I had a great experience using the AI chatbot, Rio! He was extremely helpful, easy to communicate with, and made the entire process quick and simple. Rio understood what I needed right away and provid... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I made a mistake during the ordering process and I was F-REAKING out. I messaged Glo Melanin and Rio was on it! She messaged me back in record time and sorted out my issue. She was polite, knowledgeab... Vis mer
Rio has been a great help to me. My package was delivered but there was no product inside. It looks like it has been tampered with. I let her know and she had a replacement shipment sent out within 2... Vis mer
I reached out to Glo Melanin to cancel my recurring subscription. I am satisfied with the products, but currently I have more than enough and didn't want to continue getting more products auto-shi... Vis mer
Informasjon om virksomheten
- Velværesenter
- Leverandør av skjønnhetsprodukter
- Kosmetikkbutikk
- Helse- og velværebutikk
- Hudpleieklinikk
- Salgsautomat for hudpleieprodukter
Skrevet av virksomheten
Custom products for Melanin skin that actually work. Natural ingredients that are safe for long-term use. Created by leading Melanin Skin Experts
Kontaktopplysninger
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
So I wanted to follow up on my last…
So I wanted to follow up on my last review for this company. They had many issues with the shipping process for my order but they were able to come back and fix it and even sent me something free for the inconvenience!
Rio and Nia were great…
Rio and Nia from Glomelanin were efficient and polite! Thank you for all your help😊!
Elyka was great…
I placed the order to my billing address and Elyka was able to update the shipping address before the label was created making this a painless process. Unlike other companies I’ve used before. Service was top notch! Thank you Elyka! Looking forward to trying the product!
I was having problems entering a…
I was having problems entering a discount code but Elyka was able to help me with the problem so I was able to restock my face products….Yes!!!!
Elyka, thank you so much 😊
Rio helped me and was so amazing
Rio helped me and was so amazing. The communication throughout the process was very good.
Elyka responded to my request to…
Elyka responded to my request to redirect my order to an updated address. She was very clear and confirmed that everything was taken care of. Thank you.
Response time was quick
Response time was quick! Elyka was able to get the situation handled quickly and in less than 24 hours notification of a refill of my lost purchase was in my inbox.
Great Customer Service
Unfortunately, the products did not work for me personally. The communication & return process regarding the money back guarantee was a little lengthy, but ultimately I was refunded as promised. I was appreciative of how Rio was very responsive and helpful in Messenger walking me through the return/refund process.
Enjoying the bar soap
I really do enjoy showering with the Go Melanin soap. At first I didn’t think that I would like it because I only used liquid body soap. But after a couple of times using it, I love the way my skin feels. It’s softer and it doesn’t take much of the body oil to keep it soft and smooth. I will continue to use it.
My skin is clearing up in just a few…
My skin is clearing up in just a few weeks that I have been using the scrub, oil, and roll on spot remover. I am looking forward to continuing to see what the products do even further down the road.
Customer Service A+
I’ve been using the Glo Melanin products for about two years now. When I found out that my last shipment was stolen I was upset. However, I had the shipping protection. Rio was a great help in reassuring me that I had nothing to worry about. Rio was communicative, patient and kind throughout the process. I will be placing more orders, not only because the products do work but also because the customer service is A+.
I want to sincerely thank Elyka for the outstanding customer experience …
I want to sincerely thank Elyka for the outstanding communication throughout the delay with my delivery. While unexpected delays can be frustrating, your consistent communication, transparency, and genuine concern made all the difference.
I truly appreciated that you didn't brush me off and took my situation seriously. Your professionalism and commitment to providing meaningful communication gave me confidence that my concerns mattered.
I'm grateful that the issue was ultimately resolved, and I want to recognize the exceptional customer service you provided throughout the process. Thank you for turning what could have been a negative experience into one that reflected care, accountability, and a true dedication to your customers.
Rio The Amazing Rep
Rio was great a very informative. I appreciate the response they gave me.
Rio was very efficient in solving my…
Rio was very efficient in solving my problem thank you
Awesome!
This is great! I need to use it more than I do. Fantastic product by MY PEOPLE for OUR PEOPLE! Can’t wait to order the face cleaners!
I should have a choice if I want to be a repeat customer
I ordered your product and I have been using it. I did not appreciate being put on an automatic reorder when I am not in need of more products, especially while I am on a fixed income. I order products as I am in need of them. I do not believe that anyone should be made to reorders something from a company that they are NOT in need of. We are living in a time where being wasteful isn't a good thing, and we should be mindful how we use and spend our money. Everyone does not use the products the same and or as much as the next. Let me make the decision to be a repeat customer or not. Have a great summer.
Respectful,
Vicki Arnum
Starting to see results after using for…
Starting to see results after using for 1 week. Love it
Excellent service and products
I had an issue with my order so fired off an email for help and within a few hours I had a swift response and solution to my problem. The service response was swift, Rio was very helpful and friendly and within a couple of days my order was with me. I was very impressed by their efforts to solve my issue so quickly!
As for the lip balm and miracle cream, I’m loving them! The lip balm is by far superior to your standard high street (even branded) lip balms and leave my lips feeling well moisturised. The miracle cream is smooth, well absorbing and I don’t need to apply a lot as it spreads so well.
Thank you Rio! I will be back once I need a restock.
GLO-TASTIC CUSTOMER SERVICE!
I'm feeling so glo-y today because of RIO! My Melanin bundle experienced a lost through transit and I was feeling down while trying to remain hopeful. Long story short it didn't arrive and I received GLO-Y news that a new order was processed TODAY! Rest assured I was going to repurchase BUT this blessing has made me a LIFETIME customer. I'm looking forward to GLO-Y skin in time for my BIRTHDAY in Aug! Thankkkkk you Glo Melanin!
Absolutely in Loveee w the Glo Melanin…
Absolutely in Loveee w the Glo Melanin Turmeric,Lemon & Avocado oil lip balm it’s only been 5 days & I see amazing results on my lips of course I was hesitant at first but now I’m truly a Believer!! My lips feels so moisturize soft & hydrating I love it & that’s all day it’s so so so good.I really love the fact that it comes w The GLO Journey a scratch off of each day of my progress really admire that. I’m Forever a Glo Melanin Customer it’s Amazing!! This product is incredible Thank you!!
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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