Glowing Embers Anmeldelser 

Good service overall and very happy with the products. The only thing which would have been useful, is to have been advised that our items were being delivered by separate companies. Would recommend however.

The instructions for ordering and sending off the template were clear and precise. The post office held us up for over a week but Glowing Embers agreed readily to wait the extra time to receive the template. After that the order came very quickly and fitted my woodstove perfectly. The glass was well packaged and the courier was careful.Fires every day since then.

Great fire boards. Fantastic price and service highly recommended

Easy to order, best price, extremely quick delivery and a great product. Good communication (although no detail re delivery day) and confidence in the after care service. Definitely would use Glowing Embers again.

Easy to use website. Simple to use for cut to size glass.
Well packaged. Good customer contact throughout. Fitted with ease.

Very good product but more importantly knowledgeable staff.

Responded well to my initial enquiry. Answered my questions and followed up. Polite and caring. Delivered quickly

Easy to use website. Found the radiator we wanted and all the info we needed about it was there on the website. Was well packaged when it came and it looks great. We wanted something different yet practical and thats what we got.

Exactly what I ordered, exactly to my custom measurements. Arrived very quickly and very well packaged. The glass withstands the temperatures of my very hot woodburner. The price was the best I could find online, so will definitely be using Glowing Embers again. Top company.

Quick turn around and the glass was a good fit

Fantastic rang up for a new glass and they sorted it out fast and efficiently no problem.
We had brought our multi burner a year ago and it’s fabulous wouldn’t be without it.

easy order, size correct, delivery on time, what's not to like?

Tele sales operator was fast efficient and helpful.

Knowledge of job top class goods and helpful as well

Not received the parcel. See yodel?

A minor problem that was sorted quickly. Otherwise all good. I would recommend this seller without hesitation.

I ordered a replacement glass for my stove and although it was for the correct model, the original glass was 5mm shorter and the technician strongly advised to purchase a bespoke replacement. However, when I tried to return the item supplied by Glowing Embers, unused and in the original packaging, they refused to give a refund on the basis that it was past the 14 day return period. I even offered to only accept a 50% refund on the basis that the item was of no use to me and they could sell it on but they still refused. I even wrote to the owner to plead my case but he did not have the decency to respond. Overall, appalling customer service.