started a new case. After him saying he would text back ETA of tow truck, 2 hours later still nothing, 2 days later. Nothing. I would still be there if I didn't go get the parts and tools to fix the bearing. It actually was on fire and the wheel bearing adhered itself to the spindle. I had to cut it off, file down the spindle, put new brake and bearings on. I had a place that would do all this at their shop but Good Sam screwed me by lying and not showing up.

Apparently if you are broken down GS will ignore your request while you are broken down. So you took my money and did not give me the service that I contracted from you. Your company not only ignored my request for service but lied and lied to me. I would like a reply from someone that has authority.