Needed to contact help desk, but no phone number, only an email, so didn't know what to expect with response times, but I got a helpful reply within half an hour from an actual person who sorted out... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Opening an ISA with Chip was really easy. Their app is easy to use, and when I had an issue transferring some money due to my admin error, customer services talked me through everything, keeping me up... Vis mer
Been using Chip for years and genuinely cannot fault them. Their savings accounts and their investing plans are great. They have done a lot of work bringing in exciting prize opportunities over the ye... Vis mer
Selskapet har svart
The worst pop up unregulated bank known to man. My mother has £4k in the bank. She's now passed away and they are refusing to pay my mom's funeral! Financial ombudsman have said they have tons o... Vis mer
Selskapet har svart
Informasjon om virksomheten
Om Chip
Skrevet av virksomheten
Chip is here to make your life wealthy; we offer one simple, personalised experience to manage, grow and protect your wealth. That’s why we’ve been crowned ‘Best Personal Finance App’ in 2025, 2024, 2022, 2019 at the British Bank Awards.
With Chip you can:
- Start investing from £1 with our range of investment funds.
- Build wealth tax-free1 with our Cash ISA and Stocks & Shares ISA.
- Track your entire investments and savings portfolio in one place.
- Set your financial goals, link an account and save for those milestone moments.
- Our smart features, like autosaving and recurring deposits, help make investing and saving seamless and easy.
- Open any of our savings accounts completely free within minutes2.
- All savings accounts in Chip are eligible for FSCS protection on up to £85,0002.
- UK-based customer support available 7 days a week.
Everything else you need to know:
- Seccl Custody Limited is the ISA Manager for our Stocks and Shares ISA. A monthly or annual ChipX membership is required for certain funds selected within a Stocks and Shares ISA. Fund management charges apply. ISA limits apply. Invest £20k per tax year.
- Chip is a trading name of Chip Financial Ltd, authorised and regulated by the FCA (FRN: 911255). ClearBank Limited is the account provider for our savings accounts.
- Chip Financial (Investments) Ltd is authorised and regulated by the Financial Conduct Authority, under firm reference number 1005114.
- When investing, your capital is at risk. 1Tax treatment depends on individual circumstances and may be subject to change in the future. Chip does not provide tax or financial advice.
Kontaktopplysninger
232 Shoreditch High Street , E1 6PJ, London, Storbritannia
- hello@getchip.uk
- getchip.uk
4,4
Enestående
5k anmeldelser
På Trustpilot legger vi vekt på bidrag fra faktiske personer. Denne virksomheten kan imidlertid også bruke KI-verktøyet vårt til å lage utkast til svarene de gir.
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Chip
Hi Jack,
We really do appreciate your definitive endorsement of the Chip platform! Our team is committed to maintaining a high standard of excellence, and receiving such positive feedback is a significant motivation for us. Thank you for being a valued member of our community.
The Chip Team
Customer service
Customer service, They have been absolutely great as far as I am concerned. I can only recommend Chip.
14. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Mr Simmonds,
Thank you for your recommendation. We are dedicated to providing an exceptional service experience, and it is rewarding to hear that our team has met your expectations. We look forward to continuing to support your financial journey!
The Chip Team
Svar fra Chip
Hi Nancy,
Thank you for the excellent review. We aim to provide a service that is consistently prompt and clear, and we are pleased that you found our approach to be both efficient and sensible. We value your continued support!
The Chip Team
Very happy with the support I received
My queries were answered and dealt with quickly, compassionately and efficiently.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Rachel,
We appreciate your kind words. It is gratifying to know that our team provided support that was not only efficient but also compassionate which is what we always aim for!
The Chip Team
Name change
I needed to change my surname on the account, this was dealt with very quickly after sending photos of the original documents which makes the process hassle free. I was very impressed with the communication through online message, with clear instructions on what to do. Thank you
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Sophie,
Thank you for sharing your experience. We recognize that administrative tasks, such as updating account details, can often be cumbersome so we always strive to make our verification processes as clear and efficient as possible.
The Chip Team
Very secure platform for your money
Love this platform. Very easy and secure. Customer service is 5*. Recommend 100%
13. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Sheila,
We really do appreciate your recommendation! Providing a secure and user friendly platform, backed by professional customer service is exactly what we aim for.
The Chip Team
Prompt & detailed reply but no solution…
Prompt & detailed reply but no solution really provided this means that as things stand I can't pay into my investment account as it doesn't accept any means of payment other than fast payment via open banking.
Shame costs me money and Chip a missed investment opportunity
11. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Mark,
Thank you for sharing your experience. We are sorry to hear that the current payment requirements have prevented you from utilizing your investment account. We strive for a seamless experience and realize that Open Banking does not suit every user's needs. We are always taking your feedback on board to ensure no user is left behind. Thank you for your continued interest in Chip!
The Chip Team
Prompt response from the customer…
Prompt response from the customer service team. Highly recommended!
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Jessica,
We appreciate you sharing your experience. Delivering efficient and timely support is a core priority at Chip, as we believe it is fundamental to a premium experience with our app. It is gratifying to know our team's responsiveness earned your recommendation. Thank you for choosing us!
The Chip Team
Excellent communication…
Excellent communication…. highly recommend for all savings and investments.
6. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Karen,
We always aim for the support we provide to be as clear and concise as possible so it is great to hear this was the case for you as well, thank you very much for the recommendation.
The Chip Team
My prize draw stuck in February told…
My prize draw stuck in February told them nothing done about it
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Geoff,
Thank you for your feedback. We are sorry to hear that your previous interaction did not result in a satisfactory resolution. We are looking into the status of the March prize draw transition now to ensure all accounts are displaying the correct information. We value your trust and are committed to resolving this for you as quickly as possible, if you do need any further support in the meantime please do reach out to us via the in app chat.
The Chip Team
I must say the communication that I had…
I must say the communication that I had with Ben has been outstanding. He has understood my request and has helped me all the way brilliant service thank you very much Ben.
10. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Brian,
Thank you for your kind words. We are pleased to hear that Ben provided such an outstanding level of service and that you felt fully supported throughout the process, I will be sure to share your appreciation with Ben directly.
The Chip Team
My query was dealt with quickly &…
My query was dealt with quickly & effectively
9. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Jane,
Thank you very much for the review, we are delighted that we could assist you effectively and promptly which is what we always aim.
The Chip Team
Excellent service
Really speedy, comprehensive and helpful reply to a query I sent via online chat,
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Gina,
Thank you very much for your kind words, we always want to make sure you are not waiting unnecessarily and we get back to any query as soon as possible, so it's great to see this was the case for you as well.
The Chip Team
Sorted pdq!
Had a detailed query. Wrote a short email describing issue on their chat. Within an hour got a detailed, comprehensive response and offer to follow up if needed. Simply stunning from a bank!! Highly impressed
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Speedy,
Thank you very much for your feedback. We recognize that providing a detailed and prompt response is vital when managing your financial inquiries and It is gratifying to know that our team met this standard and resolved your query comprehensively within the hour.
The Chip Team
Fantastic service. Thank you.
Every advisor I have spoken to within Chip, has been quick, professional and friendly. They got back to me straight away and answered all my queries. Thank you.
27. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi L Witt,
There’s nothing we like more than providing fast, friendly help when you need it. Thanks so much for the kind words and for trusting us with your savings journey!
The Chip Team
I had a query re linking my bank…
I had a query re linking my bank account.
My enquiry was dealt with quickly and my concerns taken seriously.
A staff member explained why this had happened.
The problem was with my bank but I’m impressed that they are going to look into it even though it’s not their problem.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Julie,
It’s great to hear you had such a positive experience! We take every concern seriously, especially when it comes to linking your accounts. We're glad we could explain the 'why' behind the issue and help you navigate it.
The Chip Team
Love Chip and it's simplicity and ease…
Love Chip and it's simplicity and ease of use!
I had a question regarding a recent transaction and Ben answered my question very quickly.
Can't rate Chip highly enough!
3. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Neatley,
We're so glad you're loving the app's simplicity, that’s exactly what we’re aiming for. We'll be sure to pass your kind words on to Ben as he’ll be thrilled to hear he could get your transaction query sorted so quickly. Thanks for the high praise!
The Chip Team
Happy as Chips!!
During my 3 years saving/investing with Chip I've been pleased with my returns and always received a prompt response and helpful advice whenever I've needed customer help. Last week I broke my phone and again received great support and advice from the Chip Team - Thanks for your help Alhan, good to know you were there.
24. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Graham,
A broken phone is never fun, but we're so glad Alhan was there to make the recovery process a bit easier for you. It's amazing to know that our 'prompt and helpful' advice has hit the mark for you over the last three years. Thanks for the high recommendation!
The Chip Team
Don’t bother with their prize savings account
Don’t bother with their prize savings account. They push it as an alternative or addition to premium bonds but it’s so very very different. You don’t know when the prizes are announced and despite checking my account says I’m in the next draw but doesn’t tell me what my results for the last draw was.
2. mars 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi Brian,
We appreciate you raising these concerns. We aim to ensure all participants are fully informed; currently, all winners are notified via email within five working days of the draw. If you win the Grand Prize, our team will also contact you directly by telephone. We understand that more explicit in-app confirmation of 'no-win' results would be helpful for peace of mind - I can confirm this is always updated when the draw has been run, and we are looking into how we can improve this transparency in future updates.
The Chip Team
I contacted Chip to request some…
I contacted Chip to request some historical statements. They were helpful, friendly and efficient and emailed me relevant documents the same day. I was hugely grateful for their first class service and would happily recommend them to family and friends.
9. februar 2026
Anmeldelse skrevet uten oppfordring
Svar fra Chip
Hi LR,
We are so glad we could help you out, and thank you for the lovely feedback! We know that hunting down historical statements can sometimes be a bit of a chore, so we're happy the team could make it quick and easy for you.
The Chip Team
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.