I had a great experience using the AI chatbot, Rio! He was extremely helpful, easy to communicate with, and made the entire process quick and simple. Rio understood what I needed right away and provid... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I made a mistake during the ordering process and I was F-REAKING out. I messaged Glo Melanin and Rio was on it! She messaged me back in record time and sorted out my issue. She was polite, knowledgeab... Vis mer
Rio has been a great help to me. My package was delivered but there was no product inside. It looks like it has been tampered with. I let her know and she had a replacement shipment sent out within 2... Vis mer
I reached out to Glo Melanin to cancel my recurring subscription. I am satisfied with the products, but currently I have more than enough and didn't want to continue getting more products auto-shi... Vis mer
Informasjon om virksomheten
- Velværesenter
- Leverandør av skjønnhetsprodukter
- Kosmetikkbutikk
- Helse- og velværebutikk
- Hudpleieklinikk
- Salgsautomat for hudpleieprodukter
Skrevet av virksomheten
Custom products for Melanin skin that actually work. Natural ingredients that are safe for long-term use. Created by leading Melanin Skin Experts
Kontaktopplysninger
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 95 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av to uker
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Rio did an amazing job with helping me…
Rio did an amazing job with helping me thank you
I want to Thank Elyka for her great…
I want to Thank Elyka for her great customer service and help
Shipment Inquiry
I had a lost shipment so I reached out to Glo Melanin to inquire. Rio promptly handled my concerns and had a new shipment headed my way in record time! Thank you Rio, and Glo Melanin for caring about your customers and standing behind your products!
Didn't receive my order!But you were…
Didn't receive my order!But you were very addiment giving my refund in a timely matter!and you took care of everything very quickly and thank you.
Elyka gets an A++!!!
Elyka was very prompt in responding to my emails. She thoroughly explained what I was confused and concerned about. She also showed compassion and respect when helping me.
I was introduced to Glo Melanin through…
I was introduced to Glo Melanin through an instagram feed. I liked the animation that informed viewers on melanin skin (what causes acne and or dark spots). It was creative and informative. What keeps me as a customer is my interaction with Elyka.
After purchasing my bundle I was concerned it wasn’t working. In my head I wanted immediate results. Elyka took the time in her response to meet me where I was, educate me on the process/journey of skin care and level set my expectations. Elyka’s response time was timely (check spam!). Through email -she presented warm, knowledgeable and understanding. Our brief interaction helped me to stay committed to the process.
With Elyka’s recommendations I made some tweaks. I really enjoy the soap, serum, corrector cream, moisturizer and now the SPF protection. My face feels light and is not “oily”. I have very oily skin but these products are literally light. A little goes a long way with each product.
I eventually signed up for the VIP membership. As Elyka mentioned, it takes time to transition into a new skin care routine. I enjoy using the all the products.
Thanks Glo Melanin!
Good stuff I love it and it’s almost a…
Good stuff I love it and it’s almost a week in and my skin is looking even better every time I use it. Wish the products came in bigger sizes but a little goes a long way.
I had a wonderful experience with Glow…
I had a wonderful experience with Glow Melanin customer service. I reached out with concerns about the packaging, and Rio was incredibly helpful. He listened to my concerns, communicated clearly, and made sure my feedback was acknowledged. Without hesitation, he offered a replacement, which showed how much the company values its customers.
I already love Glow Melanin's products, but this experience made me appreciate the brand even more. Rio's professionalism, kindness, and quick resolution turned a concern into a positive experience. Excellent customer service like this is hard to find. Thank you, Rio, and the Glow Melon team!
Rio in customer service was great
Rio in customer service was great. Very helpful, great communication and very quick at responding in helping me with an order that was lost or stolen.
My Go To Products
First of all, i want to say i love my Go Melanin products. My skin is clean and smooth. I ordered the soap and the bundle for my face.
I received the soap this past weekend and not the bundle as noted. I emailed Elyka to express my concern and she immediately responded back. I appreciate her rapid response and concern. I finally got my package on Monday.
Thank you
Rio #1
Rio, has been an absolute pleasure to work with. There was a bit of a mixup on my end, and Rio cleared it up right away without hesitation. Im enjoying using this product and brand on a daily basis!
I am very happy with my order
I am very happy with my order. I love these products!
Elyria has been so helpful
Elyria has been so helpful, understanding and patient with me.
Thank you so much for everything
Super responsive and quick resolution…
Super responsive and quick resolution of my issue. Andddd, it was actually my fault for giving the wrong address for the package to be mailed to in the first place. Elyka was quick and super helpful in resolving the issue and re-mailing my package to my current address! Thank you so so much!
Elyka helped with my issue with no…
Elyka helped with my issue with no sweat! She was very helpful when I needed help pertaining to my order. Thank you Elyka for a wonderful customer service! 👏
Elyka was amazing and very helpful in…
Elyka was amazing and very helpful in resolving my issue of a missing package. I will continue to support!
Awesome body oil very smooth and and…
Awesome body oil very smooth and and skin feel soft already thank you very much
Rio Rocks
I didn’t pay attention when checking out and accidentally set myself up for a subscription AND I had my delivery sent to my former address. Rio in customer service was excellent in helping me correct my wrongs. Will definitely be ordering again
Customer service
I ordered several skincare items, and when my package arrived, I noticed that two items were missing. I emailed customer service, and Rio responded almost immediately! They were incredibly kind, helpful, and quickly provided me with a tracking number for the missing items. I really appreciate how fast they resolved the issue and the excellent customer service. It's so reassuring to know they truly care about their customers. Thank you, Rio, for making the experience so easy and stress free!
I just made my first purchase with Glo
I just made my first purchase with Glo, and I'm looking forward to using it for the first time. I also wanted to share that Glo's customer service has been fantastic in assisting me with my concerns during my order, and got it handled right away, thanks to Rio. Rio, thank you again for your amazing service! I really appreciate how quickly you responded to my needs.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.








