gFiber Anmeldelser 

So stressful! We tried to ordered a WiFi extender and the AI canceled our account! We’ve not had WiFi now for a week. And then had to set up a new account which the new pucks never arrived for. A week later we finally got the new puck which we ordered 2 of since we couldn’t get WiFi throughout the house, and only one arrived. So now still no WiFi in our office until the second one arrives. Absolute disaster! If you need more than one WiFi extended choose something else!

Current GFiber member by the way of Webpass in San Diego (since 2015). GFiber customer service is the pits. Wasn't this way before when it was Webpass here in San Diego. GFiber bought out Webpass a couple of years ago. Since then getting answers out of their customer service organization is worse than pulling your own teeth.

Recently, I had a question about when my service period started and also to request a hold on my service for a month. This used to take a few minutes with Webpass. The first customer service rep (CSR) didn't seem to hear me at all. I called again and after a 5 minute wait, got connected to the second CSR. She took close to 33 minutes to address what I consider a minor question and a request for pause of service. The experience was comparable to what it takes with government agencies. Most of the time was spent on hold, as the CSR was "looking up my records." The whole interaction was the pits.

Met Kale at breakfast grab and go. He’s great! Switched to GFiber a few months ago. Service is great!

Google fiber is trash. It’s expensive because it’s supposed to be the best. For the price it should be more reliable, but every month there is an outage that lasts hours if not for the whole day. Not to mention when they installed Google fiber in my home, they trenched my yard and caused sink holes. While also not fixing the large hole they left near my sprinkler. Only to find out they damaged my sprinkler which flooded my whole front yard. They are not worth the money that they charge. Complete unreliable trash!!

We chose G fiber were sent a router it wasn't working my husband called rhey said to give it 24hrs. My husband calls again now they tell him another 72hrs worst customer service ever

Nothing gets a 5...but G fiber comes close. We were ATT for 5 years with slower speeds, but few outages. The issue in our ranch style house was connectivity. Several areas were knocked out due to layout and appliances...and our plan, although cheaper than G fiber, was slower. Our nextdoor neighbor signed up to G fiber first and loved it. Their cost and ours with G fiber was/is $19 higher...but...we doubled our speed and...got a mesh unit (free) that now covers our home AND yard. We have lots of devices pulling on the router... without a hiccup. We've had one down time that I'm aware of... resolved in an hour (yes ..new construction did it). Other than that...it works flawlessly. OBTW...we did have a modem issue...all modems from COMCAST, ATT, G fiber...etc., are rebuilt... not new. Anyway, they replaced it in 48 hours ..and it has worked just fine. I'm sitting in our living right now and using an old android phone...and here is the speed: 470 down! I recommend this provider.

Reliable Internet, and great coffee today

Gfiber did some construction outside my home back in April when they were laying down their cable for service in Lakewood. They damaged my neighbor's sprinklers as well as mine. We took photos and provided an invoice for proof. They had 4 people come out so far to look at the damage and to keep ensuring us the problem would be resolved to date they continue to give us the run around. I have emailed at least 8 or more times. I just sat on the phone again for a long period of time trying to get compensated for the damage they did. They have failed to compensate us for the damage. I planned to sign up with them once the service became available in our area. However, with customer service this terrible and not compensating us for the damage I have decided not to go with them if this is how they conduct business. They have horrible customers service, and they continue to pass along the issue with no resolution. Buyer be aware of their poor service.

Rude, loud, and drove over everything in my yard!
So Google Fiber doesn't open until 10am but their employees are here at my house at 7 am, driving through my yard, running over my gardening tools and soil that I had delivered. They didn't even have the decency to ask if the could drive though my yard, (they couldn't speak English) nor did they apologize for damaging my spade! 😡😡😡

Buyer beware, do not buy Google Fiber. It is vastly inferior from an uptime perspective. Google guarantees 99.9% uptime. In reality, it's closer to 97-98% which is COMPLETELY unacceptable in 2026. Do not make the mistake that I did. As much as I hated Comcast, at least they would notify users of outages prior to them happening. Google apparently has not concept of "project management". They just shut down the network WITH NO PRIOR ENGAGNEMENT. Seriously, don't make the same mistake I did.

Internet constantly goes out and when it does it takes an act of god to get someone on the phone.

I am extremely dissatisfied with Google Fi’s customer service and the way this ongoing issue has been handled.

On July 21, I contacted customer service because the third line on my account could neither make nor receive phone calls. I spent approximately two hours on the phone troubleshooting the problem. During that call, the line was mistakenly deleted from my account and then reinstated. The representative eventually had to end the call but promised to call me back to finish troubleshooting. She never called back, and the phone still does not work.

When I called again on August 24, I was transferred to four different representatives. After spending even more time trying to get help, I was told that they could not assist me because of technical difficulties.

To make matters worse, I was informed that the rebate associated with this line could be revoked because I was supposedly not meeting the rebate requirements. I explained that the phone has not been used because the line is not working—not because I failed to meet my obligations. I should not be penalized or required to repay a rebate when Google Fi has been unable to provide working service for that line.

Customers are frequently kept on the phone for excessive amounts of time, representatives have difficulty communicating clearly, and issues are passed from one person to another without being resolved. Although the representatives offer words of apology, their actions do not demonstrate genuine concern or a commitment to fixing the problem. After more than a month, the phone is still not working, and I am very disappointed with the lack of accountability and follow-through.

Very bad service, poor connection, worst internet I’m very frustrated, every night my connection goes down and I can’t even watch movie on my tv it gets blurry and stops all the time , every time I chat with them they just tell me to reset it that’s it , I’m thinking to go with xfinity

super yummy food, super kind, loved this event

Very friendly, informative and considerate experience. Thank you for a great time, and so many treats!

Jada was a wonderful host and sale officer

I switched from Comcast/xfinity to google fiber. Was good in the beginning now it almost as bad as next day impossible previous internet provider. It’s almost next impossible to get help a timely manner. I work from home I don’t have time to spend hours waiting for them to figure out what the hell is wrong with my Internet they sent me a new modem. I can’t connect to Wi-Fi. I keep getting notification on the app saying that my router is not connected and when you reach out to Customer Service they do basic troubleshooting and then they tell you they’ll escalated Ticket and you could take a while for that to be resolved. Why the hell are you gonna send a new router if it doesn’t work and then tell me it’s an internal problem I don’t know hours to wait on for you to fix my Internet.

I have had excellent service from Gfiber. When scheduling the installation and preinstallation it was not as soon as other providers have been, not same day, but acceptable-they had it completed with in a week. We have only ONE outage that lasted for several hours, I had forgotten about it but received a nice credit on this month's bill. The internet now works in again in my whole house and it is better quality than my previous provider.
It was surprising reading the negative reviews. They all mentioned the exact opposite of what I have experienced. I signed up about May or June when my previous provider hiked my rate up and the internet stopped working in my entire small house.

Very disappointed. Technician has installed the equipment and can't to make it working. He left it an said to call to support and they will fix it. We call to support every day and it's still don't work. Last time the support person said if we don't like it we can cancel the service, but they going to charge us first billing cycle even their equipment never working since installation .
The installation was terrible. They made a few wrong holes through our home wall before right one. Left all cardboards and trash on the floor. The outside cable still on top of bushed and over our concrete porch.

Google Fiber’s “automated system” is apparently more important than its customers

We cancelled our Google Fiber service on July 8, 2026, and returned all equipment the same day. Google Fiber confirmed in writing that the equipment was received and that nothing further needed to be returned.

We were owed a **$51.94 refund** and were specifically told it would be processed on August 10 and issued by August 15.

It wasn't.

I contacted Google Fiber on August 17 and was told that I now have to wait until the **first 20 days of September** to receive my money. When I asked for the matter to be escalated, I was repeatedly told that an “automated system” controls the refund and that employees cannot override it.

That's not an acceptable response. **Your internal system is your responsibility, not mine.**

I followed every procedure Google Fiber required. Google Fiber acknowledged the refund was owed, gave me a timeframe for receiving it, failed to meet that commitment, and then refused to connect me with someone who could actually correct the problem.

The issue isn't the $51.94. It's the complete lack of accountability. If your system fails to do what your company promised, the answer should be to fix the problem—not tell the customer to wait another month.

I've now escalated the matter beyond customer service. **Google Fiber needs to do better.**