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At first i was very impressed by Google Fiber. But the past few outages. Its becoming a more than normal issue. This company seems very unsympathetic about it. And asking for credit for the time you were without it. Is a serious issue with this company. And now lets talk about all the citizens front yards they have torn up to lay lines in the easement. No warnings. You just wake up to or come home from work with holes in your yard. These people are out of control. No respect at all. Yep all business and its about that money and forget the consumers or home owners property. They dug my property up three times. And each time i had to pay and replace all the grass they destroyed. SMH

Cynthia, Mari, and Chrystyna were lovely. They went above and beyond for my needs and they always help out our community with events

This has nothing to do with the internet service. It has to do with their billing systems. Tried to change my payment method from one credit card to another. It was like pulling teeth. Tried to do it online. Kept looping me back to the prior page to renter information. Called their support desk. The agent tried to be helpful but could not resolve the situation. After putting me on hold for several minutes she said the situation has been escalated. Asked me to try again after 48 hours.

Everyone at this company is childish and incompetent. It's been over 5 months since my service was supposed to be installed. Still not completed.

Google Fiber has been nothing but problems for our household. We switched from AT&& as Google had the same rate for a higher gigabit per month and I heard good reviews.

It was the worst decision I made for our internet.

The system was very spotty, the hardware gave us nothing but issues and it ended up negatively affecting my work and business.

EVERY. Time. I called customer service they were not helpful. The AI-based customer service chats were not only unhelpful but ALWAYS made things worse.

Whomever is running this business does not care about you. Does not care about the service. Does not care about their reputation.

So today, after the internet dropped AGAIN during an important presentation, I contacted AT&T to return to their service. They now offer 5gig per month for under $60 a month.

I don't like AT&T, but I do like the fact that a did not have even 1/100th of the issues that I have had with Google.

google fiber digs a huge whole in your front yard to install there fibers without telling you what they were doing. It's okay for them to ruin your yard, because people are requesting there surface

At first google fiber is awesome, I gave them 5 stars. Recommended a lot to family and friends. Then came the outages, and it's not just short ones. They are like anywhere from 6 to 12 hours or more. Working from home is like an horror movie with these outages. 07/08/2026 around 11AM outage started. I was told 2:30 PM then 3:30 PM and now 9:30 PM for service to be restored. What next, a later time?

You never know when its going to drop. The only reliable thing about gfiber is its going to drop and drop for hours if not days. I gave them a month's log where I was down 48% of the month. These scumbags have me a credit on my next bill of 98 cents! When it works it works great but when you start to feel comfortable, it goes bad. Just this morning I logged 14 disconnects from their side in an hour and 10 minutes. They said it's power issues and is expected to be fixed by midnight. Its been dropping before they gave this bs excuse.
Support is garbage and no help at all

I was honestly really excited to get Google Fiber installed once we got our new home but it's been such an awful experience trying to get it installed. We've had 5 technicians come out within the past 6 days, all reporting a different problem. It's been the fiber line, our equipment, the configuration, the wall jack, etc. We still don't have working internet. The techs have been fine and customer service has been good but its super frustrating to be in this cycle of: Tech comes out -> "fixes issue" on our end -> says that support needs to fix/finish something on their end and leaves -> support cant fix it and "identifies new issue" -> support sends out another tech to "fix" the "new issue". Im hoping this last round of "backend issues" fixes our problems but at this point I feel like an idiot for holding out hope. I just want good internet man. :(

The company that GFiber contracts to do installations damaged my lawn irrigation system when they installed the main fiber line. Rather than let my lawn die I opted to fix the damage myself. When they sent out the contactor to inspect the damage he had no idea that I had already repaired it. It took me a couple of hours to locate the leak, a couple of trips to Home Depot, about $40 for parts and my water bill was significantly higher than normal. All they offered to compensate me for was for the parts. That tells me that my time is of no value to them. Therefore I will never be a customer of theirs because they are no value to me.

These guys always blame their not working internet on construction reasons. On top of that when they send people out here, they test one thing and nothing else to see if it actually works or not. Than if it doesnt you have to call and wait another 24-48 hours. With that said, it also took them a week to figure out that we needed a new device entirely and it took 4 dudes to figure that out. Now we have to wait another 5 days for them to come in and do that. They don't know what they're doing, we've had this problem since last Saturday, tried getting help but its the same results everytime.

Really like having my Gfiber internet service. Called once to set it up and haven’t needed to call back. Cynthia was awesome helping me get set up.

Haven’t had my service installed yet, but customer service experience so far has been solid. Jada went over the services and options with us and helped schedule a tech to come install the devices. She was very helpful and process was quick. Looking forward to getting service up and running.

Google Fiber provided the residents at our building with donuts and snacks while informing us of their products. José was kind and informative in explaining the services they offer.

Gfiber sponsored a wonderful yoga session at my building. It was the perfect morning and the team was a pleasure.

Sweet and informative! Cynthia, Mari, and Chrystyna

Fantastic yoga class great experience. Shall happen more often !

Google fiber has more outages than underdeveloped countries. My friends in underdeveloped countries actually joke about my horrible internet service when the outages delay my WhatsApp responses.
I am forced to have it because of the building I live in.
DO NOT GET GOOGLE FIBER. The only answer they have to hours long (at a time) outages is: "We are aware of the outage and are doing everything possible to resolve the issue ".
If you have the ability to select another provider, please do so.

I purchased GFiber in April and the service went out May 1st. They came out after 2 days and reinstalled the line. They never buried it. The service shutdown again on June 2nd. They came out this time in 24 hrs and replaced it again. Never buried it. Went out again June 15. I was told they would be here June 16 in the morning. Got home from lunch no one. Called we will be there 5pm to 6pm no one ever showed up. They had also told me multiple times the first time it went out they would come out. I cancelled the service today and now I am unable to leave a google review for Gfiber. I can leave a reveiw for other companies but not GFiber