Needed to contact help desk, but no phone number, only an email, so didn't know what to expect with response times, but I got a helpful reply within half an hour from an actual person who sorted out... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Opening an ISA with Chip was really easy. Their app is easy to use, and when I had an issue transferring some money due to my admin error, customer services talked me through everything, keeping me up... Vis mer
Been using Chip for years and genuinely cannot fault them. Their savings accounts and their investing plans are great. They have done a lot of work bringing in exciting prize opportunities over the ye... Vis mer
Selskapet har svart
The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Chip
Skrevet av virksomheten
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Kontaktopplysninger
232 Shoreditch High Street , E1 6PJ, London, Storbritannia
- hello@getchip.uk
- getchip.uk
4,4
Enestående
5k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Excellent customer service
Great to save with. Excellent customer service if you need it. Really quick and very helpful
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Amanda,
Thank you very much for your high recommendation. We are pleased to hear that you are finding Chip an excellent platform for your savings and that our customer service team has provided the quick, helpful support we always strive for.
The Chip Team
Good service,
Chip showed that it responds well to customer issues. I was very satisfied with the service I received,
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Malcolm,
Thank you for your positive review. We are delighted that you were satisfied with our response to your recent inquiry. We strive to provide effective and professional service at every touchpoint, and we truly value your feedback on our performance.
The Chip Team
Strong recommend
Easy to use and with great, swift customer service should you need any help. Strong recommend!
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Victoria,
Thank you so much for sharing your positive experience with us. We are committed to providing a streamlined service backed by prompt customer support, and we are delighted that you would recommend our platform. We look forward to continuing to support your financial goals!
The Chip Team
It’s honestly the best customer service…
It’s honestly the best customer service out there. Fast, good chat and highly effective. Faultless.
25. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Stuart,
We are delighted to hear that you found our support both fast and highly effective. Maintaining a standard of faultless service is a collective effort at Chip, thank you for your support and for being a part of our community.
The Chip Team
I had a query that was puzzling me
I had a query that was puzzling me and the guys at Chip were very quick to find me reassuring answers without me having to repeat my problem.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Campden,
Thank you for the positive review. We are delighted that our team could assist you so effectively. Minimizing friction and providing accurate information are top priorities for us, and we are glad we met those standards during your recent interaction.
The Chip Team
I have invested £2000 in Chip and as it…
I have invested £2000 in Chip and as it appears to be earning no interest, would now like to withdraw the full amount. This is proving difficult to do. The app insists I must give Chip 90 days access to my personal bank account. I do not want to do this. I'm not sure what to do to withdraw my money.
Today - 25.2.26 Chip responded helpful and enable me to withdraw the money without having to give access to my personal bank account.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Jane,
Thank you for taking the time to share this, and I am really sorry you are finding the withdrawal process frustrating.
Chip uses open banking to verify accounts securely when moving money, please get in touch with us through the in-app chat so we can look into your account and guide you step by step. If you cannot access the app at all, please email hello@getchip.uk with your details and we will help you as quickly as possible.
We want to make sure you can access your funds easily and feel confident using Chip, so we are here to support you.
The Chip Team
Excellent App
Excellent App, with helpful staff who responded promptly to my enquiry.
17. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Sue,
Thank you so much for the lovely feedback.
We are really pleased to hear you are enjoying the app and that our team were able to help quickly with your enquiry. Providing clear, prompt support is something we care a lot about, so it means a great deal to hear that reflected in your experience.
The Chip Team
Glen & Rikki at Chip went over and…
Glen & Rikki at Chip went over and above to help resolve the issue I had receiving OTP’s when I upgraded mobile phone and moved networks .
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi HA,
Thank you very much for sharing this, it is rewarding to know our team successfully navigated this for you, sometimes network issues can cause delays in the OTP's being received.
I will ensure that both Glen and Rikki are recognized for their commitment to seeing your case through to resolution.
The Chip Team
Dealing with a bereavement
Following a bereavement, I was tasked with reaching out to Chip. All my messages were with the same person, Todd, who consistently offered his condolences . I was kept up to date with progress at each stage. Very considerate and empathetic with situation and Todd warned me that some correspondence would be in the name of the deceased and he apologised. He then gave me a timeline of the next steps. All resolved relatively quickly and very smoothly.
A very positive interaction.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi there,
Thank you for sharing your experience with us during such a difficult time. We are deeply sorry for your loss, and we are glad to hear that Todd was able to provide the compassionate support and clear guidance you needed. Ensuring these sensitive matters are handled with dignity is a priority for us, and we will ensure Todd is recognized for his exceptional care and professionalism.
The Chip Team
Was a great app from the beginning I…
Was a great app from the beginning I remember when it opened an stuck with them and it got much better now dont what it is my whole account sign has gone keeps wanting me to sign up no pin login says contact support no where to contact support glad iv not got much money here now become very sketchy.
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Kraig,
We’re really sorry to hear this. That sounds incredibly frustrating, especially as you’ve been with us since the early days.
If the app is asking you to sign up again and you can’t access your PIN login, it’s usually a sign that something’s gone wrong with the sign in process rather than your account itself. Please don’t worry, your money and account details won’t have disappeared.
As you’re currently unable to access the app, the best thing to do is email us directly at hello@getchip.uk and our team will be able to locate your account and help you get back in as quickly as possible.
We completely understand how this can feel concerning, and we appreciate you sticking with us. We’ll get this sorted for you.
The Chip Team
Whole experience was good but change of…
Whole experience was good but change of mobile number can cause problems, needs better awareness of consequences.
many thanks, paul
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Paul,
Thank you for your feedback, we recognize that updating a mobile number is a critical security step that can occasionally result in service friction. We are always reviewing our communications to ensure users are better informed of the security protocols involved during this transition.
The Chip Team
Would recommend great app easy to use…
Would recommend great app easy to use easy to set up and buy stocks and fun with prize savings account and customer service is always quick to respond and resolve issues on the rare occasion they occur very rapidly
(Thank you usamah)
19. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi HM,
Thank you for the fantastic recommendation! We’re thrilled to hear you’re finding the stocks and prize savings features so easy to use. I’ll be sure to pass your kind words on to Usamah as he’ll be delighted to know he could help you out so quickly which as what we always aim for.
The Chip Team
Excellent prompt service
Excellent prompt service. I'm very happy with Chip
18. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Anne,
We are so pleased to hear this! we know that when it comes to your savings, 'prompt' service is key to peace of mind, we will be sure to relay your kind words to the team.
The Chip Team
Excellent customer support
I received really good support from Chip when I was having problems linking my bank account with my chip account. Their responses were quick, concise and helpful, so the problem was soon resolved. Thank you
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Peter,
That is exactly what we like to hear, linking a bank account is the most important step to getting your savings moving, so I’m glad our team was able to jump in and make it a smooth process for you.
The Chip Team
Timely and professional
Timely, clear and helpful response and advice when I needed information and guidance. Thank you
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Abimibola,
That is exactly what we aim for! We know that when you’re looking for guidance, the last thing you want is a slow or confusing reply. It’s great to hear that our team was able to provide the clarity you needed, right when you needed it.
The Chip Team
Very good communication
Very good communication, good products very pleased Highly recommend.
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Catherine,
That is wonderful to hear! We know that clear communication is just as important as the products themselves, so it’s great to see that balance is working well for you.
Thank you for the high recommendation, it means a lot to the whole team!
The Chip Team
Good customer service
Good customer service, Chip informed me that I needed to reconnect my bank account to the app, and informed me how to do this. Great support and a quick response to my questions.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Alan,
It is great to hear that the reconnection process went smoothly for you! Open Banking connections usually need a quick refresh every 90 days for security, so I'm glad our team was on hand to guide you through it.
The Chip Team
Great service
Really simple, great way to manage money and get competitive interest rates. Very efficient and helpful customer support. Recommend
12. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Lewis,
Thank you for the recommendation! We’ll keep working hard to ensure we stay simple and efficient as your savings continue to grow, and we are always here to support you along the way.
The Chip Team
Great customer service
Contacted Chip with a question about the Prize Savings Account and was pleasantly surprised to receive a quick, helpful reply from an actual human. This is how customer service should be done - not the generic or AI-generated responses that sadly seem to be the norm these days. Good job, folks!
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Roy,
This feedback is a great reminder that while our tech handles the heavy lifting, our people provide the peace of mind. I'll make sure the team sees this and thank you so much for your review!
The Chip Team
Great communication with Chip….
Great communication with Chip….
Would recommend using them …. Fast and reliable service…. Excellent
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Susan,
It is fantastic to hear that you’re finding us fast and reliable! We know that clear communication is the foundation of a great banking experience, so it’s wonderful to know we’re hitting the mark for you.
The Chip Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.