I received a box that was damaged. Upon opening I realized that it was not the mocha kit I ordered. The video when ordered displayed 3 different threads to make these tea towels but only received 2... Vis mer
Selskapet har svart
Vi bekrefter ikke spesifikke uttalelser siden en forfatters mening er hens egen, men vi kan merke en anmeldelse som "bekreftet" når vi kan bekrefte at det har vært kontakt med virksomheten. Mer informasjon
For å beskytte plattformens integritet vil alle anmeldelser på plattformen—bekreftet eller ikke—bli undersøkt av vår automatiserte programvare (tilgjengelig hele døgnet). Denne teknologien er designet til å identifisere og fjerne innhold som bryter med retningslinjene våre, deriblant anmeldelser som ikke er basert på en faktisk erfaring. Vi vet at vi ikke kan fange opp alt. Hvis du tror at vi har gått glipp av noe, kan du rapportere det. Mer informasjon
Se hva andre synes
Although tracking wasn't working properly, when I contacted Funem they were quick to get back to me with the update. It arrived and I am happy with the product.
Selskapet har svart
Hi! What matters to me MORE than fast shipping, is how well goods are package; Funemstudio excelled (I've had equipment from other suppliers that shipped fast, but hastily packed; damage was the o... Vis mer
Selskapet har svart
Funem Studio delivered an extra large loom kit and several beautiful skeins of colorful cotton slub in very little time after my order was placed. I laughed out loud at the box which read "Weave me up... Vis mer
Selskapet har svart
Informasjon om virksomheten
Skrevet av virksomheten
Fūnem (Latin) rope, cord, line. Welcome to our weaving community! We inspire and supports a community of talented fiber artists, while encouraging the less expert among us to discover and enjoy the pleasures of textures and colors. Fūnem Studio is founded in 2015 by fashion designer Jantine van Peski to share her love for textiles, craftsmanship and her passion for weaving. Many years of creating textile objects provided her with in-depth knowledge of different materials and crafting supplies which resulted in a high quality collection of tools, yarns and wool. We make weaving accessible to everyone, while providing community experts with a consistent variety of the highest quality materials and kits to allow them to continue to grow. Offering you modern compositions and designs while encouraging the practice of an ancestral technique is our daily challenge. Creative expression is a proven way to improve mental health and an escape from the quick pace of life. We ensure that our products are of the highest quality so that you enjoy them for a long time while offering the best weaving experience. Our small team handle every order with love and care from our studio in Belgium to bring joy and inspiration to weavers all over the world.
Kontaktopplysninger
Nederland
- hello@funemstudio.com
- funemstudio.com
3,8
Bra
468 anmeldelser
Ber kundene om å skrive anmeldelser
Denne virksomheten oppfordrer kundene til å skrive anmeldelser, enten positive eller negative
Har svart på 75 % av de negative anmeldelsene sine
Svarer vanligvis i løpet av 48 timer
Slik bruker virksomheten Trustpilot
Se hvordan anmeldelsene og vurderingene deres innhentes, vurderes og modereres.
Désastreux !
27. desember 2024
Svar fra funemstudio.com
Nous sommes vraiment désolés d’apprendre que votre expérience n’a pas été à la hauteur de vos attentes. Ce n’est certainement pas le service que nous souhaitons offrir à nos clients.
Pouvez-vous nous en dire plus sur votre souci ? Nous aimerions comprendre ce qui s’est passé et faire tout notre possible pour y remédier. Votre satisfaction est notre priorité, et nous aimerions avoir l’opportunité de vous offrir une meilleure expérience.
N’hésitez pas à nous contacter à hello@funemstudio.com nous sommes là pour vous aider.
Svar fra funemstudio.com
Un grand merci pour votre message ! Nous sommes ravis d'apprendre que votre métier à tisser vous plaît. Votre satisfaction est notre plus belle récompense !
Bonne création et à très bientôt ! ✨
Bad Customer Service/No response to e-mails
the customer service for returns is a joke. two weeks and still no answer. You are required to write an e-mail before you return your package within a week. it's been two weeks without an answer.
3. januar 2025
Anmeldelse skrevet uten oppfordring
Svar fra funemstudio.com
We are truly sorry for the delay in responding to your return request. That’s not the experience we want for our customers, and we completely understand your frustration.
Our team has been handling a high volume of inquiries, but that’s no excuse for the delay. We want to make things right for you. Please send us your order details at hello@funemstudio.com, and I will personally ensure your return is processed immediately.
We truly appreciate your patience and the opportunity to make this right. Please let us know how we can assist you further.
I finally received my loom
I finally received my loom. I am so use to dealing with other shippers that are faster. My fault or being so impatient it arrived in great condition. Small problem it did not have the needle in the small envelope.
11. desember 2024
Anmeldelse skrevet uten oppfordring
Svar fra funemstudio.com
Thank you for your patience and for sharing your feedback with us! We're glad to hear that your loom arrived in great condition. We understand that shipping times can sometimes feel long, and we truly appreciate your patience.
Regarding the missing needle, we sincerely apologize for the oversight. We'd be happy to send you a replacement right away!
Please reach out to us at hello@funemstudio.com with your order details, and we’ll make sure you receive it as soon as possible.
We truly appreciate your support and hope you enjoy your loom. If there’s anything else we can do for you, don’t hesitate to let us know!
Svar fra funemstudio.com
Merci beaucoup pour votre retour ! 😊 Nous sommes ravis que vous soyez satisfaite de la rapidité de livraison et de la qualité de nos produits. Votre satisfaction est notre priorité !
Not clear enough with requirements
The quality of the wood itself is good, but this was not beginner friendly, despite what the description says. First, there was no clear indication of the fact that I would need a 75 inch table to make the scarf when I ordered the loom. What average person has a table that big just lying around? I live in an apartment and do not have some kind of craft workshop at the ready. Second, as an absolute beginner, it would be really nice to include descriptions for what all of the stuff is for. It just says that it includes two shuttles. Great, but what are they and how do I use them? I had to go find extra instructions on YouTube to find out. Third, the clamps are not even remotely worth $26. Buy some simple ones at a hardware store. I feel a little ripped off for what this is actually capable of doing or making in my setup.
25. november 2024
Svar fra funemstudio.com
Thank you for your honest feedback. We’re sorry to hear that your experience didn’t fully meet your expectations, and we truly appreciate you sharing your perspective.
We strive to make our products as beginner-friendly as possible, and we understand that clearer setup requirements would have been helpful. We’ll take your comments into consideration to improve our product descriptions so customers can better anticipate the space and tools needed.
Regarding the shuttles and other accessories, we appreciate your suggestion for more detailed guidance. We are always looking for ways to improve our instructions, and we’ll explore adding more beginner-focused explanations to make the process smoother. In the meantime, we’d be happy to provide additional resources or support to help you get the most out of your loom.
As for the clamps, we understand your concern and appreciate your feedback on pricing. We aim to provide high-quality materials, but we will certainly review this aspect to ensure our products deliver the best
value.
Thank you again for your input—it helps us improve and better serve our creative community!
Svar fra funemstudio.com
Thank you so much for your feedback Ruth!! We are very pleased that we have met your expectations.
Eccellente
Il pacco è artivato in ottimo stato e il telaio soddisfa le aspettative di qualità. La spedizione è stata accurata e di facile gestione. Ottima esperienza.
26. november 2024
Svar fra funemstudio.com
Grazie mille per il suo commento. Siamo molto felici di sapere che tutto è arrivato in perfette condizioni e soprattutto che vi è piaciuto. Speriamo di rivedervi presto!
Expédition rapide
26. november 2024
Svar fra funemstudio.com
Merci beaucoup ! Nous essayons toujours d'expédier les commandes le plus rapidement possible afin que vous puissiez en profiter le plus tôt possible.
Ma commande est arrivée sans les 3 pelotes de laine
Ma commande est arrivée sans les 3 pelotes de laine prévue (couleur rouille) !
25. november 2024
Svar fra funemstudio.com
Hello, we are sorry for the inconvenience. Could you please write to Customer Service so that we can sort this out?
I sent an email and had asked a few…
I sent an email and had asked a few questions about a loom and kit that I wanted to purchase, but never received a response.
25. november 2024
Svar fra funemstudio.com
Hi! It's been a difficult few weeks due to the high number of enquiries and orders for Black Friday. We are working on it and you will receive an answer soon. Thank you for your patience.
Merci beaucoup
Merci beaucoup! Très bon service. Livraison rapide. Je vais l'utiliser après Noël, car c'est un cadeau. Bien hâte. :-)
12. november 2024
Svar fra funemstudio.com
Merci beaucoup pour votre retour si gentil ! 🎁 Nous sommes ravis que tout soit arrivé rapidement. On espère que ce cadeau fera briller les fêtes après Noël. N’hésitez pas à nous partager vos créations quand vous l’utiliserez
Livraison rapide conforme à la commande…
Livraison rapide conforme à la commande mais il manque le mode d'emploi pour le tissage
4. november 2024
Svar fra funemstudio.com
Bonjour, vous avez dû recevoir les instructions en format numérique par courrier électronique. Pourriez-vous vérifier votre dossier de courrier indésirable? Nous vous remercions de votre attention et vous prions d'agréer, Madame, Monsieur, nos salutations distinguées.
Pleas
Please send me in English!!
I’ve been trying to contact you for more than a week and still haven’t got a respond…
29. oktober 2024
Svar fra funemstudio.com
Hi Areej, first of all, thank you so much for letting us know your feedback, we've just proceeded to reply to your message through our customer service channel, and we apologize for the delay. If you have any other question or doubt please let us know and we will be happy to solve them and make it up to you the best we can!
Erreur d’envoi non réglé … argent pris et pas de kit
J’ai commandé un kit . Non seulement il y a eu une erreur d’envoi. Mais après de très nombreux e-mails je n’ai toujours pas reçu et je n’ai toujours pas reçu ce que jai commandé et payé. Très frustrant et je ne recommande pas cette company. Ils auraient du régler le problème tout de suite .
28. oktober 2024
Svar fra funemstudio.com
Bonjour Stephanie!
Je suis vraiment désolée pour le désagrément causé par votre commande. Lorsque nous avons préparé la commande, nous avons dû sélectionner les couleurs de laine claire, et nous avons donc dû nous assurer de celles que vous souhaitiez avant de pouvoir la préparer.
Votre satisfaction est notre priorité et nous sommes désolés des retards que vous avez subis. Nous ferons en sorte que cette situation soit résolue dès que possible et que vous puissiez profiter de votre kit comme prévu.
Nous vous remercions de votre patience et de votre compréhension.
Très commerçant
26. september 2024
Svar fra funemstudio.com
Merci beaucoup pour votre commentaire ! Nous faisons de notre mieux pour offrir le meilleur service possible. N'hésitez pas à nous faire savoir si vous avez des suggestions ou des idées, cela nous aide toujours à nous améliorer.
Très bonne qualité,
Très bonne qualité,
Protection soigneuse,
Livraison avant la date prévue,
Tout est parfait, je suis ravie, merci !
9. oktober 2024
Svar fra funemstudio.com
Bonjour et merci beaucoup pour votre commentaire positif! Nous sommes ravis d'apprendre que vous êtes satisfaite de la qualité de nos produits et de notre service de livraison!
Delivered in excellent time
Delivered in excellent time, with notifications about carrier. Would definitely recommend! Thank you.
8. oktober 2024
Svar fra funemstudio.com
Thank you so much for your kind words and recommendation!
Plaisir ,
Bonsoir , j aime les produits que j y trouve , et nul part ailleurs également pour ses couleurs et qualités cordialement Cécile
27. september 2024
Svar fra funemstudio.com
Merci beaucoup pour votre retour! Nous sommes ravis que vous aimiez nos produits. Cela nous fait vraiment plaisir de savoir que vous trouvez chez nous ce que vous ne trouvez nulle part ailleurs!
Je regrette qu’il n’y ai pas de Tuto…
Je regrette qu’il n’y ai pas de Tuto écrite traduit dans la langue du client, j’aurai aimé avoir un tuto vidéo, il n’y a pas non plus.
4. oktober 2024
Svar fra funemstudio.com
Je vous remercie pour votre commentaire Christina.
Nous y travaillons!
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