Once again,the gents at german parts have really shone through,difficult customer requiring a headlamp for a mercedes that main dealer had NO lead time on supply this year !,these guys have achieved t... Vis mer
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Met joe a few months back and made a list of mods id like to do on my c63s, prices were given and very fair and we are gradually making our way through, no pushy sales techniques or rushing, always in... Vis mer
Selskapet har svart
German Parts are an extremely friendly, polite and very knowledgeable and capable team that provide a perfect service where nothing seems to be too much trouble. All the products they sell are grea... Vis mer
I have never given a negative review, but on this occasion I feel I need to. I ordered a pair of BMW 5 series headlights at he end of January and they arrived 11th February, so far so good. Upon i... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Specialist in all OEM German car parts, from headlights to engines we guarantee we have the parts available to satisfy your needs from stock!
Kontaktopplysninger
Sedge Green Business Park, Nursery Road, EN92PA, Waltham Abbey, Storbritannia
- 01992522600
- enquiries@germanparts.co.uk
- germanparts.co.uk
3,9
Bra
92 anmeldelser
Ingen tidligere historie av å be om anmeldelser
Denne virksomheten har ikke oppfordret kundene i det siste, og anmeldelser er derfor kanskje ikke representative
Har svart på 77 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av én uke
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Great customer service
German Parts were extremely helpful at finding me the right headlight and getting it to me as soon as they could. I have since been in touch with them again for another part and will continue to use as they have outstanding knowledge of parts for BMW and are always ready to help.
20. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra GERMAN PARTS
Pleasure doing business with you Karen, thank you for the kind feedback, we have applied a 10% discount to your account ready for your next order :)
Excellent service!!
I urgently needed an adaptive headlight for my BMW M140i but couldn’t get one anywhere!! I contacted German Parts for help and they located one for me in Europe. Although I had some trouble getting it delivered by Parcelforce, Joseph and Emily chased them up and made sure I got the headlight in time for the repairs to be completed! Very efficient and nice people as well!!
22. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra GERMAN PARTS
Pleasure doing business with you Mr Hussain, thank you for the kind feedback, we have applied a 10% discount to your account ready for your next order :)
Avoid at all costs
Things started off well with this company then soon turned abit sour once they had my money, sent me pictures and information about a headlight they didnt even have at the time so iv waited pretty much 2 weeks for delivery. I got informed delivery would be on a certain day so took the day off work only for the delivery to not turn up, upon contacting the company to see whats going on i was met with a cocky horrible attitude i basically got abused by said member of staff. Would not recommend and would avoid like the plague, very unprofessional, very rude and just a terrible experience.
15. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra GERMAN PARTS
Hello, thank you for your feedback.
Your order was delivered 18/11/2023 at 09:03
I can see here you was sold a brand new genuine headlight for a Mercedes at a very generous discount.
Upon checking over your order I can see that you was made aware at the time of purchase that the headlight was not in stock and that we would need to order it in from our supplier, you stated you was happy to wait the estimated 4-5 working day eta, unfortunately this wasn’t the case as you then constantly badger customer support on a daily basis telling us you have never purchased online before and basically made us feel you didn’t trust us from the start, which in this instance we would have preferred you took your business elsewhere.
According to the tracking info, we can see your order came into us ahead of schedule by 1 working day and was sent via Royal Mail on a next day special delivery by 1pm, unfortunately Royal Mail did not carry out the delivery as promised, we advised you to check your tracking details so you could make sure you was available to take the delivery at which point you replied saying “it’s your fault I wasn’t in to take the delivery”
Once goods are dispatched it’s the customer duty to make sure they are available to take delivery or contact the courier company to arrange a day that suits them, we can see from our chat history this is the first time you have ever purchased an item online so it’s possible you are not aware of the way things work, we have however tried to explain this to you but unfortunately we are just met with confrontation from yourself.
As we have stated recently your order is currently being held at your local delivery office and has been there since Wednesday 15/11/2023 one of the team has advised repeatedly that you can go and collect it yourself at your earliest convenience or you can go online and arrange delivery for a day that suits your daily routine.
We sincerely apologises for any inconvenience caused but we have done are upmost to make sure your order was completed.
We strongly recommend in the future that you be more clearer with the company you purchase off and let them know exactly when you will be available for delivery, another handy thing to do would be check your tracking details this gives clear indication when your item will be delivered so you can plan your day to day.
These are very normal practices when purchasing online.
Kind regards
GERMAN PARTS
BMW 530d headlights
After searching around the country and having no hope! German parts were the only company to be able to help me get what I needed for my 530d, they were very quick to respond help me thought everything and give me the best advice! They found me my parts at an amazing price with a fast service hassle free first class delivery service at my door and we’re constantly checking in and giving me updates. I tend to stress about everything but these guys made it so easy and done all the work for me so for that I’m giving them a 5star and I will 100% be only going back to them for any parts in the future then bmw trying to rip people off!! This company will 100% give you genuine bmw parts without trying to rip you off , genuine hard working people like you and I putting you first and that’s why I will do only my business with these guys in the future facts !!!!
16. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra GERMAN PARTS
Pleasure doing business with you Brandon, thank you for the kind feedback, we have applied a 10% discount to your account ready for your next order :)
Brilliant service from these guys swift…
Brilliant service from these guys swift and reliable delivery answered all my questions promptly don’t hesitate to use them
15. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra GERMAN PARTS
Pleasure doing business with you Matthew, thank you for the kind feedback, we have applied a 10% discount to your account ready for your next order :)
Great service and good priced parts
1. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra GERMAN PARTS
Pleasure doing business with you Mark, thank you for the kind feedback, we have applied a 10% discount to your account ready for your next order :)
Really nice people to deal with
Really nice people to deal with. Parts exactly as described. Will use again and definitely recommend them.
20. oktober 2023
Anmeldelse skrevet uten oppfordring
Svar fra GERMAN PARTS
Pleasure doing business with you Kevin, thank you for the kind feedback, we have applied a 10% discount to your account ready for your next order :)
Great experience
Great experience, always communicated well and provided the exact part for my BMW
4. november 2023
Anmeldelse skrevet uten oppfordring
Svar fra GERMAN PARTS
Pleasure doing business with you Jacqueline, thank you for the kind feedback, we have applied a 10% discount to your account ready for your next order :)
Dette er Trustpilot
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Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
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