gFiber Anmeldelser 

Cynthia is super helpful!!! Love my g fiber !!!

The actual Internet connection product is very good. The customer support when you have issues is atrocious. They make it very difficult to figure out who to contact and when you do it’s a crapshoot if he actually gets someone who can help you.

Chrystyna and Mari are exceptional at their job. They are knowledgeable of the services offered and were willing to answer all my questions. I’m very happy to be a Google fiber customer. Thank you ladies for all your help.

Cynthia is great! She’s knowledgeable and sweet and I’ve gotten nothing but great feedback about the service!

Took my money and never used any internet and they have been "forwarding the issue" for a month now and I still cant get an answer...dont use them

no idea what all the 5 star yoga topic reviews are about. service seems solid. switched from comcast, never looked back. spammed with comcast junkmail. ill take 99% reliable fast service with wifi over trash, thanks. competition keeps everyone honest. thats it

Love our fiber! Khale and Silas are great

Met Caleb and Silas appreciated the help. Need this in Murfreesboro Downtown area

Thank you so much to Google Fiber and I would like to shout out Cynthia Nolen for always showing up for The Wallace Resident Events and making them spectacular 😀 We appreciate the collaboration as always thank you

I cancel the service the anyway went out and pull the cold in my front yard and leave all the cold outs

I am extremely disappointed with Google Fiber's customer service.
My internet went down on Saturday. After troubleshooting with support, it was determined that the issue was not with my router or my fiber jack inside the house. I was told the problem was outside and that a technician needed to come out to fix it.
The earliest appointment I was offered was Thursday—more than five days after my service stopped working. That meant I had to go without internet for over five days, even though I work from home and depend on a reliable connection for my job.
Waiting nearly a week for a technician to repair an issue that isn't the customer's fault is unacceptable. Reliable internet is essential, especially for people who work remotely. I expected much better service and faster response times from Google Fiber.

Google fiber is garbage I have had a broken conduit to the vault in my front yard for almost three months and their fix was to run a new wire thru both my neighbors yards unburied for 2 1/2 months. which they have had to replace because the wire has been smash and cut. Today they tell me it will be another 1-2 weeks before they fix it again so pissed 😡….. they inconvenience my neighbors and don’t give a dam. Nothing like a wire across your two neighbors yards and driveway to make you popular…. Tired of the bs run around the customer service gives me. Too bad it won’t let me post pictures or I would

I scheduled to have fiber installed at our home on 7/16. On 7/22 @9:37am I was sent a text about needing to access our property for pre-installation. I responded within the same minute at 9:37am and said yes that they had access. @9:40am I was notified that the pre-installation was moved to the following day because they were already booked for that day. On 7/24 I was sent a text that they needed access to my yard. I said ok again. 3 hours later I received a text from google saying they were canceling my install appt because the pre-installation was not done and my appt was moved another week out. I called Google requesting a supervisor. I was promised that I would have internet by Tuesday 7/28. 7/27 again the pre-install sent me a text. I said yes and was told again that my appt would have to be rerouted to the following day because they were scheduled already. I called Google again. was told they would get them out there that day. 10 mins after getting off the phone the pre-install team texted me and said they will not be able to come until the following day. 7/28 - nothing nobody showed up or texted about coming. I call Google again and was told that everything would be taken care of by 7/29.... here I sit still with no internet. My first and worst experience.

Live in Huntsville, Alabama reporting issue two weeks ago and I still ain’t fixed it

Been using Google Fiber for 2 years and love it! Shout out to Kale in Nashville, TN. He has been amazing and always treats the residents he serves well

I switched to Google Fiber on July 15 because I signed a new lease with my building and had to switch providers. Since switching to Google Fiber, I have been losing my connection almost every day. I spent hours on the phone with support on Saturday. I was given an escalation number and was specifically told that someone would contact me within 24 hours. That never happened. I received no follow-up, and the problem is continuing today. The connection was so unreliable that I was unable to place a call. This is very concerning because I need dependable service, not a connection that repeatedly drops. I also need to point out that every time I have to call support and spend hours troubleshooting, this is a loss of wages for me because I work from home. This issue is affecting not only my personal internet access but also my ability to work.
A previous representative identified that my network is operating on Wi-Fi channels that are being used by several nearby networks. I understand that may be contributing to the problem, but repeated reboots and basic troubleshooting have not resolved the issue.
I am very disappointed with Google Fiber so far and wish they were more reliable.

We we're told when we signed up that they had technical support.When you call for technical support, they don't send anybody out, they want you to be the technician.

For the amount of buddies, they charge.The customer should not have to be the technician.We still do not have our issue fixed.

Why can't customer service just be honest rather than having to have salespeople that are commissioned and tell you that they do not have any in home technical support.

How do older people get their internet fixed? I guess with this company you don't so guess I'll be moving on to another company.

I despise dishonesty, and this company is extremely dishonest. Save them lots of money not to send somebody out.

If you want in home technical support, stay away from this company.

My internet has been great, I have no issue with that. About 2 months ago I was mowing and accidently mowed over a gfiber line. I didn't even know until I found my internet was out. I contacted gfiber who sent someone out to access the situation. About, maybe 5 days later I got a temporary fix. Turns out when I first got fiber they put the line above a tree root and just covered it with dirt. With all the rain we had, it washed the dirt away leaving exposed line. They put in a very 'shoddy' new wire with broken, bendable plastic. It looks ugly. Then someone put about 18 orange flags in my yard. They have never fixed the temporary "fix" and the 18 flags are still in my yard. It's hard to mow around all the flags and makes my yard work twice as hard. I finally did a 'chat' with gfiber and was told I could take the flags down and that the temp fix was ok. But, they would not give me a copy of the chat that said it was ok. So I get an ugly, broken, temp fix and no one has done a thing. Thats at& t ...oops, with that kind of service I forgot who you were. googlefiber.

Will and Cylus are awesome! Gave me great information about fiber definitely willl take it under heavy consideration!