The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Gen Mobile
Hi Melova, we appreciate your feedback! Glad everything has been going well with Gen Mobile. We're here anytime you need us.
They are terrific they are professional…
They are terrific they are professional nice, they are the number one best.
10. april 2026
Svar fra Gen Mobile
Hi Kimberly, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Good customer service
The customer service has been really good so far. The phone is really slow when it starts up and sometimes it's kind of frustrating to use because it's slow. However I think this is a really good company so far and that is why I gave it five stars.
16. april 2026
Svar fra Gen Mobile
Hi Brittney, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
The service is crappy and the wifi…
The service is crappy and the wifi stinks the phone I got is small and only 4 g I was told it was 5 g you people lie and I'm so tired of the crappy service
16. april 2026
Svar fra Gen Mobile
Hello Lillian,
We sincerely apologize if our service does not meet your expectations. If you're looking for a phone that aligns more closely with your needs, we have affordable upgrade options available. Alternatively, you can also bring your own device (BYOD). Give us a call by dialing 611 from your Gen Mobile device for more info on your upgrade options.
your a free phone service and they told…
your a free phone service and they told me I had to buy a phone because I lost mine I think it's really ridiculous
14. april 2026
Svar fra Gen Mobile
Hi Billie,
We're really sorry to hear about your lost phone and understand how frustrating that must be for you. While some of our devices are provided for free through government subsidized programs, they unfortunately don't cover lost, stolen, or damaged devices. If there’s anything else we can help you with, please give us a call. We are here to help.
I ported in my phone number ending…
I ported in my phone number ending 5565, now I'm transferring out of Gen Mobile. I want to port out my phone number ending in 5565- I'm being told they don't have that number in my account.
3. april 2026
Svar fra Gen Mobile
Hi Valarie,
We're sorry you're having trouble with your port out. Please keep in mind, in order to be able to port a number out it must be active with Gen Mobile. You can dial 611 to find out the details of your carrier.
I never received anything from yall I…
I never received anything from yall I don’t have your service or support
1. april 2026
Svar fra Gen Mobile
Hello Mecalandria,
We sincerely apologize for the inconvenience of not receiving your package. We would like to assist you in resolving this matter promptly. Please contact our customer care team so that an agent can help you with your replacement and service choices.
Svar fra Gen Mobile
Hello Jesus,
Thank you for your five-star rating! We're really glad to know that you are enjoying our service.
Svar fra Gen Mobile
Hi Jay,
We apologize for the difficulties you are encountering. Gen Mobile collaborates with one of the largest 5G networks in the United States to provide you with high-quality service at a lower cost, although speeds may differ based on your location and device. If you are experiencing problems, please call 611 or chat with us at genmobile.com so that our team can assist you in checking coverage in your area.
Svar fra Gen Mobile
Hi Lisa, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Svar fra Gen Mobile
Hi Margie, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Phone barely charging now its saying it…
Phone barely charging now its saying it has a virus
16. april 2026
Svar fra Gen Mobile
Hi Tynika, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Svar fra Gen Mobile
Hi Tracey, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
I’ve received a defective phone
I’ve received a defective phone. It only worked for less than 30 minutes to an hour after that the screen went black. I called to have the phone return and they tell me that I might get the same phone meaning, I’m gonna get the same results so I give this company zero star stars and I still have not got a replacement phone
1. mars 2026
Svar fra Gen Mobile
Hi Sharon, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
У вас чудовий звʼязок
У вас чудовий звʼязок. І ми дуже вдячні вам за вашу роботу. Компанія чудова , і допомогли нам з підключенням.
16. april 2026
Svar fra Gen Mobile
Hi Vasylyna, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
The phone doesn’t even work
1. april 2026
Svar fra Gen Mobile
Hi Susan, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
I was on the side of the freeway and my car broke down. I use Jen mobile to call the tow truck. It is reliable.
I was stuck on the side of the freeway and I had to call a tow truck. The service was reliable.
16. april 2026
Svar fra Gen Mobile
Hi Dina, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
To be honest the phone won't stay…
To be honest the phone won't stay charged after 2hrs and is very slow
27. februar 2026
Svar fra Gen Mobile
Hi Lori,
We are sorry to hear that you are experiencing issues with your device. The Lifeline phones that we offer at no charge are designed for basic functions such as calls, texts, and light internet browsing, but we understand that sometimes you require additional features. We also provide affordable upgrade options. Please give us a call so that an agent can help you find the best fit.
I applied for a free government phone…
I applied for a free government phone is supposed to get free minutes every month and just because I didn't use my phone on time and now have to pay $20 a month for a free government phone so I no longer wish to go with this company and I'm going to apply for another free government phone one that doesn't require to have prepaid services
7. april 2026
Svar fra Gen Mobile
Hi Talitha, I understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. If your benefit was removed, you can purchase a prepaid plan or reapply to keep your line active.
My last customer service experience was good
My last customer service experience was okay I'm just waiting on my information to track the phone and the SIM card
11. april 2026
Svar fra Gen Mobile
Hi Freddie, we want to ensure our customers receive the best experience with our agents, please call our customer service team for order updates.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.