The reliability of coverage is great. Only issue that I've come across is the availability of free phones is something to be desired. I know I should be happy with a free phone, which I am, but the qu... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
I was approved for a phone never got it. I waited a whole month. Gen mobile claims they were never able to get a tracking number after two weeks finally got one. Kept checking and it was just sitting... Vis mer
Selskapet har svart
I needed my number changed because I was getting too many calls and texts from the previous owner. They changed my phone number immediately and I haven’t had a single wrong number since.
Selskapet har svart
The service seems fine but the phone is pretty close to garbage its glitchy and the touchscreen doesn't work well. The battery goes dead very fast. I'm grateful for the free service however. I would... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Gen Mobile offers affordable wireless plans with the features people need most, including nationwide 5G, international calling, and a federal Lifeline benefit for eligible customers looking to save even more. Our mission is to help more people stay connected without the confusion, pressure, or unnecessary barriers that often come with wireless. Gen Mobile helps make staying connected feel simple, more dependable, and more within reach, wherever life takes you.
Kontaktopplysninger
PO Box 1187, 90249, Gardena, USA
- genmobile.com
3,3
Middels
373 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 98 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 24 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
I never received my phone
18. juni 2026
Svar fra Gen Mobile
Hi Angela, We truly empathize with the difficulties you're facing regarding your phone not arriving. Please know that we are here to assist you and will gladly investigate this matter for you. Don't hesitate to reach out to us by dialing 1-833-528-1380 or chat with us through genmobile.com. We genuinely want to help you through this situation.
Svar fra Gen Mobile
Hi Carolyn, we truly empathize with your situation regarding the cancellation of your services. We genuinely want to assist you in any way possible. Please don't hesitate to reach out to us by dialing 1-833-528-1380 or chat with us through genmobile.com. We are here for you and would be glad to help.
Selling Bad defective phones, sorry customer service
My phone died. It won't come on it won't charge. I tried calling and texting customer service they gave me a run around. I need a replacement phone asap . Both lied to me saying that they were sending me a email with a pin number. I received no email from either of them. Sorry customer service. The customer service phone person, spoke English so badly and her words literally ran together so you can not understand what she is saying.
17. juni 2026
Svar fra Gen Mobile
Hi Susan, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look. Devices are covered under a 30-day warranty for out-of-box defects, so we’ll review your situation and next steps with you.
If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
I do not get very good reception in my…
I do not get very good reception in my apartment on this phone with this carrier.
5. juni 2026
Svar fra Gen Mobile
Hi Lara, we’re sorry you’re experiencing this issue.
A member of our team will be reaching out to take a closer look and see how we can help. If you need immediate assistance, you can also contact our Customer Care team at 833-528-1380 or chat with us at genmobile.com.
Svar fra Gen Mobile
Hello Darryl, we truly appreciate your positive review. It warms our hearts to know that you are enjoying our services. If you ever find yourself in need of assistance, please don’t hesitate to reach out to us. We’re here for you.
Nice work
Thank you again Gen mobile for my phone free tex and 5G wifi truly amazing and thank you for your help
16. juni 2026
Svar fra Gen Mobile
Hi Christopher, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and would be more than happy to help.
My New Hot Pepper phone
Well, the good folks at Gent
forgot to tell me what my
New phone number is and
They're really no help at all...
The Hot Pepper phone itself is
Compact fits easily into your
hand, and is easy to use! 4 stars
16. juni 2026
Svar fra Gen Mobile
Hello Michael, we truly appreciate your positive review, and we sincerely apologize for the situation regarding your telephone number. Please don’t hesitate to reach out to us by dialing 611 from your phone or chatting with us at genmobile.com. We are more than happy to assist you with any information you may need.
It was fast easy and I got my phone and…
It was fast easy and I got my phone and it worked right away
16. juni 2026
Svar fra Gen Mobile
Hello Austin, we truly appreciate your positive review. It warms our hearts to know that you are satisfied with our services. Please remember, if you ever need assistance, we are here for you and encourage you to reach out without hesitation.
I'm not having any issues
10. juni 2026
Svar fra Gen Mobile
Hi Olivia, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hi Angelita, thanks for reaching out. The free phones provided with our Lifeline program are designed for essential use(calls, texts, and light browsing), and they may not have the storage to run all daily apps. To get a device that works better for you, you can upgrade to a low-cost smartphone through Gen Mobile or bring your own compatible phone to our service. Please call 611 or send us a DM, so we can walk you through these options.
Wireless service is so bad there are no…
Wireless service is so bad there are no service at all for few data
1. juni 2026
Svar fra Gen Mobile
Hi Farida, we’re sorry you’re having this experience. Gen Mobile partners with one of America's Largest 5G networks to bring you premium service for less, though speeds can vary depending on location and device. If you’re running into issues, you can call 611 or chat with us at genmobile.com, so our team can help review coverage in your area.
The Internet slow the phone slow no…
The Internet slow the phone slow no hotspot boring phone
8. juni 2026
Svar fra Gen Mobile
Hi Reva, thank you for your feedback. For eligible customers, Lifeline phones are provided for free as a courtesy from Gen Mobile. These phones are designed for essential use (calls, texts, and light browsing). If you need a phone that better fits your needs, we offer low-cost upgrade options. As an alternative, you can also bring your own device (BYOD). Call 611 for more info on your upgrade options.
Svar fra Gen Mobile
Hi Theodis, thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
I think nothing but great things about…
I think nothing but great things about this fine company. Thanks it’s been nice.
9. juni 2026
Svar fra Gen Mobile
Hi there, thank you so much for the kind words! We truly appreciate you taking the time to share your experience, and we are glad to hear you've enjoyed our service. Thank you for being a part of the Gen Mobile family!
That this company is good 👍🏿
Good company far as with the customers, speaking individually for myself
8. juni 2026
Svar fra Gen Mobile
Hi Demetrius, Thanks for your review. We're glad you're having a positive experience with Gen Mobile. If you ever have questions or feedback, feel free to reach out. We're always here to help.
Svar fra Gen Mobile
Hi Cherylelyn, thank you! Your positive feedback keeps us motivated to deliver the best service.
Good service
9. juni 2026
Svar fra Gen Mobile
Hi Maneta, thanks for the review! We're thrilled to hear your service is working out so well.
Svar fra Gen Mobile
Hi The Gonz, thank you for the feedback! We love having you with us and are glad everything is going smoothly.
Good service.
1. januar 2026
Svar fra Gen Mobile
Hi Derrick, thanks for the stars! We're glad your Gen Mobile experience has been excellent.
It's a 4G phone that was inherently…
It's a 4G phone that was inherently slow and after just a couple months the phone freezes or goes into different apps randomly without touch. I now can only make occasionally calls without the phone freezing.
1. juni 2026
Svar fra Gen Mobile
Hello Nikkia, we truly empathize with the difficulties you're experiencing with our services. It's important to us that we support you in resolving this situation. Please don't hesitate to reach out to us by calling 1-833-528-1380 or chatting with us through genmobile.com. We are here for you.
Dette er Trustpilot
Alle kan gi tilbakemelding på Trustpilot. De som skriver en anmeldelse, har rett til når som helst å redigere og slette den. Enhver publiserte anmeldelse er synlig så lenge en tilknyttet konto er aktiv.
Virksomhetene kan automatisk be kundene om anmeldelser, og disse blir bekreftet som faktiske opplevelser.
Lær mer om andre slags anmeldelser.
Vi har et eget team og smart teknologi som beskytter plattformen vår. Finn ut hvordan vi motvirker falske anmeldelser.
Lær om anmeldelsesprosessen på Trustpilot.
Verifisering kan bidra til å sørge for at anmeldelsene du leser på Trustpilot, er skrevet av faktiske personer.
Det kan gi en skjev TrustScore å tilby belønning for eller be bare enkelte kunder om å skrive en anmeldelse, og dette går imot retningslinjene våre.