Gisou Anmeldelser 1 481

I ordered before Christmas. Some of the items I used for presents. Hair oil and mask are nice. Other than that, oil bottles were leaking, and lip oils didn’t help with dryness at all, also, got one lil oil for myself- guess what, it’s leaking. I cannot put it anywhere cos it will leave oily marks everywhere. For the price I paid, I did expect better!

I’ve always been a fan of Gisou hair products, which makes this experience particularly disappointing. Unfortunately, the lip gloss has been a complete waste of money. From the moment I opened it, the applicator detached, leaving me with a sticky, unusable mess.
Within just two days of purchase, the product had already leaked in my vanity, leaving the tube half empty. This points to a serious issue with the packaging quality.
Beyond that, the formula itself was also disappointing—it left my lips feeling uncomfortably sticky and gave them an unflattering yellow tint.
For a product at this price point, I expected much better in terms of both packaging and performance.

Ik heb een gisou lip oil gekregen voor mijn verjaardag. Hier was ik er blij mij. Heel fijn product, qua texturen en smaak. Nam hem vaak mee in mijn tasje. Echter kwam ik er op een gegeven moment achter dat hij begon te lekken. Zowel als ik hem neerleg als wanneer ik hem recht op zet, de verpakken zit na een paar uur weer helemaal onder aan de buitenkant… Heel erg zonde, want ik was er in eerste instantie tevreden mee en wilde er wel meer hebben. Maar door dit probleem ga ik er geen meer aanschaffen…

Oplichters, product nooit ontvangen na 4 weken. Niet bij deze shop bestellen!

Si vous avez le honey pup qui tient le lip mask, ne le mettez pas dans le nounours car il ne tient pas du tout meme avec l'élastique

Niet kopen hier. Ik heb een pakje geretourneerd van €137 en ik heb na maanden nooit mijn geld ontvangen. Ze reageren niet op mails. Niet de moeite waard.

Al 2 keer besteld, heel fijne producten. Snelle levering.

I used to absolutely love Gisou, but unfortunately my recent experiences have been really disappointing.

The reason I kept buying from this brand is because their old hair mask was genuinely the best mask I’ve ever used. It made my hair incredibly soft, and I would have repurchased it over and over again. I’m still very sad that it was discontinued.

Since then, I’ve tried multiple products, hoping to find something that would give me that same result, but nothing has come close.
• The styling cream and leave-in conditioner spray are, in my opinion, the worst. They actually make my hair feel dry and cause a lot of tangling instead of detangling. I also really don’t like the scent, which makes it even harder to use them.
• The hair serum doesn’t seem to do anything noticeable for my hair.
• The hair oil is okay, but only as a pre-wash treatment. Using it on dry hair just makes it look greasy very quickly.
• The new hair mask is not bad, but it doesn’t give the same softness as the old formula at all.

The only product I still genuinely like is the hair perfume — it smells really good.

Overall, I feel like the brand doesn’t deliver the same quality it used to, especially considering the price point. Most of the products I’ve tried — especially the leave-ins — feel very average and honestly give me “drugstore” results.

Maybe it just doesn’t suit my hair type, but I’m mainly disappointed because I know what this brand used to be capable of. I really wanted to love these products, but they just don’t work for me.

Unfortunately, not a good review. I ordered three lip glosses, and all three leak profusely! You absolutely cannot carry them in a bag. So be careful! Because now my nice bag is full of lip gloss. I've never had this problem with other brands. It even leaks when standing upright. I reported this by email on March 4 and asked for advice, but still no response... I won't be ordering them again for this reason! Poor customer service too!

I was not satisfied at all 👎. I suggest you don't buy it, it's a waste of money

I hope someone on this app can assist me. I returned several items to Gisou for a full refund, following Gisou's instructions. It's been over a month, and their customer service team hasn't been replying. At this point, I am ready to cut my losses and move on—almost $200.

I am very disappointed with my experience.

On January 20, 2026, I placed an order with Gisou (order number: GI727061). I later returned the items, and according to the tracking information, the return was delivered to their warehouse on February 13, 2026.
It has been 16 days since the delivery, but I still have not received a refund.
I have contacted customer service six times via email, but have not received any response. No updates, no confirmation, nothing.
At this point, Gisou has both the returned items and my money, and the lack of communication is very frustrating. I expected much better customer service from a brand of this caliber. I sincerely hope that this issue will finally be resolved, but based on my experience, I cannot recommend placing orders if you expect timely support in case of problems.

Op 16 februari plaatste ik een bestelling van €50. De status staat op geleverd, maar ik heb helemaal niets ontvangen. Ik ben twee keer naar het afhaalpunt gegaan, en beide keren zeiden ze dat er geen enkel pakketje voor mij was. Ik heb contact opgenomen met de klantendienst, maar krijg geen enkel antwoord terug. Dit is een bijzonder slechte ervaring en ik vind het heel jammer dat dit zo moet lopen.

The lip gloss is so long lasting and worth the cost. It lasts all day long and smells delicious. This product is very worth the purchase

I don't understand how such a large and well-known company can be so messed up. It's been 6 weeks!!! I still haven't received any response from customer support! They sent me damaged, broken products. I sent photo evidence and described in detail what happened that day. I have had health problems because of this situation. Gisou is ignoring me on all social media! Complete silence on their part! They should be held accountable and refund my money, as they didn't send what I paid 200 euros for. DISGRACEFUL!

I ordered 2 times and both times I got everything I ordered. Their shipment is fast and the products… omg… the products are so good my hair had never been better. 🍯

Order marked as delivered but was not there, I have tried contacting gisou on the 5th of February. Was told to contact the courier myself after 10 days of waiting. I have done but have not heard back so contacted gisou again for help and now they haven’t responded.

Pessima esperienza ho effettuato un reso è stato accettato ho anche ricevuto l’e-mail confermando il rimborso ma
Questo non è mai avvenuto,ho provato a contattare svariate volte l assistenza con diverse email mai avuto risposta e mai ricevuto il rimborso pessima esperienza

Una settimana fa mi è arrivato l’ordine, contenente vari articoli fra cui il set “GLOW ALL THE WAY”, aprendolo ho notato che l’olio per i capelli era completamente rotto e svuotato, con tutti i frammenti di vetro dispersi all’interno della confezione, situazione anche potenzialmente pericolosa, in più all’interno della Blind box mancava l’applicatore per la maschera labbra, ho provveduto subito ad inviare mail all’assistenza clienti ma ad oggi non ho ancora ricevuto risposta, sono sinceramente molto delusa dell’accaduto e della mancanza di riscontro, considerando la qualità e l’attenzione al cliente che mi aspettavo dal vostro brand.
Chiedo pertanto un riscontro urgente e una soluzione adeguata, come la sostituzione degli articoli danneggiati/mancanti o un rimborso.
Resto in attesa di un vostro cortese e rapido riscontro.

J’étais censé recevoir mon remboursement au plus tard le 9 février (14j après réception du retour) à ce jour, je n’ai toujours rien. J’ai saisi la répression des fraudes car c’est tout simplement de la fraude. Merci de bien vouloir me rembourser immédiatement. Dommage, les produits sont pas mal mais le service client est juste incompétents. A FUIR