Frugo Anmeldelser 

Don't deal with scam retailers
Do not use
They ship from China with cheap second hand goods
Wrong item supplied
Damaged goods
You have been

What a waste of time supposed to receive my parcel today and got email it will come 13th of December 😂😂😂😂 it’s a joke never again keep away from them

I received the electric blanket I ordered & it came with a Chinese plug & a cheep adapter that didn’t even fit the plug. I’m told to send back to china but the cost to send back on top of original p&p price is more than the item is worth with no guarantee it will even get there!! NEVER USING FRUGO AGAIN 😡

payed for an item for my car for its MOT they said 3 days delivery, 9 days later I said to late no need now, and complained, same hr I got an Email telling me my part has been shipped so to late to cancel would be there in another ten days
never used them before , never will again,
car now needs another MOT costing me more money,
THIS SITE SHOULD BE AVOIDED
I will let all know this as much as posable

Fruugo - avoid please !!! After waiting an age with no tracking and very unhelpful customer care (a joke) I received part of the item description. I was then told the item was advertised wrongly and they’ll give me 15% refund ! I have lodged a complaint with my credit card to claim - really appalling company- complete joke !
Someone from their team contacts you for the sake of Trustpilot and you don’t hear back from them !

Do not deal with this company, not received items, customer service does not exist, no reply from any source. Trying to get a refund.

Ordered a pair of comfy suede slip on sandals...as described! Yeah right!!!!. They were of a cheap thin material quite close to card board looking! Absolutely awful!! The cost to send them back was almost the price I paid for them.
Wish I had read the reviews. They need to SHUT the site down.
I'm now stuck with this awful foot wear that I wouldn't have the nerve to give to a charity shop!
Rip off merchants!!

I wish I had read reviews before buying from fruugo. My loss! Sent faulty earbuds to me, when finally after 3 weeks effort I managed to track them, customer services asked me to send them 'a photo to damaged part'. How does one do that to show that right ear bud went hot and stopped connecting! No response from customer services since. Now the Bluetooth hasn't been working at all, my phone can find all smart devices nearby but these TWS J18 airpods so there is no chance of connection...🤔 complete waste of money.
A friend of mine had liked the look of my airpods as soon I got them and she had ordered them too. Good for her that these take months to come, she is cancelling her order now. Awful site and service.

wish i had read the reviews 1st before dealing with this absolutely rubbish company ,still waiting for order after more than a month . now they're blaming COVID !!!!!

Absolutely crap. The first item I ordered went through an extremely long cancellation process and took months to refund my money, second time I ordered something it said it was sending to a delivery address that i’ve not lived at for over 2 years! After I checked the address saved in ‘my account’ it was my correct address so god knows why they are attempting to send it to an old address! It’s not a problem with PayPal as the address and contact information in my PayPal account is correct and up-to-date. All these 5 star ratings are obviously from the people that run this crappy site and people they pay off to leave fake feedback. All you have to do is read the 5* reviews to see how fake they are! “The best shopping experience of my life” what a complete load of garbage. I hope this site gets shut down and they all get prosecuted for fraud, theft and selling fake goods! Shame on you kind of people. Funny how most of the sellers are Chinese! Will rip anyone off to make a quick buck.

Item came after a month of waiting . Supposed to be a large clock with swinging bike as pendant . Clock isn’t much bigger than my hand and the pendant is attached by a piece of ribbon which obviously doesn’t swing the pendant . This company is as fake as the goods they sell . Avoid to save massive disappointment when your goods arrive .

I ordered 2 Spiderman hoodies for my Grandsons birthday in age 8-9 ..a 3 year old would struggle to get in them.
Don't waste your money as you have to return to China. Awful experience

I would not recommend using this site. Ordered branded binoculars. Inferior cheap version arrived from china. I thought it was a uk supplier. Waited 3 weeks for delivery. Checked the site and you have to pay for the return. I won’t bother as would probably wait forever for refund and wouldn’t trust them with that either. BE WARNED. DON’T USE. JUST A CON.

Vil gerne give 0 stjerner, men det kan man ikke. Bestilte en orange urrem fra Frugo, 209 kr alt i alt, så det var billigt, og ikke en stor ordre. Fik pakken relativt hurtigt, der må være et lager i nærheden af Danmark, men da jeg lukkede pakken op, så var der kun de to rem dele og ikke noget spænde, så jeg kunne sætte remmen på uret.
Skrev til Frugo, men er nu tilbudt en delvis refusion på prisen, og ikke andet.
Hvad skal jeg med en refusion, når jeg ikke kan bruge remmen?
Svarer lidt til, at bestille et par sko, men får kun den højre eller to venstre sko, og så kan man få refusion på købet, det er simpelthen elendig service. Frugo skrev også, at det kunne være, at der var mangel på spænder, og at det derfor ikke var sendt med. Hvad er det for noget? Kan man ikke sende den komplette ordre, så bør man da ikke sende noget.
Amatøragtigt, lad være med at handle der.

I would NOT recommend this site. Fake goods. Detailed as a genuine product and the price wasnt cheap. Thought it was from uk and ended up receiving goods from china which were not as described and utterly useless.

No refund on return, appalling costumer service! Bought a coat (December 2021), which had to be returned as not fitting. Coat was returned (January 2022) following all guidelines provided by Frugo.
No refund has been provided, Frugo costumer service makes absolutely no attempt to help with refund. This is stealing from costumers.

Ordered pokemon card for my son a month ago. Contacted them after three weeks and apparently they were en route. Last week they the ld me there must have been a problem at customs and they would resend. Tried to track today and they apologised and told me there was none in the warehouse!!!! Outrageous when your child is excited to have his present.

Køb aldrig derfra - jeg annullerede en vare hos et firma der brugte dem, annullerede den med det samme da de ikke ku formå at sende det første gang, og har skrevet til dem flere gange, men der sker intet de sendte varen alligevel trods jeg havde annulleret den op til flere gange… så kundeservice er der intet af hos dem.

Absolute sh!te, nothing like the item I ordered, utterly laughable really, how trustpilot are giving these a near 4* rating, they want me send me it back to Wuhan in China and I pay for the cost, even though it came from a unit in Manchester.
Fck right off they are going right back to Manchester, if they don’t pay me I’ll be sending them a box of dog sh!te

Ordered 2 dresses from frugo for granddaughters party.
They arrived about 2 weeks too late. Sent both back, still waiting for refund from March. Advising me as I only have Royal Mail receipt and as it doesn’t have tracking number, they don’t know where the parcels are so they can’t refund me!!! Avoid this company absolute nightmare!! I will take this further.