Needed to contact help desk, but no phone number, only an email, so didn't know what to expect with response times, but I got a helpful reply within half an hour from an actual person who sorted out... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Opening an ISA with Chip was really easy. Their app is easy to use, and when I had an issue transferring some money due to my admin error, customer services talked me through everything, keeping me up... Vis mer
Been using Chip for years and genuinely cannot fault them. Their savings accounts and their investing plans are great. They have done a lot of work bringing in exciting prize opportunities over the ye... Vis mer
Selskapet har svart
The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Chip
Skrevet av virksomheten
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Kontaktopplysninger
232 Shoreditch High Street , E1 6PJ, London, Storbritannia
- hello@getchip.uk
- getchip.uk
4,4
Enestående
5k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great communication with Chip….
Great communication with Chip….
Would recommend using them …. Fast and reliable service…. Excellent
11. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Susan,
It is fantastic to hear that you’re finding us fast and reliable! We know that clear communication is the foundation of a great banking experience, so it’s wonderful to know we’re hitting the mark for you.
The Chip Team
I wouldn’t waste your time opening up…
I wouldn’t waste your time opening up an account as once they’ve got you they soon lower the rate to just above 2% when they’re offering new customers 4.5% so really, not looking after you at all . When they say to you, oh, we will give you another 1% so that’s 3.5% still crap, Tesco’s pay 4% easy access . They start off well, then that’s it. No customer service no nothing
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi There,
We’re really sorry to hear you feel let down. We know how frustrating it can be when rates change, especially if you see different offers elsewhere.
Our savings rates can move up or down in line with the wider market. From time to time we also run limited promotional rates for new customers, which is common across the industry. That said, we’re always working to keep our rates competitive and offer a range of options to suit different needs.
We’re also sorry to hear you feel there’s been no customer service. That’s certainly not the experience we want anyone to have. If you’re open to it, please reach out to us via the in app chat so we can look into your situation and support you properly.
Thank you for sharing your feedback.
The Chip Team
Good enough interest rate for instant…
Good enough interest rate for instant access, but the clincher for me is INSTANT transfer of monies into my bank account.
10. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Phil,
While we work hard to keep our rates competitive, we know that true "instant access" means getting your money back exactly when you need it so thank you very much for the excellent feedback.
The Chip Team
The most flexible service
The most flexible service. Excellent customer service and reassuringly robust security features.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi William,
We know that when it comes to your money, there’s nothing more important than a robust defense, so it’s great to know our security features are giving you that peace of mind.
I’ll be sure to pass your kind words along to the customer service team as well, they’ll be delighted to know their support is hitting the mark. Thank you for the high recommendation!
The Chip Team
Excellent customer experience
Excellent customer experience
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi John,
Thank you for taking the time to share your support, we’ll always keep working hard to ensure the app and our service stay at that high standard for you.
The Chip Team
Great personal service and friendly…
Great personal service and friendly rapid response to any query.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Carl,
It is wonderful to hear that you're enjoying the personal touch! knowing our team's speed and tone hit the mark for you is fantastic feedback and is exactly what we aim for.
The Chip Team
Very quick to reply to my question all…
Very quick to reply to my question all sorted thank you.
7. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Ian,
That is exactly what we love to hear! We know that when you have a question about your money, you want answers fast, so it’s great to know our team got everything sorted for you without the wait.
The Chip Team
Good online support
Although there is no phone number for support, the chat service was quick and thorough.
5. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Lesley,
It is great to hear that our chat service hit the mark for you! While we are a digital-first platform, we’ve focused all our energy into making our in-app chat as quick and thorough as possible so you aren't stuck waiting on hold.
That being said, we know some situations are better handled with a conversation, so we do look to support with these when needed to make sure your query is answered as soon as possible.
The Chip Team
Chip offers a good old fashioned financial service
Chip is a chip off the old block which in this case is a great old fashioned financial service and in my case a nest egg with a monthly prize draw! I was a bit doubtful of them at first wondering if they were a scam etc but no they are as honest as the day is long. They are handy when you need to save a bit or a lot for a rainy day or invest big or small in the stock market! Added to which, they are UK-based, and FCA-regulated. Their services is great! They always answer quickly and sort out any problems you may have. Thanks especially to Usamah for dealing with my savings account.
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi M Westwood,
What a fantastic review! It is wonderful to hear that we’ve earned your trust as we know that moving your money to a new platform can feel like a big step, so hearing that you now see us as "honest as the day is long" is the best compliment we could receive.
We’re thrilled that you’re enjoying the monthly Prize Draw and the flexibility of our savings and investment options and I will be sure to give Usamah a special shout-out; he’ll be delighted to know he helped you feel secure and supported.
The Chip Team
Svar fra Chip
Hi Peter,
That is exactly what we aim for! We know that when it comes to your money, speed and clear communication are everything and It’s great to hear our team's responsive action hit the mark for you.
The Chip Team
Very quick and easy
Very quick and easy! Decent interest rates to boot!!
6. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Melanie,
That is the perfect combination! We’re thrilled to hear that the app feels quick and easy to navigate, and even happier that our interest rates are hitting the mark for you.
The Chip Team
Technical issues now resolved
Usamah at Chip was great at helping us sort out opening another account with this company when accessing two separate accounts on a single device which caused us real issues. We now know we should access our accounts on separate devices.
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Mrs Shephard,
It is wonderful to hear that Usamah was able to get you back on track! Managing multiple accounts on one device can definitely be a bit of a puzzle, so I’m glad we could clarify that for you and resolve the technical hurdles.
I will be sure to pass your kind words along to Usamah, he’ll be thrilled to know his help made such a difference.
The Chip Team
Hi very good service etc
4. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Steve,
That is exactly what we love to hear! We’re thrilled that you are enjoying the service and finding everything to your liking.
The Chip Team
Easy to set up and good rates for the…
Easy to set up and good rates for the time i used it. They are bringing in new products so may join again in the future.
3. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Chetan,
It is great to hear that you found the setup easy and enjoyed the rates during your time with us! We are constantly working on expanding our range, so it is exciting to know our new products might bring you back into the fold in the future.
We’d love to welcome you back whenever the time is right. In the meantime, thank you for the support.
The Chip Team
Been with CHIP for a few years and…
Been with CHIP for a few years and found the App very easy to use. Had to close the account as needed the funds and needed a final interest statement for tax. Forgot to download before I closed.
Emailed them an hour ago to get the statement and got a virual immediate reply with everything I needed. Amazing service. Thank you CHIP especially Usamah for fantastic service!
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Gay,
What a fantastic way to wrap up your time with us! It’s brilliant to hear that even as you were closing your account, our team and especially Usamah could get you exactly what you needed for your tax records within the hour.
We believe great service shouldn't stop just because you've reached your savings goal. Thank you for being a part of the Chip community for the last few years; you’re always welcome back if you decide to start a new savings journey in the future!
The Chip Team
Wrong Information Given
I asked about a Chip bank transfer from the Leeds Building Society to my Trip ISA. The answer related to the Yorkshire bank. I asked again, told them it was the Leeds BS and got absolutely no answer. My ISA will now, unfortunately, be transferred to another bank. A phone call would have answered this immediately.
After this review I had a reply from Chip and I am happy to say they gave me better information. I have yet to try, but well done to Chip for apologising and restoring my faith in them!
28. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Lucy,
I am very sorry for the frustration and for the fact that we weren't able to provide the clarity you needed regarding your transfer from Leeds Building Society. It’s disappointing to hear that a breakdown in communication has led to you moving your ISA elsewhere, as we always aim to make these transitions seamless.
We understand that sometimes a quick conversation can resolve what text cannot. While we currently focus on digital support, we are actually looking to make big improvements to the chat journey this year to ensure our responses are more accurate and that "no answer" isn't an experience our users have. If you would give us one more chance to look into this for you, please reach out to hello@getchip.uk so we can investigate why your query was mishandled.
The Chip Team
A great platform with great service…
A great platform with great service around the clock. Chip UK helped me get on the stocks & shares ladder. Highly recommended.
31. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi James,
It is fantastic to hear that we could help you take those first steps onto the stocks and shares ladder! Building a portfolio can feel like a big leap, so we’re thrilled that our platform and around-the-clock service made the process easier for you.
Thank you for the high recommendation. We look forward to supporting you as you continue your investing journey!
The Chip Team
Poor customer service avoidable communication delays.
tried to transfer my Cash ISA from Chip to another provider. The transfer failed because of a simple address mismatch something that could have been easily communicated and fixed.
Instead of notifying me, Chip kept me in the dark. When I raised a complaint about this lack of communication, Julie from Chip refused to take any accountability and simply fobbed me off to the Financial Ombudsman Service and my new provider.
This caused unnecessary delay, stress, and inconvenience completely avoidable if Chip had informed me promptly. Their processes and customer care are seriously lacking. I would caution anyone considering Chip to be aware of their poor communication.
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi AR,
We are sorry to hear about this experience. We understand how frustrating and stressful it must have been, especially when the issue was something that could have been resolved quickly with clearer communication.
While Cash ISA transfers involve multiple parties and checks, you are right to expect timely updates when something prevents a transfer from completing. We are sorry that this was not communicated clearly and that it led to unnecessary delays and inconvenience. That is not the standard we aim to provide.
Your feedback around communication and how this was handled has been noted and is important to us as we continue to improve our processes.
The Chip Team
Love Chip!
Love Chip!! I was a fist time investor and Chip made it so easy and seamless. The customer service team are so nice and really helpful, and everything works great with my savings and investments, so sleek. Wouldn’t change a thing :))
30. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Amina, we designed Chip to be sleek and seamless specifically for people starting their journey, so knowing you’ve found it easy to use is the best feedback we could ask for.
I’ll be sure to share your lovely comments with the customer service team, they'll be delighted to know they made a great impression.
The Chip Team
Company policy
The staff were good. However, they work within company guidelines. Polices are, as usual, far more complicated than necessary. I am still no wiser as to why my interest payments were shown as incorrect. The web site is unhelpful. There is no advice given regarding the best account. Everything encourages you to use the site. Human intervention is discouraged.
29. januar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi David, I appreciate your honesty regarding the hurdles you've faced. While I'm glad our staff provided good service, it's clear the underlying process for interest transparency and account guidance didn't meet your expectations and your feedback has been passed along internally.
If you'd like a more detailed breakdown of your interest calculations, please do reach out in the app or via email at hello@getchip.uk; our team would be happy to explain the math behind your balance.
The Chip Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
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Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.