The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Its not good service
16. mai 2026
Svar fra Gen Mobile
Hi Mr. Frazier, I truly empathize with the frustration you're feeling regarding this issue. Please know that a member of our team will be reaching out to you shortly to take a closer look and explore how we can assist you. If you require immediate help, don’t hesitate to contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
I love this app!
15. mai 2026
Svar fra Gen Mobile
Hi Joshua, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
If I don’t have WiFi I can’t use it get…
If I don’t have WiFi I can’t use it get any my messages or send them
4. mai 2026
Svar fra Gen Mobile
Hi Stephanie, I understand how frustrating it is to have trouble with your messaging when you aren't on Wi-Fi. We want to check to see if your cellular data is working correctly. Please visit genmobile.com to chat with us or call us at (833) 528-1380, so we can look into your account and help resolve this for you.
Had no problems with service
Had no problems with service. Could use upgrade on cell phone but other than that. No problems
4. mai 2026
Svar fra Gen Mobile
Hi Rayetta,
Thank you for your review and feedback! We are happy to hear that you are enjoying our service. If you'd like to upgrade your device we offer low-cost devices for you to purchase. If you prefer, you also have the option to Bring Your Own Device (BYOD). Give us a call by dialing 611 on your Gen Mobile device and an agent will be available to discuss your options.
Having.great experience with genmobile.l
2. mai 2026
Svar fra Gen Mobile
Hi Alex, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
I have never received your phone
I have never received your phone. I had usps investigate and they concluded it was never shipped..still waiting for 3 months now
26. februar 2026
Svar fra Gen Mobile
Hi Gloria,
We’re sorry your order hasn’t arrived yet. This is not the experience we want you to have. One of our team members will look into this issue for you. If you need immediate assistance, please give us a call at 833-528-1380 or chat with us at genmobile.com, so we can review your order and assist.
best free phone
i got this phone for my son so when he ever needs to get a hold of me & his dad & i very much love it , as well as my son . THANK YOU
30. april 2026
Svar fra Gen Mobile
Hi Kookie, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
Totally screwed up company with gradually worsening service.
Totally screwed up company. Service gets worse instead of better. Can't renew online now. Can't renew over chat. Can't download app outside of USA. Always need to add money every time I go to the states to use the phone, even though I pay each month. Now Gen Mobile stopped doing auto payments. Never again Avoid this company and get a real phone service provider.
Gen Mobile: You want more information? Read below. I stand by my claims.
1. I live in both Japan and Hawaii. I bought a Gen Mobile sim card in July 2023, in Honolulu, Hawaii. I returned to Japan, and found that I CANNOT download the Gen Mobile app outside of Japan. Very inconvenient.
At least at that time, I could access the online website and check my account and renwew each month by paying on the website. Yet, each time I returned to the USA and used the phone. I had no data, each time, no data, so I had to buy another 10GB plan, even though I had paid. And I hadn't used the data for months, in spite of paying for it each month.
2. Gen Mobile has an online website. Years ago I was able to check my account on line. As of today, I no longer can check my account on the website. There is no menu item to check account any more. All I see displayed are messages to download the app. I CAN'T download. I AM OUTSIDE the USA.
3. For years, I was able to renew my account via the online website, so paid via my credit card. One time, I paid for two 3-month plans, for a total of 6 months. I received an email messages after I month, saying either pay or my account will be deleted. I contacted Gen Mobile via chat and Gen Moble had never credited my account for 6 months, but for 1 month, in spite of the fact that renewed for 6 months.
4.What I found is Gen Moble never charged the full amount for 6 months, So, I had to go through explaining about the payments on the online chat and pay. At that time I was able to renew via the chat app. (As of yesterday, Gen Mobile chat people will not and cannot renew via chat.) Another example of worsening service.
5.When I first got the Gen Mobile sim card, I set up auto payment , but auto payment never worked at that time. So I had to pay each time with the credit card via the online website. I could pay to renew at that time through the online website URL. (FYI, as of last night, April 29, I could access the renew URL but each time I checked renew for 3 months and added it to the shopping cart, the cart remained empty and I could not get the renweal request to go into the cart.) Another bad experience of the worsening service of Gen Mobile.
Last year I again set up auto payment, and it worked until this year January 2026. Until then, I would get a notice from my bank, advising that the auto payment was made. However, after January 2026, I never received any bank notices about payments. I contacted Gen Moble chat yesterday, and according to Gen Mobile, my card was declined, so no further payments were made since January. Yet, Gen Mobile never contacted me once to advise about the declined card. Never once contacted me to advise that the payment was not made. Never once contact me to advise that my account was not being renewed. How ridiculous!!. What kind of bad customer service is that? So, as of now, my phone number is going to die and I am not going to spend my money to call the US to renew again. Enough of 3 years of unconvenience from Gen Moble for me.
30. april 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gen Mobile
Hi Ron, we understand your frustration. We would like to investigate the issues you mentioned regarding your auto-payments and the online renewal process.
We have requested more information from you through Trustpilot so a team member can review your account.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
My phone stopped working
My phone stopped working, Sim card doesn't even work any more, I got a p.o.s phone that doesn't work if I can get a new one that be great otherwise in not happy
5. februar 2026
Svar fra Gen Mobile
Hi James, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Svar fra Gen Mobile
Hi Sherri, thanks for your review! We're happy to hear your experience with Gen Mobile has been smooth. Let us know if you ever need anything.
Svar fra Gen Mobile
Hi Stephanie, we appreciate your feedback! Glad everything has been going well with Gen Mobile. We're here anytime you need us.
Svar fra Gen Mobile
Hi Patrick, thank you for your feedback! We're glad you're enjoying your experience with Gen Mobile. We're here to help anytime.
It was great that I got accepted also…
It was great that I got accepted also got a phone I only pd $10 for.I get free txt and calls very much needed
24. april 2026
Svar fra Gen Mobile
Hi Holly,
Thank you for your five-star review! We are happy to hear that you are enjoying your Gen Mobile service. If you have any questions or concerns, please call our customer care team by dialing 611 your Gen Mobile device.
Svar fra Gen Mobile
Hi Celesa, we appreciate your review! Great to hear things are going smoothly. Don’t hesitate to reach out if needed.
great company.
23. april 2026
Svar fra Gen Mobile
Hi Ryan, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
The service & phone is terrible
The service is terrible. The phone does not stay charged & will not charge all the way up.
2. februar 2026
Svar fra Gen Mobile
Hi Countrygirlnms, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
My phone doesn't work
My phone doesn't stay charged for more than 30min. It drops call every time I use it and the Sims card doesn't stay in
23. april 2026
Svar fra Gen Mobile
Hi Tammy, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
The Gen Mobile app complains because I…
The Gen Mobile app complains because I have enabled developer options in Android and refuses to update to the latest version. The app itself gives an error message communicating this. There is no valid excuse for this. All it accomplishes is restriction of consumer choice and "enshittification" of the brand. I have never had a service provider complain because developer options/ADB were enabled. It's a feature built in to the android operating system and should not affect the mobile app's purpose or operation in any way. Someone in management needs to straighten this out.
Phone Service does not work with Lineage OS. Again, there is no valid reason for this. I have never had problems using Lineage OS with T Mobile or it's various MVNO's. There is no valid technical reason to discriminate. Service providers provide a service and that service should be (phone) operating system agnostic. This isn't rocket science. T-Mobile and all of it's various MVNO's are doing this right now, and have for years. Gen mobile needs to do the same.
.
22. april 2026
Svar fra Gen Mobile
Hi there, R. We understand your frustration regarding these compatibility requirements and appreciate you sharing this feedback.
To keep our customers' personal and billing information safe, the Gen Mobile app is made to work in standard operating environments. Features like Developer Options or custom ROMs can create security risks that our systems are set to detect. These rules are there to protect your data and make sure the app works properly.
We know this can be inconvenient for users who like custom setups, but our Customer Care team is here to help you manage your account manually. Please contact us at (833) 528-1380 or call 611 from your Gen Mobile phone, so we can help you with your service needs directly.
We'll share your feedback over to our app team.
The phone hasn’t worked since I got it…
The phone hasn’t worked since I got it the battery doesn’t hold a charge and I sent a message a while ago and never got a response
19. mars 2026
Svar fra Gen Mobile
Hi there!
We're sorry your device has not been working. We would like to get this issue resolved for you. Please email genmobilecare@dish.com with your best contact number and account details so that an agent can reach out to you regarding your device options. You can also chat with a live agent at https://www.genmobile.com/pages/contact-us. We hope to hear from you soon!
I got a sim card that doesn't work
23. april 2026
Svar fra Gen Mobile
Hi Chancery,
We’re sorry your SIM isn’t working! Sometimes a quick restart can reconnect your SIM. If that doesn't work, removing the SIM, gently wiping it, and reinserting it can help if dust or misalignment is causing the issue. If you’re still having trouble after trying these steps, please reach out to our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.