The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Phone sucks a whole ass and the battery…
Phone sucks a whole ass and the battery runs out way too fast
3. juni 2026
Svar fra Gen Mobile
Hi Alonso, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
No Title
I really don't have anything to say I got my phone number back finally from the other company I was with the only thing I can say good about y'all is that y'all answer your phone and y'all sent out phones for new services 😊
4. juni 2026
Svar fra Gen Mobile
Hi Tiffany, thanks for sharing your thoughts. We are glad to hear that your number transfer is sorted out and that you received your new phone quickly. If you ever have questions or feedback, feel free to reach out. We're always here to help.
The service is an the phone is really I …the phone it self is really bad the the service connection even worse I can't even use the date to mark exp. Because I've had the phone for 3 months an sucks
The service is an the phone is really bad hard to scroll
3. juni 2026
Svar fra Gen Mobile
Hi Betty, thank you for sharing your feedback. I understand your experience hasn't been ideal, and we want to help. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Dial 611 from your device, so we can troubleshoot your current connection and discuss your device options.
I have had to reset my cellphone about…
I have had to reset my cellphone about every two days since I have had it.
3. april 2026
Svar fra Gen Mobile
Hi Cassandra, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com
Well I definitely could say see that I…
Well I definitely could say see that I have this Google phone gen mobile hot pepper phone it really really sucks it drops calls it don't let me sign on when I turn on my phone I really really hate this phone but the service is okay do better
3. juni 2026
Svar fra Gen Mobile
Hi Candace, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
phones are bottom line junk not even…
phones are bottom line junk not even 5g. it is hard to get service from cell phone towers.
7. mai 2026
Svar fra Gen Mobile
Hi Natalie, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
I do not get unlimited talk and text so…
I do not get unlimited talk and text so i run out of service after bout 14 days
3. juni 2026
Svar fra Gen Mobile
Hi Patti, thank you for your review, and I'm sorry for the frustration with your service running out. The Lifeline program provides a government subsidy that covers a plan with a limited amount of monthly data. If you find you’re using it up quickly, you can upgrade to a plan with more data for as low as $10/month.
If you're a prepaid customer, you also have the flexibility to change plans at any time as your needs change. You can call 611 or visit genmobile.com/plans to explore your options.
Svar fra Gen Mobile
Hi Cynthia, we’re sorry you’re experiencing this issue.
Since your phone isn't turning on, could you please email our care team at genmobilecare@dish.com? Our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help.
If you have access to another device, you can also chat with us live at genmobile.com.
This phone service is unpredictable and…
This phone service is unpredictable and unimaginable! I have experience nothing but problem and issues with this phone. Although it's free? The quality is super Bad! Need to give us better phones some of us don't have income to upgrade, but you all can improve service by issuing us better phones to start with. I'm tired of having my calls dropped in the middle of a call...just sad
16. mars 2026
Svar fra Gen Mobile
Hi Benny,
We understand the importance of maintaining a reliable connection during your service usage and sincerely apologize for any inconvenience you have experienced with Gen Mobile not meeting your expectations. We'd like to sort this out for you. Please call our Customer Care team by dialing 611 on your Gen Mobile device or chat with a live agent by visiting our site at https://www.genmobile.com/pages/contact-us. You can also dial 1-833-528-1380 from another device to speak with an agent. We hope to help you out soon!
Everything works as expected.
2. juni 2026
Svar fra Gen Mobile
Hi Crystal, we’re glad to hear your experience has been smooth! Thanks for your review, and feel free to reach out anytime.
It’s not free as promised
It’s not free as promised! Government phone!! Should have more data for free 😡
2. juni 2026
Svar fra Gen Mobile
Hi Jessica,
Thank you for taking the time to share your feedback. We hear you, and we completely understand how frustrating it is to run out of data when you need to stay connected. To help clarify, Gen Mobile is able to offer free monthly service to qualifying customers through the federal Lifeline program. Because these plans are government-subsidized, the monthly data allotments are set by federal regulations rather than by Gen Mobile directly. That is why we are unfortunately unable to increase the data limits on free plans. Please call our Customer Care team by dialing 611 on your Gen Mobile device. We'd love the chance to look at your account and see how we can make this right for you!
My phone couldn't be used without Wifi…
My phone couldn't be used without Wifi and it eventually went completely out and wouldn't turn back on.
14. mai 2026
Svar fra Gen Mobile
Hey Jacqueline, I'm really sorry to hear you're having this issue.
Since your phone isn't turning on, could you please email our care team at genmobilecare@dish.com? Our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help.
If you have access to another device, you can also chat with us live at genmobile.com.
Svar fra Gen Mobile
Hi Jermaine, thanks for sharing your thoughts! It’s awesome to hear you’re enjoying your time with Gen Mobile. If you’ve got any questions or just want to share more feedback, don’t hesitate to get in touch with us.
Svar fra Gen Mobile
Hi Maria, thanks for sharing your experience! We're happy to hear it's been a smooth one. We're always here if you need support.
The service is great
The service is great, but it would be nice to offer more than 2 gigs of internet
2. juni 2026
Svar fra Gen Mobile
Hi William, Thanks for your review! We're glad you're enjoying the service. We do offer plans with higher data amounts.
You can call 611 or chat with us at genmobile.com, and we can help you find a plan that better fits your data needs.
My service isn’t the greatest the phone…
My service isn’t the greatest the phone that was sent barely works nobody can hear me so I can’t use phone to call only use for texting which is ridiculous
1. april 2026
Svar fra Gen Mobile
Hi Joy, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
It’s worth it
They're giving me a free phone that's on. Your doing best to be who you are today. Keeping searching and you'll find what will make you even more of a well working business.
2. juni 2026
Svar fra Gen Mobile
Hi Zaire! Thank you for the five star review! We're so glad to hear that you are enjoying the free device. If you have any question regarding your account and/or service, give us a call by dialing 611 from your Gen Mobile device.
My phone would not accept charging…
My phone would not accept charging after only two months of normal use. I called you and was told I had to PURCHASE a new one. Thanks for nothing.
2. juni 2026
Svar fra Gen Mobile
Hi Bernard, we’re very sorry to hear about the charging issue and the frustration from your previous call.
Since your phone isn't accepting a charge, please email our care team directly at genmobilecare@dish.com, so we can review your case. While our standard warranty covers defects for the first 30 days, we want to look into your specific situation and discuss what options are available to help.
If you have access to another device, you can also chat with us live at genmobile.com.
Bad!,company
I had at&t, I kept getting meagevhad to do a update for gen Mobil. Well I did so not to loose service! An I haven't Ben able to revive orakeva call scense! I have total no signal bars! Gen Mobil sucks! They do not give u good service! I say there service is 0!!! Do not go to gen Mobil is my best advise
31. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gen Mobile
Hi Karan, we are very sorry to hear that you lost service after completing an update. For security purposes, we need to verify your account details directly to fix this technical issue. Please chat with us at genmobile.com, email us at genmobilecare@dish.com, or call our customer care team from another device at 1-833-528-1380, so we can help resolve your issue.
It has been a very negative…
It has been a very negative experience.I haven't had my phone a month and I 'm trying to get to the doctors in need of transportation, and that's when the phone goes out for no reason.They use all these excuses saying that I didn't go to the national verifier, or I went to another carrier.Which I did not so when you really need the phone, it will not work for you.And then they ask you for money, then they want all your information.And a bank card and use that it's a very bad company with a very bad product.And they will not service that
21. mai 2026
Anmeldelse skrevet uten oppfordring
Svar fra Gen Mobile
Hi Michele, we are very sorry to hear about this experience. We understand how frustrating it is to be without service when you need it most.
Because we cannot access your personal account details or verify your Lifeline status through this public review, we want to connect with you to get this sorted out. One of our team members will reach out to you directly. If you need immediate assistance, please call our customer care team at 1-833-528-1380 or email us at genmobilecare@dish.com, so we can help you right away.
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Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
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Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.