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Glowing Embers Anmeldelser 

316
•
TrustScore 4.5 av 5

4,5

Forhandler av vedovner
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Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon

For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon

Se hva andre synes

Vurdert til 4 av 5 stjerner

Good price, shame the packaging was not better 1st one came damaged replaced quickly but 2nd one packed the same so when came to open one side was not in the protective cardboard and still packed in p... Vis mer

Vurdert til 5 av 5 stjerner

Easy to order..delivery was quick... unfortunately haven't used item yet but very good quality. Recommend this company.

Vurdert til 5 av 5 stjerner

All round very satisfied. Price decent. The shipping was prompt, the packaging was well considered, being glass and the sizing was bang on. I have installed the glass and run a couple of fires and it... Vis mer

Vurdert til 5 av 5 stjerner

Called to book a technician to repair my LG heat pump. The technician Kelly was very knowledgeable and quickly diagnosed the issue. Explained the issues with the unit and repaired it promptly. She w... Vis mer

Informasjon om virksomheten

  1. Forhandler av vedovner
  2. også i
  3. Leverandør av varmeutstyr
  4. Peisforhandler
  5. Radiatorbutikk
  6. Utemøbler
  7. VVS-firma

Skrevet av virksomheten

Although we’re one of the UK’s largest suppliers of wood-burning stoves, flues and accessories, we still pride ourselves on providing excellent, personal service to our customers. Our fully HETAS-trained team, backed by our HETAS-approved supplier status, is here to offer practical advice and help you design the ideal flue system. For over 15 years we’ve been dedicated to sourcing quality products from trusted suppliers across the globe, all stocked in our UK warehouse and ready to ship.

Kontaktopplysninger

4,5

Enestående

TrustScore 4.5 av 5

316 anmeldelser

5 stjerner
4 stjerner
3 stjerner
2 stjerner
1 stjerne

Ber kundene om å skrive anmeldelser

Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative

Har svart på 61 % av de negative anmeldelsene sine

Svarer vanligvis i løpet av én måned

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Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.

4,5

Alle anmeldelser

(316)

211 anmeldelser i de siste 12 månedene

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Vurdert til 4 av 5 stjerner

Quality stove glass

The stove glass arrived, size correct, well packaged.
Delivery was slower than I hoped and a day longer than I was quoted hence 1 star down!

18. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

Crap service and after care

Crap service and after care, wrong advice given and refused to issue refund.
Will not use again....really money grabing company.

19. februar 2026
Anmeldelse skrevet uten oppfordring
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Svar fra Glowing Embers

We are sorry to hear of your disappointment. We know this can be confusing but for Twin Wall flue pipe the outer diameter is always 2 inches greater than the inner, as the inner pipe has 1 inch of insulation all the way round, effectively adding 1 inch either side of the pipe, making a 6 inch clip, that goes around the external of a pipe, 8 inches for instance.

We are stuck between a rock and a hard place with this issue as, we have to advertise the pipe as the internal diameter because this is the diameter of stove outlet or stove pipe that it fits to and therefore if the pipe is advertised as 6 inch pipe, the accessories like locking bands have to be advertised for the 6 inch pipe, even though their diameter measures 8 inches.

This is an industry standard and we do try to make this as clear as possible and every listing has an explanation of this on, but we do appreciate this can be missed and that it is confusing.

We are so sorry we were unable to accept this item back for a refund. As your request fell outside of our stated 14 day returns period by a further 6 weeks, we were sadly unable to accept the return and, therefore a refund on this occasion. We understand you believed you had spoken with a member of our team before purchasing who you state gave you this advice, however our records showed no calls or emails before your call to our Customer Service Team regarding this. It might be possible you spoke to another company, rather than Glowing Embers.

Once again, we are sorry for the disappointment caused, Tania.

Vurdert til 5 av 5 stjerner

Item I needed was out of stock

Item I needed was out of stock. I phoned and was told a re stocking date and on that date, which was only a few days wait, it appeared in stock on the website. The very next day I had it! 10/10.

12. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Arrived on time

Arrived on time
Was 1mm too big on a corner but sanded it down as instructed
Defo recommend
Another company we used took over 2 weeks and was poorly packaged so smashed on arrival

7. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 1 av 5 stjerner

I have not received my order

I have not received my order

2. februar 2026
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Svar fra Glowing Embers

We are very sorry to you, Janet for any inconvenience caused. We can see the order was, sadly, damaged in transit and subsequently disposed of by the courier. Yodel should have notified us of this proactively so we could resolve this sooner for you but they did not. However, we dispatched a replacement order as soon as you kindly made us aware you had not received your order. We are pleased to see it was safely delivered two days later.

We have addressed this matter with our chosen courier too, to improve this process going forward.

Once again, we are really sorry for the delay in receiving your order and thank you for allowing us to make this right.

Vurdert til 5 av 5 stjerner

Great service

Great service, excellent new door glass for my log burner, have used you before and always the correct size and speedy delivery … thanks again

3. februar 2026
Anmeldelse skrevet uten oppfordring
Vurdert til 5 av 5 stjerner

Over the past few years we have ordered…

Over the past few years we have ordered twice from Glowing Embers (for 2 different log burners), the first time we collected directly from them, as the order was urgent, and they accommodated the urgency, great efficient service. The 2nd time we paid for delivery. Again fantastic service - super fast and glass fitted perfectly.

27. januar 2026

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