The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I never have any problems with my…
I never have any problems with my service. I always have a signal.
14. mai 2026
Svar fra Gen Mobile
Hi Natalie, thank you so much for your thoughtful review. We’re truly happy to hear that you’re having a positive experience with GenMobile. If you ever have any questions or feedback, please don’t hesitate to reach out. We’re always here to support you!
Svar fra Gen Mobile
Hi Tannia,
We love to hear that you are enjoying service with Gen Mobile! If you have any questions regarding your service in the future, call our Customer Care team by dialing 611 from your Gen Mobile device. Our agents are eagerly waiting to assist you.
Svar fra Gen Mobile
Hi Donald, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Very well set up and timely delivery…
Very well set up and timely delivery of phone so far good service
21. mai 2026
Svar fra Gen Mobile
Hi Scott, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I could use a better phone
I could use a phone. That’s a bit better. How is it that my little Niece that’s younger than he got a better phone. My impression was, I was supposed to get a specific one. Wasn’t one I got
21. mai 2026
Svar fra Gen Mobile
Hi there!
We're sorry to hear that the device you received was not the one promised. Please call our Customer Care team by dialing 611 so we can assist you with any device questions. To speed things up, we recommend having your 4-digit PIN ready when calling. Our agents will be waiting for your call to explore device options with you.
Svar fra Gen Mobile
Hi James, we’re sorry you’re experiencing this issue. This can sometimes happen if there are too many apps running in the background, the phone’s storage is nearly full, or it needs a software update.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
My phone won't come on and when it does…
My phone won't come on and when it does the connection is very choppy and don't know when or IF the phone will work that day....
16. april 2026
Svar fra Gen Mobile
Hi Elizabeth,
We're sorry you are having issues with our device. Please contact our Customer Care team at 1-833-528-1380 if you need immediate assistance or chat with an agent by going to our website at https://www.genmobile.com/contact. An agent will be more than happy to look into low cost device options with you. You can also bring a device you already own to use with your Gen Mobile SIM card. Our agents will be available to assist you when you call!
I have a great experience with Gen…
I have a great experience with Gen Mobile. Longest Gen Mobile don't change and stay the same.
21. mai 2026
Svar fra Gen Mobile
Hi Kenneth, thanks for your review. We're glad you're having a great experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hi Jon, I truly empathize with the difficulties you’re facing with your network and phone. It’s understandable to feel frustrated in this situation. Gen Mobile partners with one of America's largest 5G networks to provide you with premium service at an affordable price, but I know that speeds can vary based on your location and device. Please don’t hesitate to reach out by calling 611 from your phone or chatting with us on our webpage. We’re here to help you and review your coverage area together.
Svar fra Gen Mobile
Hi Misty! Thank you for sharing your experience. We're thrilled to hear you're enjoying our great service!
Svar fra Gen Mobile
Hi Dolores, Thank you so much for your thoughtful review. We’re truly happy to hear that you’re having a positive experience with Gen Mobile. If you ever have any questions or feedback, please don’t hesitate to reach out. We’re always here for you!
While setting up the service
While setting up the service, I was able to be walked through it easily.
Phone was shipped in a timely manner and was able to be used right away per requested.
Very please!!
31. mars 2026
Svar fra Gen Mobile
Hi Ashley, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Love the service just wish my phone was…
Love the service just wish my phone was bigger my eyes are bad but other then that service is good
21. mai 2026
Svar fra Gen Mobile
Hi Kendra, thank you for sharing your feedback with us. If the current screen size isn't working for you, we do offer low-cost upgrade options. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). You can also bring your own compatible device to our service. Please call us at 611 from your Gen Mobile phone, so we can help you find a better fit.
Svar fra Gen Mobile
Hi Michelle,
Thank you for your feedback! We hope to continue to provide the experience you deserve! Call us if you need any assistance with your service at 1-833-528-1380 or dial 611 from your Gen Mobile device. We are here to help!
There's not enough Internet.
21. mai 2026
Svar fra Gen Mobile
Hi Ritchie, The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month.
If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
Would have liked a better phone that I can ser
Like the service would have loved a better phone that I can actually see better but all in all it works good
3. februar 2026
Svar fra Gen Mobile
Hi Jennifer,
We are so happy to hear that you are enjoying our services. If you'd like to upgrade your device, we offer low cost upgrades for your needs. If you already have a device you'd like to use with us, you can bring it over to Gen Mobile with one of our SIM cards! Call our Customer Care team by dialing 611 on your Gen Mobile device or 1-833-528-1380 from any other device to see your options. We will be happy to explore other device options with you!
Great overall service. I've never experienced a problem with my service!
I love everything about my service! I've never had a problem, and would definitely recommend to anyone.
21. mai 2026
Svar fra Gen Mobile
Hey Donald, thanks for sharing your thoughts! It’s awesome to hear that you’re enjoying your time with Gen Mobile. If you have any questions or just want to share some feedback, don’t hesitate to get in touch with us.
Svar fra Gen Mobile
Hi Stephen, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help!
Svar fra Gen Mobile
Hi Ashley,
Thank you for your feedback! We truly appreciate having you as our customer!
It was conveniently getting me away…
It was conveniently getting me away from safelink but now im supposedly at 0.0 of 15 gb of data but it also says I've used 4.2 gb of data ive barely been able.ro connect amd do this survey
19. mai 2026
Svar fra Gen Mobile
Hi Amber, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.