GenderGP Transgender Services Anmeldelser 

Misleading financial practices.
EDIT: The chatbot is absolutely not a real person. I spoke with them dozens of times and was never able to connect with a real person. They do not care about your concerns enough to interact with you.

I have been with GenderGP for 7 months for FTM testosterone treatment and my experience has been extremely poor.

Despite paying ongoing subscription fees, I was under-dosed for months with almost no physical changes. My blood test in January 2026 showed a testosterone level of 10.5 nmol/L, which is below the typical male range. GenderGP themselves confirmed in writing that the recommendation was to increase my dose.

However, I then received no responses to multiple emails for over 4 weeks, despite this being a medical issue involving hormone treatment. During this time, my care was effectively paused with no clinical support.

When they eventually replied, they placed the responsibility back on me to explain what I wanted, rather than proactively correcting the under-treatment. This delay and lack of communication caused significant distress.

For a paid healthcare service, this level of responsiveness and continuity of care is unacceptable. I would not recommend GenderGP to anyone who needs timely, reliable hormone management.

I am now perusing a formal complaint and chargeback for my banks

GenderGP quite literally saved my life. When the NHS stopped my HRT, I felt scared, hopeless, and completely stuck — like my future was slipping away. GenderGP stepped in and treated me with compassion, respect, and understanding, helping me access the care I desperately needed.
Thanks to them, I’m back on HRT and finally able to feel like myself again. For anyone struggling to access trans healthcare or facing barriers, GenderGP isn’t just a service — they’re a lifeline. I’ll always be grateful for the role they played in saving my mental health and my life.

The prices are huge and you dont get any support at all, I recommend that you dont waste your money and your time as I did

GenderGP used to be an incredible service and I really mean used. I’ve been with them since 2018 and watching the steady downhill slide year after year has been honestly upsetting. It’s started to feel like a for-profit machine that leans heavily on young trans people instead of properly supporting them.

Need to speak to someone quickly? That’ll be £7.99.
Need a blood test sorted? That’s £25.
Want to talk about changing your meds? Good luck feels like you get told when you’re allowed, not listened to.

And trying to get replies from support emails feels like shouting into the void half the time.

There are providers out there like Anne.health and others that actually feel like they care about trans patients and their wellbeing. Based on my experience, I genuinely wouldn’t recommend GenderGP to anyone thinking of signing up.

Had an amazing and enlightening session with James, very happy.

Okay once you get your hormones. I ran out of half of my medicines 3 weeks ago and reaching out to GenderGP has not been easy. The Hub sent me round in circles and emailing was pretty useless. It is very difficult to get in touch with GenderGP. I sent 2 emails over a week ago but there is no response.

I got a prescription that was not correct and I have emailed twice to get some help and I am still waiting. There is not much I can do. Until they respond I just have to wait.

It has affected my dysphoria waiting like this and my depression.

Repeat prescription 3 months automatically renew is such a pain for those who can't afford a big amount of money at once without no alternative option given.

They prove me on e again they don't care about patients just about bomber and money.

They have no clue about the negative mental health impact and the stress this affects about disphoria and suicidal mental thoughts.

Mad, very bad.

No good.

I've had an information gathering session with James and he was incredibly patient, clear and supportive. His calm and supportive nature allowed me to talk about my own gender journey freely and comfortably. He helped me to understand the processes, the next steps and how to access further support. Thank you James!

I honestly cannot thank GenderGP enough for everything they’ve done for me. In so many ways, they’ve saved my life.

I recently had a Google Meet session with Dr. Charles, and it was such a reassuring and supportive experience. We talked through my journey and made adjustments to my hormone plan together. He truly listened, guided me with care, reassured me when I needed it most, and helped me feel confident and safe in the decisions we made. I never felt dismissed, just supported and understood.

Since being with GenderGP, my mental health has improved massively, and I’m seeing real physical changes too. I’m happier, more at peace, and more connected to myself and my emotions than I’ve ever been. I finally feel like me. I feel beautiful. It’s genuinely been life changing, and the journey itself has been so meaningful and empowering.

I also want to give a special thank you to James Morris. He is such a kind and supportive person, and I will never forget my information gathering sessions with him. He helped me so much at the start of my journey, and looking back now, I can see just how far I’ve come. I’m so proud of myself and so grateful for the support I’ve had along the way.

I would also really recommend following Dr. Helen on TikTok. She is absolutely amazing, and her content around gender affirming care, rights, and related topics is incredibly informative and empowering.

I would highly recommend GenderGP.

28/1/26

I recently had a Google Meet catch-up session with James Morris, and it was such a positive experience.

We talked about my transition, my journey so far, and how much my mental health has improved. I felt really comfortable talking to him, and the conversation was calm, respectful, and easy to follow.

I also had a question about the GenderGP portal, and James explained everything clearly and thoroughly. He answered my question in a way that was easy to understand, and I came away feeling well informed.

If you ever feel unsure, confused, or just need clarification on something, I would absolutely recommend booking a session with James Morris, or any of the staff at GenderGP. They give you the space to ask questions and talk things through without pressure.

I’m very grateful for the support I’ve received, and this session was another reminder of how professional and supportive the GenderGP team is.

I have now waited almost 60 days to receive my first paper prescription from GenderGP.

Despite repeated contact attempts, emails, and follow-ups, I have either received generic responses, contradictory information, or no response at all. I have been told multiple times that the prescription has been “sent” — without it ever arriving. There is no realistic way to speak to a human being without paying, and support is effectively inaccessible when you have a real problem.

This is not about impatience.
This is about medication, continuity of care, and patient safety.

I am far from the only one. Over the past few months, many EU users have reported identical problems with paper prescriptions: extremely long waiting times, lost deliveries, and a lack of accountability. When dealing with hormone treatment, this is simply unacceptable.

I have lost confidence in GenderGP’s ability to manage a treatment pathway where reliability is essential, and I have therefore switched to IMAGO.

The only thing that consistently works at GenderGP is their payment collection. With their new Hub, the cost has also increased significantly: you are now required to pay every month to have a prescription issued, even though in practice you only receive a prescription every three months. This means the effective cost has increased to around three times the original level — without any improvement in service.

If paper prescriptions can no longer be delivered reliably, this should be communicated honestly, and patients should be offered real alternatives without additional cost. As it currently functions, the system feels opaque, expensive, and lacking responsibility for the patient’s treatment.

Refuse to give refunds, breaching UK consumers rights, by not giving appropriate refunds for after poor descriptions in regards to blood tests. This company is predatory and relies on the oppression of transgender people to fuel it’s greed.

The best experience. I got my gender letter very fast and changed. I was successful in changing the gender with there services. Best service. Thank you so so much.

I’ve always knew who I am, 8 years ago I decided to start what I’ve been trying to keep up with and nothing was helping.

While all doors were shot, Dr Helen was there providing what others did not, smoothly, and professionally.

I had been judged before even from professionals at another GPs, this was not the case with GenderGP, none of the staff were anything but professional, caring, and just wanted to help.

Today I was happy to see her videos on social media and decided to leave a review here and a big THANK YOU.

🙏 lots of love to all the team.

James was really reassuring and helpful with all the information

If u could hive nothing I would what a vile organisation use are selling prescription drugs to vulnerable kids and adults no mental health screening no autism assessments im sure this year will be year because if I have anything do with it I'm gonna destroy your company

I subscribed to GenderGP approximately one year ago during a period of severe mental vulnerability related to gender dysphoria. At that time I was actively seeking support, as my mental state was highly unstable and I was struggling to cope.

I am not financially well-off, but I managed to save enough for the initial payment because I believed this service existed to support people in situations like mine. Unfortunately, my experience left me feeling financially and emotionally strained rather than supported.

The subscription is presented as “monthly”, however payments are taken every 28 days, which in practice can result in multiple charges within a single calendar month. This was not clearly or transparently communicated. In addition, many interactions and steps within the service require additional payments, making it unclear what the base subscription actually covers.

When attempting to cancel, I discovered that I can't access my account at their platform (“The Hub”) as it requires an additional payment of ~£250, which I personally found excessive and distressing, especially given the vulnerability of the patients this service claims to support.

I have contacted customer support for clarification and am awaiting a response. Based on my experience, I believe this service poses significant financial and emotional risks for transgender people in vulnerable mental states. I cannot recommend it and strongly encourage others to avoid this service.

I would have recommended GenderGP a couple of months ago. However, they have switched to a new site which is heavily AI focused and it is riddled with bugs. I have been trying to get in contact with a real person for almost a month, but it just isn't working.

Their automated chatbot keeps saying I will get a response in 2 business days, but it just doesn't happen and with the new system, there is no way to get in contact with a real tech support person

I WOULDN'T EVEN GIVE ONE STAR, Im writing this review on the 21/12/25 but have set the date last year because ever since I started with gendergp my experience has just got WORSE! Now I dont blame anyone wanting to use this site to transition faster as the NHS wait times are crazy! But I have had no support what so ever. I've been with them 2 years and was told someone would check in with me once every 6 months AT LEAST since then no one as said anything, there's no care or concern, I have never been asked for blood tests or any checks, every time I use the site its different and doesn't work now I haven't even had any information on my prescription THAT I HAVE PAID FOR! terrible terrible site the owner and the workers should be ashamed of themselves.

Got me on HRT within 2 months back in 2020, that is the only thing i like about gender GP. Basically no correspondance, charges abhorrent pricing and then just.. doesnt send the admin you pay for. Was good a few years back but now theyre just money grabbing and useless. Ive been waiting 2 weeks for a bit of admin i shouldve got in 24 hours. If you have the money for gender gp take it to literally any other service.