The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Gen Mobile
Hi Jordan, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
Good service upgrade the device so it can be fully realized
Good connection on average and I like that it shows usage history but the phone i recieved was very low quality and didn't work well very long but loved the service connection and company otherwise !
21. april 2026
Svar fra Gen Mobile
Hi Jennifer, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Svar fra Gen Mobile
Hi Lisa, Thanks for your review. We're glad our service is coming in handy when you need it. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hi Chenelle, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
love it great speed
21. april 2026
Svar fra Gen Mobile
Hi Erykah, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I'm unable to use the card in the…
I'm unable to use the card in the phone, so therefore I'm not actually using your service.
21. april 2026
Svar fra Gen Mobile
Hi Del, we’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Great service great coverage area
11. mars 2026
Svar fra Gen Mobile
Thank you for the kind words! We're thrilled to hear you're enjoying the great service and our coverage area. We work hard to keep you connected everywhere you go!
Svar fra Gen Mobile
Hi Maria, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Provide a 5G phone for free
Provide a 5G phone for free, you cannot do anything with the 4G phone.
17. april 2026
Svar fra Gen Mobile
Kevin,
If you received a free device as a courtesy to use with your free Lifeline service, the device type could vary. The devices are generally Android smartphones that can be used for calling, texting, web browsing and using apps. While these devices work great for essential services, if you are looking for a device with more advanced features, we offer upgrades, or you can bring a compatible device of your own that you purchased or already own.
Svar fra Gen Mobile
We’re blushing! 😊 Providing top-tier customer service is what GenMobile is all about. Thanks for taking the time to share your experience with us!
You shut off my phone for no activity…
You shut off my phone for no activity for 3 weeks. Made it almost impossible to get service back unless I changed from lifeline to an acct I had to pay for.
15. april 2026
Svar fra Gen Mobile
Hi Candice,
We understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. We see that you have purchased a prepaid plan. You can also reapply to keep your line active.
The service is absolutely horrible
The service is absolutely horrible. You can barely hear anything. It's not really audible, the phone is crap? It gets super hot, just trying to charge it. And you have to charge it at least once a day. And that's literally with no usage. Now this is ridiculous, it should not be overheating, right off The Rip. I don't even want the stupid service. I want to go with a different government phone company. And I can't because I'm stuck with this dumb phone company. This is absolutely the most horrible piece of garbage phone I have ever used. I had the foxx phone which was great. It ran good. I didn't have any problems with it. Well, it got stolen from me. So I had to cancel it, and I had to order from a different company. So I chose Gen. mobile... boy! did I make a huge, huge huge mistake! Because the little hot pepper phone that you sent me. It doesn't work worth a crap. You can barely even make phone calls on it and you can't hear, when you finally do make a phone call.. it sounds warbled like the Peanuts Teacher. It is absolutely ridiculous and a horrible phone. It's useless if you can't hear anything and all you hear is what wah, wah, wah sounds like the peanuts teacher..And now they want me to pay money to get a better phone. Ha! no, thank you. I'll go to a phone shop and just outright Buy another phone and just pay the bill every month.
16. april 2026
Svar fra Gen Mobile
Hi Melissa,
We sincerely apologize if your experience with Gen Mobile did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. You can also bring your own device (BYOD). Please call our customer care team by dialing 611 for more info on your options. We truly understand how important this is for you, and we hope to make things right.
Half of the time I can’t make or…
Half of the time I can’t make or receive calls or text messages and the minutes aren’t out when this happens
16. april 2026
Svar fra Gen Mobile
Hi Taquandra,
We're sorry you're experiencing issues with your service and we'd like to help you troubleshoot your device. Please call our customer care team by dialing 611 from you Gen Mobile device or visit https://www.genmobile.com/pages/contact-us to speak with a live agent.
My service is great and really been…
My service is great and really been enjoying the phone. Thank you
16. april 2026
Svar fra Gen Mobile
We’re so glad to hear you’re loving both your service and your new phone! 📱✨ That’s exactly what we aim for. Thanks for being part of the GenMobile community!
Svar fra Gen Mobile
Hi Vincent,
We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call.
Svar fra Gen Mobile
Wow, thanks for the 5 stars! 👊 Our team works hard to keep things moving fast and keep our customers smiling. We’ll be sure to share your kind words with everyone here!
I lost my sim card & I can't find the…
I lost my sim card & I can't find the store to help me
14. april 2026
Svar fra Gen Mobile
Hello Larissa,
We're sorry to hear that you've lost your SIM card and we're here to assist you. Please go to https://www.genmobile.com/pages/store-locator to locate a store nearby, or visit https://www.genmobile.com/pages/contact-us to chat with a live agent who will be more than happy to help you restore your service!
My phone was a very cheap phone and the…
My phone was a very cheap phone and the internet is slow and my phone crack up very easily I can barely make calls.
16. april 2026
Svar fra Gen Mobile
Hi there!
We're sorry to hear that the device you received did not meet your expectations. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). You can call us by dialing 611 on your Gen Mobile device for more info on your upgrade options.
Svar fra Gen Mobile
Hi Lisa,
Thank you for your five-star rating! We love to hear that you are having an easy time operating the phone. If you ever have questions or more feedback, feel free to reach out. We're here to help!
Internet doesn't last long
10. april 2026
Svar fra Gen Mobile
Hi Danyell,
We're sorry to hear you're running out of data fast. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month. If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
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