The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Svar fra Gen Mobile
Hi Sandra, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you have any questions or feedback, please contact us. We are always here to help.
Svar fra Gen Mobile
Hi Whitllie, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Is everything ok
23. april 2026
Svar fra Gen Mobile
Thank you for the five stars. We appreciate the support! We are doing well and are here if you ever need anything with your service. Have a great day!
Svar fra Gen Mobile
Hi Tara, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hi there!
We're so happy to hear that you are having a positive experience with Gen Mobile. If you have any questions or concerns regarding your service, you can reach out to us by dialing 611 on your Gen Mobile device.
Svar fra Gen Mobile
Hi Maria,
We're sorry to hear your number was being used by someone else. If you are receiving unwanted calls or texts, you can dial 611 to look into options like changing your number.
Couldn’t understand representative
Couldn’t understand representative. Rep had attitude. Now waiting for a PIN number to be mailed to me. My phone died can’t use it. Need a replacement
21. april 2026
Svar fra Gen Mobile
Hi Lynn, I’m very sorry to hear about your experience with our team and the problem with your device. One of our team members will reach out to look into your situation and see how we can help.
Svar fra Gen Mobile
Hi April,
We'd love to help! If you have any questions regarding your service or device, call us by dialing 611 on your Gen Mobile device and a customer service agent will be available to assist.
My Sim doesn't work in my phone.
23. april 2026
Svar fra Gen Mobile
Hi Linell,
We’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Don't fix it if it isn't broken
I get reception everywhere I go so far. And the sound quality for a phone is great. I honestly don't know of anything that could be done to make it better. Don't change anything please. Leave it the way it is. You know the old saying " don't fix it if it's not broken"
1. mars 2026
Svar fra Gen Mobile
Hi Ronnie, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hi Lavonna, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hi Jennifer,
We’re sorry your order hasn’t arrived yet. All orders are sent with tracking, and our team can help look into this. Please give us a call 611 or chat with us at genmobile.com so we can review your order and assist.
I only use my phone for emergencies
I only use my phone for emergencies, but it’s good to have it and it works perfectly fine
22. april 2026
Svar fra Gen Mobile
Hi Maria, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I was very sick when I got my phone and…
I was very sick when I got my phone and was unable to use it for a couple of months. Now it's disconnected and I can't get anyone to answer me to reactivate my service.
5. februar 2026
Svar fra Gen Mobile
Hi Shannon, I understand the concern regarding your service status. To keep the Lifeline benefit active, federal regulations require the phone to be used at least once every 30 days. If the service isn't used, the free benefit is removed and the line may be suspended. If your benefit was removed, you can purchase a prepaid plan or reapply to keep your line active. You can call Customer Care team at 833-528-1380 or chat with us at genmobile.com and we can help you explore your options.
Svar fra Gen Mobile
Hi Harry, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Very happy and satisfied!
It was very quick and easy for me to get a phone through your plan. I have not had any issues with the phone or the service. Thank you so much for helping people like me to be able to have phone service with zero monthly payments. Again, Thank you!
21. april 2026
Svar fra Gen Mobile
Hi Debra, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Great service
First, I have a free phone. No bill every month. I received clear service on my phone. Never any drip calls. I enjoy my service.
21. april 2026
Svar fra Gen Mobile
Hi, thanks for the review! Happy to hear everything’s been going well. Let us know if you need anything.
Kids who hate to pay their phone bill
I gave this phone to my daughter who doesn't like to pay her phone bill. So it's definitely worth the headache.
21. april 2026
Svar fra Gen Mobile
Hi Janea, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
It's nice to have reliable service when…
It's nice to have reliable service when you need it.
21. april 2026
Svar fra Gen Mobile
Hi Deanna, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hi Ann, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.