The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
There isn't quite enough data
There isn't quite enough data . I am already out of the data , and it won't be refilled til the 12th of the month , it's along time to go without service
29. juni 2026
It's a slight lag and my maps app…
It's a slight lag and my maps app doesn't do proper calculations
3. juli 2026
I was approved for a phone never got…
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting where the label was created. After a month of waiting I canceled. I’ve never had an issue like this with any services. Completely unacceptable and will never recommend them to anyone. As a disabled person that needs a phone for doctors and emergency, this is very very bad look on Gen mobile. Stay away from them
2. juli 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gen Mobile
Hi Tasha, thank you for sharing your experience, and we sincerely apologize for the delay and frustration this caused. We understand how crucial it is to have reliable communication, especially for medical and emergency needs. Even though you have canceled your service, we are actively looking into what caused this shipping delay. We've requested more information from you through Trustpilot.
Great so far.
26. juni 2026
Svar fra Gen Mobile
Hi Tiffani, we truly appreciate your positive review. It warms our hearts to hear that you are enjoying our services. Please know that if you ever need assistance, we are here for you and would be more than happy to help!
Svar fra Gen Mobile
Hi Sharon, we truly appreciate your positive review. It warms our hearts to know that you're enjoying our services. If you ever need assistance, please don't hesitate to reach out to us; we are always here and happy to help!
Svar fra Gen Mobile
Hi Jessica, we truly appreciate your kind review. It warms our hearts to know that you're enjoying our services. Please remember, if you ever need assistance, we are here for you and encourage you to reach out without hesitation.
I got this phone for my grandson
I got this phone for my grandson. He is autistic and his own Social Security and needed a phone when we got it. It turned on, but by the very next day, it shut itself off and will not turn back on so I got a hold of customer service they said no problem. They are just going to send him another one. It never came three weeks later. I called back to find out when it’s going to be here and they said it’s not something that they said that they needed from me I did not give them, which is not true at all. I didn’t know anything about this until I called the second time not worth it. Don’t even waste your time.
24. juni 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gen Mobile
Hi Tracy,
Thank you for bringing this to our attention. We are truly sorry you had this experience, as this is not the level of service we aim to provide. I understand how frustrating this delay is. We have requested more information from you through Trustpilot so we can investigate your issue further. If you need immediate assistance in the meantime, please email us at genmobilecare@dish.com or call us at 1-833-528-1380.
Svar fra Gen Mobile
Hey Mia, we really appreciate your review! We're always here to help if you need anything in the future.
When I got the phone your…
When I got the phone your representative said it’s active for one year but after one week the data and network is not working and it is deactivated.
22. juni 2026
Svar fra Gen Mobile
Hi Sayed,
We apologize for this experience and want to look into this for you. For your privacy, we cannot look up your account details here. Please chat with us at genmobile.com or call us at 833-528-1380, so we can review your account and help look into this for you.
Turnt my Data off
22. juni 2026
Svar fra Gen Mobile
Hi Tasheka,
I understand how frustrating it is to have your data turned off unexpectedly. For your privacy, we cannot look up account details here. Please chat with us at genmobile.com or call us at 833-528-1380, so we can get this sorted out for you right away.
Svar fra Gen Mobile
Hi Wantanee, we love hearing this! Thank you for sharing your great experience with us.
The phone is horrible the battery won't…
The phone is horrible the battery won't stayed charged it freezes up it's the worst cell phone ever the hot pepper cell phone is horrible.. Ive got service on a phone that I can't use..
23. juni 2026
Svar fra Gen Mobile
Hi Melissa, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Svar fra Gen Mobile
Hi Mary, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Svar fra Gen Mobile
Hi Rosemeka, thank you! Your positive feedback keeps us motivated to deliver the best service.
Svar fra Gen Mobile
Hi there, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hey Mark, thanks for sharing your thoughts! We’re really happy to offer reliable and affordable wireless service. We truly appreciate your support and are glad to have you with Gen Mobile.
Svar fra Gen Mobile
Hi Savannah, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
El teléfono es muy malo
El teléfono es muy malo. A cada rato hay que ponerlo a cargar. Red ok.
1. juni 2026
Svar fra Gen Mobile
Hi Demencio, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
I received my phone and it doesn't hold…
I received my phone and it doesn't hold a charge. I charge it and the battery died less than 2 hours please send me a new one that holds a charge
9. juni 2026
Svar fra Gen Mobile
Hi Tina, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Service is great I just wish I had more…
Service is great I just wish I had more Internet when I'm not home. Cause I otherwise use the wifi.
18. juni 2026
Svar fra Gen Mobile
Hello Ashley, thanks for the great review. We are glad you are enjoying the service.
If you are on our Lifeline plan, your data is covered by a government subsidy. If you need more data when you're on the go, you can easily upgrade to a plan with a higher limit for as low as $10 a month.
If you are a prepaid customer, you can also change your plan at any time. To explore your options, you can call us at 1-833-528-1380 (or dial 611 from your phone) or visit genmobile.com/plans.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.