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Glowing Embers Anmeldelser 

315
•
TrustScore 4.5 av 5

4,5

Forhandler av vedovner
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Vis mer

Vurdert til 5 av 5 stjerner

All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Vis mer

Vurdert til 5 av 5 stjerner

Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Vis mer

Informasjon om virksomheten

  1. Forhandler av vedovner
  2. også i
  3. Leverandør av varmeutstyr
  4. Peisforhandler
  5. Radiatorbutikk
  6. Utemøbler
  7. VVS-firma

Skrevet av virksomheten

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

315 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 61 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(315)

210 anmeldelser i de siste 12 månedene

Skriv en anmeldelse
Virksomhetene kan ikke betale for å skjule eller tilby belønning for anmeldelser på Trustpilot. Anmeldelser er meningene til individuelle brukere og ikke Trustpilot. Mer informasjon
Vurdert til 3 av 5 stjerner

Products were excellent but...

Products were excellent. However postage pricecwas £13 for 2 items, that were in one small packet, so way over charged on postage. Not that impressed with this aspect

29. april 2026
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Svar fra Glowing Embers

Thank you for your feedback and for returning to us! We are so pleased you are happy with the product but are saddened to hear of your disappointment with regards to the £12.99 delivery charge for the product. Regrettably, due to the ever-increasing fuel and energy charges, courier fees are increasing to reflect this. We do fully understand your stance and please rest assured we are always reviewing our couriers to continue to offer an efficient delivery service that is also competitive, wherever possible for our range.

Vurdert til 3 av 5 stjerner

Parts supplied excellent but.....

Parts supplied excellent. However, quite small packet that could have been sent by a much cheaper method but still charged £13 for shipping which is outrageous and frankly feels unpalatable. Not impressed when I saw size of packet received. I was also a returning customer which clearly makes no difference

30. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Glowing Embers

Thank you for your feedback and for returning to us! We are so pleased you are happy with the product but are saddened to hear of your disappointment with regards to the £12.99 delivery charge for the product. Regrettably, due to the ever increasing fuel and energy charges, couriers fees are increasing to reflect this. We do fully understand your stance and please rest assured we are always reviewing our couriers to continue to offer an efficient delivery service that is also competitive, wherever possible for our range.

Vurdert til 2 av 5 stjerner

Today I ordered my 4th glass

Today I ordered my 4th glass, all which have broken whilst trying to fit. For the first 3 it is possible that I gave the wrong measurements, but for this last one I know the measurements were correct. However the glass which came had the same size as the recess,so its only natural that something had to give ie broken glass. The problem that I see is that no one told me a reduction had to be made for expansion. When I first ordered a glass I mentioned the expansion and was told this would be done automatically, which wasn't. However this time you gave me a reduction of 2mm all round. So all I can say is wait till this one comes and then see what happens. Lets hope there is a great improvement. Yours faithfully G.Hebden

30. april 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Glowing Embers

Thank you for your comments. We are very sorry to hear this and for any disappointment caused. Our Made To Measure glass cutting service provides our customers with the option to select precise measurements for a multitude of stoves/appliances. Due to this, we rely on our customers confirming the exact measurements in millimetres to ensure an accurate fit to these requirements. The measurements provided changed by several millimetres for each order, at which point our representative recommended seeking the advice of a chimney sweep for direct assistance/clarification before ordering, to ensure you receive what is required. We do hope this order is suitable on this occasion.

Vurdert til 4 av 5 stjerner

Glass fitted perfectly

The glass itself was a perfect size, no marks or scratches and was wrapped well for transport. Only downside for me is that they used yodel for delivery! Paid extra for next day delivery but didn’t arrive. Not glowing embers fault but that’s the only thing that dampened my experience with them.

1. april 2026
Vurdert til 5 av 5 stjerner

I have had 2orders delivered .

I have had 2orders delivered in the last month,due to my mistake when measuring the first order to big.The second one was a perfect fit and both orders were delivered quickly and efficiently.Thankyou for your service.

6. april 2026
Anmeldelse skrevet uten oppfordring

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